Oral Communication
Oral Communication
Oral Communication
COMPOSED BY:
ABIGAIL G. DE GUZMAN
2016
How many among you can let a day pass without talking to anybody? Can you stand being
uncommunicative for some time? Why can’t we help but talk? What is there in communication that we
cannot live without?
A. What is COMMUNICATION?
1. Communication is like a balikbayan box being delivered to one’s doorstep.
3. Communication is the symbolic interaction between two or more people that influences each
other’s behavior.
1. Stimulus / Stimuli
This is the triggering event of the communication process. It may be in the form of events,
conditions, situations, feelings or emotions, which urge the message sender to communicate and
start the ideas to be verbalized.
2. Ideation
Based on the idea fed by the stimulus, an idea or several ideas are formulated and organized to
answer a need to communicate.
3. Encoding
The ideas, which have been organized in the ideation stage, are put into code to make
transmission possible. To represent these ideas, symbols in the form of sounds or words are made
use of.
4. Transmission
The encoded message is sent through a chosen appropriate channel or medium. The choice
hinges on the sender’s purpose in sending the message. He sees to it that it is free from barriers or
interference to insure a good reception of the message.
5. Reception
The message, which has been sent through a medium selected by the sender, reaches the
receiver.
6. Decoding
ORAL COMMUNICATION Page 2 of 40
The codes or symbols used to transmit messages are converted into ideas or mental images to
be interpreted by the receiver.
7. Understanding
The message, which has been transformed into thought or mental images, having been
interpreted now becomes clear to the receiver. S/he understands the message as intended by the
sender. If s/he does not, because of certain barriers, miscommunication sets in.
8. Action
This is the last stage of the communication process. The receiver responds to the message
received by sending feedback. This completes the dynamic process of communication. It may not
end there, however. The feedback sent in turn, serves as stimulus that may trigger the
communication cycle to go on.
Stimulus Ideation
Feedback Encoding
Understanding Transmission
Decoding Reception
Fig. 1, Illustrates the continuity of the eight stages of the communication cycle.
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2. If communication is about to stop, how do you expect the world would be? (3 points)
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3. Enumerate at least three important Communication Activities you usually do every day. Explain
briefly why did you consider each activity important?(2 points each)
a. _____________________- ________________________________________________________
b. _____________________- ________________________________________________________
c. _____________________- ________________________________________________________
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In this model, the speaker plays the important role in public speaking. His words should
influence the mind of the audience.
Example:
Alexander gave brave speech to his soldiers in the war field to defeat Persian Empire.
Speaker : Alexander
Speech : About his invasion
Occasion : War field
Audience : Soldiers
Effect : To defeat Persia
2. Shannon – Weaver’s Model of Communication (Claude Shannon and Warren Weaver) – gave
us the concept of “noise”. This often called “The Telephone Model”.
In this model, Shannon and Weaver assert that the message sent by the speaker is not necessarily
the message received by the listener. This is due to the intervention of “noise” or anything that
hampers the communication. Even today, with our advanced cellphone technology, there are still
barriers to clear transmission and reception of calls.
Schramm asserts that communication can take place if and only if there is an overlap between
the Field of experience of the Speaker and the Listener.
Field of Experience – everything a person has ever experienced or not experienced, done or not done.
Expressing
Symbolizin Transmittin
g g
Thinking Receiving
Monitoring Decoding
Feedback
1. Speaker – first element of the communication process. The speaker chooses his/her purpose,
crafts the message accordingly, and decides how to deliver it.
3. Listener – the one who receives the message. If there is no listener, or the listener is not paying
attention, then communication fails.
4. Channels – the means by which the message is sent. A message is sent and received via the five
senses.
5. Response – the only way the speaker knows that the message has been received. It is based on
the interpretation of the message by the listener.
a. Physical – actual noise such as loud music or the irritating engine of a motorcycle.
b. Physiological – when the body becomes a hindrance to good communication.
c. Psychological – occurs when one is thinking deeply about something or suffering from an
emotional condition.
8. Communicative Situation
It has two components:
a. Physical Location – usually chosen for the purpose it will serve.
b. Psychological Setting – depends on the participants.
A. Verbal Communication – makes use of words. It may be oral or written, formal or informal.
8. Facial Expression – configuration of eyes, eyebrows, lips, cheeks, nose, and forehead to
show how the person feels.
9. Posture and Personal Appearance – the way on how a person carries and dresses himself.
Identify what is being asked. Write your answer on the blank before the number.
