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    Resssume

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    Micheala Williams
    Resume

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    © All Rights Reserved
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    Resssume

    Uploaded by

    Micheala Williams
    6 views3 pages
    Resume

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    © © All Rights Reserved

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    Resume

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    6 views3 pages

    Resssume

    Uploaded by

    Micheala Williams
    Resume

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    Micheala Williams

    Charlotte, NC 28205
    michealawilliams1997@gmail.com
    +12012810975

    Polite and professional customer service successful in applying strong communication and problem
    resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in
    high-volume settings. Skillful in building long-lasting, loyal customer relationships.

    Work Experience

    Customer Service Representative


    Verizon Enterprise-Clifton, NJ
    November 2020 to April 2024

    • Respond promptly to customer inquiries and concerns via phone, emails, or chat
    • Resolve customer issues and complaints effectively and efficiently
    • Manage high volumes of inbound and outbound calls
    • Maintain accurate records of customer interactions and transactions
    • Provide up-to-date product and service information to customers
    • Upsell products and services to customers when appropriate
    • Escalate customer issues to the appropriate department or manager as needed
    • Collaborate with other departments to resolve customer issues and concerns
    • Maintain a positive and professional attitude at all times
    • Continuously improve your knowledge of products and services
    • Meet or exceed performance targets, such as call volume and resolution time

    Caregiver/Personal Assistant
    Life home care-Livingston, NJ
    February 2019 to August 2021

    1. Assists residents with activities of daily living on and off for years. Activities including bathing, dressing,
    grooming, toileting, transferring and getting to and from activities and meals according to the individual
    service plan.

    Call Center Representative


    ImageNet Consulting-East Rutherford, NJ
    September 2016 to August 2020

    • Learned and maintained in-depth understanding of product information, providing knowledgeable


    responses to diverse questions.
    • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
    • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
    • Learned and maintained in-depth understanding of product and service information to offer
    knowledgeable and educated responses to diverse customer questions.
    • Processed debit and credit card and electronic check payments.
    Education

    Clifton High School - Clifton, NJ


    June 2016

    Skills
    • Product Upselling
    • Placed outbound customer service or customer satisfaction calls to follow up on issues.
    • Call Control
    • Customer communications
    • Payment Processing
    • Verbal and written communication
    • System Documentation
    • Inbound phone calls
    • Established trust with clients by accurately addressing their concerns and offering appropriate
    resolutions based on their needs.
    • Data Entry
    • Problem-solving skills
    • Interpersonal Skills
    • Performance Improvement
    • Account updating
    • Streamlined call flow processes for more efficient response times and increased productivity.
    • Complaint resolution
    • Senior care
    • Home care
    • Memory care
    • Home health
    • Basic math
    • Hospitality
    • Travel planning
    • Surveillance
    • Customer service
    • Hotel experience
    • Communication skills
    • Sales
    • Computer skills
    • Organizational skills
    • Time management
    • Cash handling
    • Experience with children
    • Classroom management

    Certifications and Licenses

    First Aid Certification

    Driver's License

    CPR Certification

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