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    Business Support Officer Role Description

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    rvim0002
    The document provides details about a Business Support Officer role at CSIRO including responsibilities, requirements and application instructions. Key points: - The role involves providing administrative and client support services to CSIRO's Education and Outreach programs, including customer support and program implementation assistance. - Responsibilities include managing enquiries, documenting procedures, collaborating with internal/external clients, and adhering to CSIRO policies. - The successful candidate must demonstrate proficiency in IT systems, customer service skills, time management, and communication skills. Relevant experience and security clearances are also required.

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    Business Support Officer Role Description

    Uploaded by

    rvim0002
    69 views3 pages
    The document provides details about a Business Support Officer role at CSIRO including responsibilities, requirements and application instructions. Key points: - The role involves providing administrative and client support services to CSIRO's Education and Outreach programs, including customer support and program implementation assistance. - Responsibilities include managing enquiries, documenting procedures, collaborating with internal/external clients, and adhering to CSIRO policies. - The successful candidate must demonstrate proficiency in IT systems, customer service skills, time management, and communication skills. Relevant experience and security clearances are also required.

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    Business Support Officer Role Description

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    The document provides details about a Business Support Officer role at CSIRO including responsibilities, requirements and application instructions. Key points: - The role involves providing administrative and client support services to CSIRO's Education and Outreach programs, including customer support and program implementation assistance. - Responsibilities include managing enquiries, documenting procedures, collaborating with internal/external clients, and adhering to CSIRO policies. - The successful candidate must demonstrate proficiency in IT systems, customer service skills, time management, and communication skills. Relevant experience and security clearances are also required.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    69 views3 pages

    Business Support Officer Role Description

    Uploaded by

    rvim0002
    The document provides details about a Business Support Officer role at CSIRO including responsibilities, requirements and application instructions. Key points: - The role involves providing administrative and client support services to CSIRO's Education and Outreach programs, including customer support and program implementation assistance. - Responsibilities include managing enquiries, documenting procedures, collaborating with internal/external clients, and adhering to CSIRO policies. - The successful candidate must demonstrate proficiency in IT systems, customer service skills, time management, and communication skills. Relevant experience and security clearances are also required.

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    Position Details

    Administrative Services – CSOF3


    The following information is for applicants

    Advertised Job Title: Business Support Officer

    Job Reference: 60132


    Relocation Assistance: Will be provided to the successful candidate if required.
    Australian Citizens Only
    Applications Are Open To: Australian/New Zealand Citizens and Australian Permanent Residents Only
     All Candidates
    Percentage of Client Focus -
    50%
    Internal:
    Percentage of Client Focus -
    50%
    External:
    Reports to the: Business and Operations Team Leader
    Number of Direct Reports: 0
    Name and Contact Details
    Peter Walker. Email: Pj.walker@csiro.au
    For Applicant Enquiries:
    Contact Details For Call 1300 984 220 or email careers.online@csiro.au
    Applying:
    Please apply online at jobs.csiro.au and enter the requisition number. Internal
    How to Apply: applicants please apply via ‘Jobs Central’ in SAP (click ‘Recruitment’)

    Role Overview:
    The role of the Business Support Officer in CSIRO is to provide administrative and client services to support
    the effective operation of Education and Outreach programs. This involves the development and
    implementation, and/or operational support of policies, IT systems and procedures that assist the
    Education and Outreach programs to achieve their objectives and meet Government and regulatory
    responsibilities.

    The Business Support Officer will also have responsibility to support CSIRO Education and Outreach’s CRM,
    LMS and SAP JAM collaboration platform.
    The role is part of the national Business and Operations team, and will provide operational support to
    the Education and Outreach business unit as a number of programs undergo transition. It will support
    the Education and Outreach business unit in delivery of CSIRO’s strategy.

    Duties and Key Result Areas:


    As part of the Business and Operations team, the Business Support Officer will:
     Provide professional operational support and client support across Education and Outreach
    programs, including online customer support.
     Provide professional, client focused, customer interaction by monitoring and responding to
    Education and Outreach enquiries via email and telephone.
     Work collaboratively with the Business and Operations team to assist with the implementation of
    program plans.
     Produce competently written procedural documentation.
     Communicate effectively and respectfully with all staff, clients and suppliers in the interests of
    good business practice, collaboration and enhancement of CSIRO’s reputation.
     Work as a member of a multi-disciplinary, regionally dispersed team, taking responsibility for
    work outcomes and providing executive assistance to senior management when required.
     Work collaboratively with colleagues in the Business and Operations team, Education and
    outreach, and across CSIRO to reach objectives.
     Identify innovative ways to deal with problems and opportunities using creativity, reasoning and
    past experience.
     Choose appropriate strategies and communication styles to maintain high levels of customer
    service.
     Adhere to the spirit and practice of CSIRO’s Values, Health, Safety and Environment plans and
    policies, Diversity initiatives and Zero Harm goals.
     Other duties as directed.

    Competencies:
    1. Teamwork and Collaboration: Proactively seeks and considers the ideas and opinions of others
    from within and outside the team to help form decisions, plans or actions.
    2. Influence and Communication: Puts forward ideas by presenting factual information supported
    by data, definitions, examples, illustrations or other aids, which will assist in conveying meaning.
    3. Resource Management/Leadership: Provides instruction and assists other staff to complete
    allocated tasks and activities.
    4. Judgement and Problem Solving: Identifies and considers the implications of a range of
    available alternatives in order to select the most appropriate response to problems of a familiar
    or recurring nature.
    5. Independence: Recognise and makes immediate changes to improve performance (faster,
    better, lower cost, more efficiently, better quality, improved client satisfaction).
    6. Adaptability: Willingness to change ideas or perceptions based on new information, contrary
    evidence or other people's points of view. Prepared to try out different approaches.

    Essential Criteria:
    Under CSIRO policy only those who meet all essential criteria can be appointed.
    1. Demonstrated proficiency in Microsoft Office applications and Customer Relationship
    Management (CRM) systems with the ability to provide customer support in these and other
    online environments.
    2. Familiarity with learning management systems and a proven ability to learn new systems.
    3. Demonstrated ability to clearly convey information and ideas, establish effective interpersonal
    relationships with a wide variety of clients both internal, external and on-line including the
    ability to collaborate and operate well in a geographically dispersed team environment.
    4. Demonstrated ability to manage competing demands; establish priorities; organise tasks and
    meet deadlines, and escalate issues when required.
    5. Effective communication skills in multiple forms – email, telephone, face to face, on-line with
    sound writing skills. In particular, competent in producing procedural documentation.
    6. Proven commitment to providing excellent customer service/support to both internal and
    external clients and in an on-line environment with the ability to recognise opportunities and
    recommend solutions.

    Desirable Criteria:
    1. Familiarity with online communities and their management.
    2. Experience in, or the ability to develop skills, working in a project driven environment.

    Special Requirements:
    Appointment to this role is subject to conditions including security/national police clearance
    requirements and working with children checks.

    About CSIRO:
    We imagine. We collaborate. We innovate. To find out more visit us online!
    Find out more about CSIRO Education and Outreach www.csiro.au/education

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