A. MODELS OF COMMUNICATION
_________________3. “Noise.”
_________________4. It is the perception by the speaker about the Response of the Listener.
B. ELEMENTS OF COMMUNICATION
C. NONVERBAL COMMUNICATION
Under which category of nonverbal communication does each of the following fall?
_________________1. Distance
_________________2. Punctuality
_________________3. Handshake
_________________4. Smile
Communication is about more than just exchanging information. It's about understanding the
emotion and intentions behind the information.
1. Effective communication is a two-way street. It’s not only how you convey a message so that it
is received and understood by someone in exactly the way you intended.
3. Effective communication is the glue that helps you deepen your connections to others and
improve teamwork, decision-making, and problem solving. It enables you to communicate even
negative or difficult messages without creating conflict or destroying trust.
- There should be a deeper understanding and awareness of what makes various nationalities different
and unique, but also similar and familiar.
Examples:
o A roundtable discussion to exchange views about how we relate with our families can show the
differences and similarities in Korean and Philippine cultures.
o A lecture on the Chinese way of doing business might enlighten Filipino businessmen.
o Chatting with a friend from Abu Dhabi might bring out the difficulties of a Catholic Filipino
migrant worker in a Muslim country.
When having a conversation with someone, and both of you are offended by the other’s
behavior, nothing will be accomplished until someone acknowledges his or her own personal
fault.
Example: An employee who avoids eye contact may cause others to assume she is hiding
something when she may simply feel inferior or shy.
3. Never assume.
DIMENSIONS OF COMMUNICATION
Miscommunication is brought about by the lack of awareness of the dimensions of communication,
especially those influenced by culture and gender.
1. Verbal / Nonverbal Dimensions – It is important that what is show or done agrees with what is
said.
4. Intentional / Unintentional Dimensions – relay on the fact that messages always have a
purpose.
2. Oral/Written
Filipinos are fond of being very wordy in written communication. Westerners are more direct in
speaking.
3. Formal/Informal
Filipinos live in a communal society where everyone is family; this tends to blur the lines
between formal and informal communications.
4. Intentional / Unintentional
At times, we take offense at the slightest thing even when there is no reason to.
2. Oral / Written
Written messages by Filipino women are supposed to be indirect and circuitous.
3. Formal / Informal
Men may get away with wearing denims to a job interview but, in many cases, women are
expected to wear corporate attire.
4. Intentional / Unintentional
Smiles may express different emotions, not just happiness.
A. Regulation and Control – means being able to use language, gestures and emotions to manage
individual or group activities.
Examples:
o Parent telling a child not to misbehave
o A policeman directing pedestrians not to jaywalk but cross on the pedestrian lane
o A student asking his/her parents to stop teasing him/her about having a crush in school.
1. Verbal Cues – specific words chosen and used. The words are usually directives, orders,
requests, etc. meant to regulate and control other people’s behavior.
2. Nonverbal Cues – include hand gestures, vocal tone and eye contact. The tone and the
bodily action that accompany the words are authoritative and firm.
B. Social Interaction – the most obvious, most often used and the most popular. It allows people
to be connected with one another.
– uses the most verbal and nonverbal cues with the most adaption for the simple reason that
occurs every day.
Examples :
o Enjoying each other’s company
o Laughing with friends
o Having conversation with other people like vendors and drivers
1. Verbal cues – the words usually used are mostly informal terms and casually delivered.
2. Nonverbal cues –the tone used is friendly, even teasing and the bodily action is relaxed.
C. Motivation – the most purposive. This is when the speaker’s purpose is to persuade another
person to change his/her opinion, attitude or behavior.
Examples:
1. Verbal Cues – more direct and purposeful words are chosen for both men and women,
although these can be softened for children and the elderly.
2. Nonverbal Cues – strong words are accompanied by emphatic gestures and a forceful tone
of voice. Direct eye contact is necessary to underscore the speaker’s sincerity and
conviction.
D. Inform – used to make others aware of certain data, concepts and processes and knowledge
that may be useful to them.
Examples:
o A Filipino scientist providing information to a low-income community on how to light up
their homes by using a bottle filled with water and a teaspoon of bleach.
o A school dentist telling a kindergarten class how to brush one’s teeth properly
o A weather forecaster on TV tracks the path of a low-pressure area, which might turn into
typhoon.
– Its purpose is to move another person to act, to move in the particular direction the
Speaker wants that person to move.
Examples:
o Filipinos can be moved to tears by a movie, a TV drama, or a song.
o Photos of suffering or devastation tug at the heartstrings of a Filipino.
