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    Core - SAP CRM Fundamentals

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    sksk1911
    This document outlines the course content for an SAP CRM 7.0 training program. The course covers the core CRM fundamentals and various SAP CRM applications including marketing, sales, service, and the user interface. Additional sections cover the CRM middleware, interaction center, and administration. Topics within each section include architecture, data management, processes, and configuration of the different CRM modules.

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    Core - SAP CRM Fundamentals

    Uploaded by

    sksk1911
    62 views3 pages
    This document outlines the course content for an SAP CRM 7.0 training program. The course covers the core CRM fundamentals and various SAP CRM applications including marketing, sales, service, and the user interface. Additional sections cover the CRM middleware, interaction center, and administration. Topics within each section include architecture, data management, processes, and configuration of the different CRM modules.

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    SAP CRM 7

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    This document outlines the course content for an SAP CRM 7.0 training program. The course covers the core CRM fundamentals and various SAP CRM applications including marketing, sales, service, and the user interface. Additional sections cover the CRM middleware, interaction center, and administration. Topics within each section include architecture, data management, processes, and configuration of the different CRM modules.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    62 views3 pages

    Core - SAP CRM Fundamentals

    Uploaded by

    sksk1911
    This document outlines the course content for an SAP CRM 7.0 training program. The course covers the core CRM fundamentals and various SAP CRM applications including marketing, sales, service, and the user interface. Additional sections cover the CRM middleware, interaction center, and administration. Topics within each section include architecture, data management, processes, and configuration of the different CRM modules.

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    © All Rights Reserved
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    You are on page 1of 3

    SAP CRM 7.

    0 - Course Content

    Core - SAP CRM Fundamentals


    1. Over view of CRM Architecture
    2. Account Management
    3. Organizational model
    4. Product master
    5. CRM business transactions
    6. Activity management
    7. Partner determination
    8. Actions
    9. Status Management
    10. Text determination procedure
    11. Organization profile
    12. Incompleteness check
    13. Overview of pricing in CRM
    14. CRM billing  

    SAP CRM Marketing


    1. Overview of marketing management in SAP CRM
    2. Marketing Plans and campaign management
    3. Preparation and Execution of campaigns
    4. Segmenting business partners
    5. Marketing attributes
    6. Graphical Modeler
    7. Creating profiles and target groups
    8. Personalized mail forms
    9. Creating personalized e-mails
    10. Marketing Product Proposals
    11. Lead Management and Surveys
    12. Campaign automation
    13. External List Management

    SAP CRM Sales


    1.  Opportunity management and Pipeline Performance Management
    2.  Copying control
    3.  Quotation management
    4.  Order management
    5.   Pricing in SAP CRM Sales
    6.  Contract management
    7.  Rebate processing
    8.  Activity management in SAP CRM Sales
    9.  Visit planning
    10.  Territory management 

    SAP CRM Service


    1.  Installed base management
    2.   Service agreements
    3.  Service contracts
    4.  Service plans
    5.  Service order processing
    6.   Service confirmation
    7.  Service billing
    8.   Complaints and returns
    9.  In-house repair processing

    SAP CRM User Interface ( Web UI )


    1.  UI concepts and UI V’s SAP GUI
    2. Business roles
    3. Navigation bar profile
    4. Work center link group
    5. Direct links and logical links
    6. Enhancing the existing business roles
    7. Linking business role to org model.
    8. Transaction launcher

    SAP CRM Middleware


    1. Middleware overview
    2. Administration Console
    3. Business Objects
    4. Customizing Objects
    5. Condition Objects
    6. B Doc Modeler, B Doc Messages
    7. Replication & Realignment
    8. B Doc Types, 
    9. Initial data load, Delta load & Synchronization
    10. Queue registration
    11. Error Handling and Monitoring
    SAP CRM Interaction Center
    1. Agent Function and Processing IC
    2. Agent Inbox
    3. IC Web Clint Profile
    4. IC Web Clint Functions
    5. IC Manager Portal
    6. Communication Architecture
    7. Rule Polices like ERMS and IDI (Intent Driven Interaction)
    8. Launch Script

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