1. Verbal Cues – words should be carefully chosen and should touch the feeling of the listener.
2. Nonverbal Cues – we accompany this appeal with touching, hand holding, hugging or even
putting an arm around someone’s shoulder.
FUNCTIONS OF COMMUNICATIONS
Date: ________________ Score: ________________
2. Interpersonal Communication – involves more than one person. It is not just the number of
participants that determine each particular type of communication.
a. Dyadic – involves only two participants. One speaker and one listener come together to
exchange thoughts and ideas.
Guidance Counseling
Consulting with the Priest
Heart-to-heart talks with a trusted person
b. Small Group – requires 3 to 15 people to study an issue. The group has an agenda, a leader, and
an outcome to accomplish.
3. Public Communication – There is one speaker addresses many listeners, known as audience. It
could be:
a. Formal –the speech is well – prepared, with a Master of Ceremonies, Welcome Address,
Closing Remarks, etc.
QUIZ # 4
QUIZ # 4
a. ________________________________
b. ________________________________
c. ________________________________
1. Intimate – non-public speech style that uses private vocabulary and includes nonverbal messages.
The meaning is shared even without correct linguistic forms. This occurs among people who have
known each other for a long time.
2. Casual – used among friends that do not require background information. It is used when there
are no social barriers to consider.
3. Consultative – used precisely among people who do not share common experiences or meaning.
It requires two-way participation and interruption can occur during the communication.
4. Formal – used only for imparting information. The speech is well organized and correct in
grammar and diction. Technical vocabulary and exact definitions are important.
5. Frozen – the quality is static, ritualistic and may even be archaic. It is exemplified by prayers that
have been recited in the same way for years.
Stating an opinion
Making a prediction
Issuing an order
Giving advice
Examples:
o There is too much homework in this subject. (opinion)
o I’ll do my homework later. (promise)
o Go and do your homework! (order)
Seen when a particular effect is sought from either the speaker, the listener, or both. Its
aim is to change feelings, thoughts and actions.
Examples:
o “I was born a Filipino, I will live a Filipino, I will die a Filipino!” (inspiring)
o “It is the bleak job situation that forces Filipinos to find job overseas.” (persuading)
1. Nomination - It is the strategy that can also be applied any time during the course of an
interaction as a way of continuing the communication.
When this strategy is used, the topic is introduced in a clear and truthful manner, stating
only what is relevant to keep the interaction focused.
Example: Have you noticed the weird weather lately? It is because of global warming!
2. Restriction – constrains or restricts the response of the other person involved in the
communication situation.
Example: They say that the Philippine economy is getting better. Only the stupid thinks that,
right? (No one wants to be stupid.)
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3. Turn Taking – requires that the speaker speaks only when it is his/her turn during an
interaction.
It uses either an:
Informal Approach (just jump in and start talking)
Formal Approach (permission to speak is requested).
Examples:
I agree with the point just made. But may I add that OFWs would rather be home and
work here so they could be with their families. (informal)
May I have the floor, Sir? The topic under discussion is the state of the Philippine
economy today. We want better lives for all Filipinos, whether they are working here or
abroad. (formal)
4. Topic Control – A question – answer formula that moves the discussion forward.
Allows the listener or other participants to take turns, contribute ideas, and continue
the discussion.
Examples:
How often do you ride the MRT, Tony? How many times have you encountered a stoppage
in service?
Your car may break down, too, Luna, right? So you have to find another means of getting to
school. We all do not want to be late for class, yes?
5. Topic – Shifting – useful in introducing another topic. It works best when there is a follow-
through so that a new topic continues to be discussed.
Examples:
This is a battle with corporations that continue to pollute the environment. But this is also a
battle with man himself, who continues to act as if there is another Earth we can move to
once this Earth dies.
If we cannot use the Earth’s resources, our economies will die. We need to choose: the
economy or the environment.
Repeating – a good way of correcting oneself and gives the Speaker time to do just that.
Recasting – means changing the form of message that could not be understood. It allows
the Speaker to say the message in another way so that the Listener can understand what
was originally incomprehensible.
Examples:
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I have ordered Colonel … uh … General Pano to look into this matter. He, General Pano I
mean, will report directly to me, as President of the Philippines.
When we look at the World Wide Web, more popularly known as www … excuse me, www,
we find that this Information Highway or rather Superhighway is the means toward
becoming part of a globally economy, a global economy.
7. Termination – ends the interaction through verbal and nonverbal messages. The point of the
language and the body movement is to end the communication.
Example:
P1 : So that’s for our plans in the upcoming Student Council elections.
P2 : Yes.
P3 : Okay, all done.
P4 : Finished.
P1 : See you in class.
P2, P3, P4 : See you later.
QUIZ # 5
COMMUNICATIVE STRATEGIES
Date: ________________ Score: ________________
_________________2. “The tuition increase has already been imposed. What can students do to
let the school administration know that the students do not agree that the
students will not accept this unilateral move?”
_________________3. “How about convincing the parents to join the students’ fight? After all,
they are the ones paying the tuition.”
_________________4. “Ah, everyone? Wait a minute. Why don’t we dialogue with the
administration official first?”
_________________5. “There is only one option: we must protest this action of the school. The
school cannot dictate to the student body. Right? Right? What other option
_________________6. “What? That will lock the school down. For sure, the school officials will do
that, lock everybody out.”
_________________7. “I move for holding a rally to protest the tuition increase. Those who
agree, say ‘Aye’. Those who don’t, say ‘Nay’. The ‘Ayes’ have it. The rally
begins tomorrow. Tonight, start preparing posters, streamers, and
handouts. Okay?” (Okay!)
TYPES OF SPEECHES
1. According to Purpose
b. Persuasive Speech
The goal is to change the listener’s opinion, attitude or belief regarding a certain topic
by providing materials that can or will help convince the listeners. (Refer to the sample on
page 25)
c. Entertainment Speech
This speech must lead the audience into looking at something familiar in a totally
different and completely humorous light by providing comparisons and contrasts. It can also be
highly entertaining to engage in word play like puns, and giving funny meaning to acronyms.
(Refer to the sample on page 26)
If we look around, we can now see that those houses in the monasteries and in various camps
where people have planted fruit trees, now enjoy great benefit as a consequence of their action. First
of all, if there is a tree in your courtyard it creates around it an atmosphere of natural beauty and
serenity. It is also obvious that you can eat the fruits from the tree, sit under it and enjoy the cool
shade. What was required on your part was a little patience to allow some time for the tree to grow
up.
ORAL COMMUNICATION Page 25 of 40
Finally, I would like to make a suggestion regarding the use of your farmland in the settlement.
In this settlement you have already initiated a project of planting fruit trees on farmlands. I think it is a
very good plan. By planting fruit trees on your land we can not only ensure that the farmland remains
productive, but also you will have fruits to eat. In short, I would like to again emphasize that it is
extremely important to plant new trees and protect the ones already growing around you.
Speech on December 6, J 990, at a special ceremony held in Doeguling Tibetan Settlement, Mundgod,
South India. Adapted from Appropriate Technology for Tibetan's (ApTibet) Newsletter No.5, September
1991.
First of all, how in the world do you think, with the way our democrats are running this country,
you’re going to survive with an eighth grade dropout diploma? Sorry to break your heart honey, but
you’re not. Going to college or trade school and taking those extra few years of learning is not going to
kill you, it’s going to help you.
Second of all, let’s be real. We all know you do not want to live your life when your 45 years old
in your parents basement. Like, seriamente, (Seriously) who would want to do that? Your parents can’t
hold your hand when you get in trouble or you get fired. You’re not a little kid anymore. You’re a big
boy/girl! You need to know how to provide for yourself and college can do that, specifically if you’re
living in a dorm room without your parents. I’m sure you will learn the skills of saving money, buying
food, shopping, many of the little things your parents used to do for you.
Lastly, it is very important to be knowledgeable about life and your surroundings. As a wise man
named Phil Robertson once said, “Ain’t no yuppies gonna survive in this world today. You need to
ORAL COMMUNICATION Page 26 of 40
know how to live off the land and be a real man.” I literally live my life off of that quote, I AM NOT A
YUPPIE and I’m proud to say that! Even know I’m only years old, I know a lot about life already, most of
which, I learned from Duck Dynasty! So say, you’re walking back to your dorm at your campus and this
criminal comes up to you and starts attacking you. I know how I would fight him, but do you? If it’s a
guy, that’s easy. Get to the southern hemisphere, or get to his adams apple. One of the two will work!
You can actually take classes to learn those skills! Fortunately, I have my daddy to teach me!
In conclusion, furthering your education after high school is very important, you need to live your
life independently and I think college can do that. Learning to live your life without the help of your
parents is also important. Lastly, being a real man is another reason. So what I’m saying is that
continuing your education after high school is the key to life because you need to get a good job, know
how to survive on your own without your parents, and finally to be knowledgeable about life, like what
to do/not what to do. BE A REAL MAN!
My dear friends, do you like traveling? Why do you like to travel? Is it the scenic beauty that
takes you around? Is it because you like to meet new people and enjoy the new culture? You might
think it is fun to open yourself to the new experience. But however, cultural difference could be a big
trouble to a traveler in one way or another.
One day, one of my friends talked to me on the phone in panic. “ Jean, you've got to help me.
That “Bill” from America came to visit Taiwan again. He rang my door bell and came up to my
apartment asking if he could sleep in my house. How can I let a stranger sleep in my house? I am so
shocked and don’t know what to do. You have to do something for me.” After picking up the phone, I
took turns talking with Ellen and Bill. It took me a while to get things straight. It is “cultural blindness”
that invites the trouble.
Ellen and Bill met last year in City Swimming Pool. During Bill's short stay in Pingtung, they saw
each other in the pool every morning and they became friends in spite of the language barrier. In other
words, they enjoyed the pleasant encounter. The day before John's departure, Ellen bought a farewell
dinner for Bill.
In order to show her hospitality, Ellen said to Bill, “Bill, welcome back to Taiwan again. My
house is your house….. ”. In less than three months, Bill came back again and came to Ellen asking for
Speaking of cultural difference, the tensions about time are another point. That is, time-
consciousness is different from culture to culture and even from person to person. Let me ask you a
question. When you wait for a friend, how long of his or her delay will cause your anxiety or even a
feeling of hostile? Five minutes? Ten minutes? Half an hour? One hour? As I know, Americans and
Germans are more time oriented.
This means they have a very short time-fuse and experience anxiety when there is a delay of
five or more minutes. You'd better know this when you are ready to meet your foreign friends.
Besides, tensions regarding space are also varied from place to place. Taiwanese people like to
cluster together while westerners like to have their town privacy. For example, western people need
more space when they are standing in a line , so stay a little bit away from the one ahead of you when
you are standing in a queue though little space does not bother us too much in Taiwan.
However, it is the difference that makes the world. It is the cultural difference that makes
traveling ever-learning and interesting. The better you know this, the more enjoyable your trip is.
2. The speaker, most of the time, never looks up from the manuscript being read.
5. The formality of the language of the manuscript often means the use of complex words, jargon or
technical language.
ORAL COMMUNICATION Page 28 of 40
b. Memorized Speech - The written speech is fully memorized.
c. Impromptu Speech
2. The Speaker can adjust the speech and add or skip an idea without any problem, obvious gaps,
or long pauses due to memory loss.
2. The speaker may be so rattled and disorganized that the speech ends up with not much sense.
d. Extemporaneous Speech - The speaker prepares a good outline which organizes his
thoughts and ideas.
2. The outline allows the speaker to jump from one point to another.
TYPES OF COMMUNICATION
Date: ________________ Score: ________________
Answer the following questions:
1. What are the types of speech according to purpose?
a. _______________________________________
b. _______________________________________
c. _______________________________________
a. _______________________________________
b. _______________________________________
c. _______________________________________
d. _______________________________________
4. If you will join an oratorical contest, which type of speech will you use? Why?
a.
b.
a.
c.
Get or guess the demographic data of the Audience: age, gender, ethnic background,
occupation, economic and social status.
Know the groups to which your audience belongs as these groups hold certain beliefs
and values.
Find out how your audience feels about the topic of your speech and what they
already know about it.
Try to know how they feel about you as the Speaker and what they already know
about you.
Seek out all the available means for finding materials to support the speech.
Good Sources: newspapers, magazines, books, journals, internet engines (Google and
Yahoo), experts
Information for any Speech topic must be relevant, timely and cover all or most of
the topic.
Information gathered must be at the level of knowledge of both Speaker and
Audience, without offending any listener.
Types of Outlines:
1. Chronological Outline – historical/time approach like from the past to the present.
Example: Development of Ilocos Region from Martial Law to present
2. Spatial / Geographical Outline – going from one place to another, from one direction to
another.
Example: The Heritage Churches of Pampanga
3. Cause and Effect Outline – involves a discussion of both cause and effect of an issue.
Example: The Fish Kill in Laguna de Bay
5. Topical Outline – divides the topic into subtopics based on the importance or interest value.
Example: Social Media Have Made Us Anti – Social
QUIZ # 7
Activity:
2. MODULATION
People like to listen to voices that are well modulated, meaning the capability to adjust or
manipulate the resonance and timber of the vocal tone. If the Speaker’s voice is modulated,
Listeners will pay attention.
3. STAGE PRESENCE
It is the ability of the Speaker to own the stage and be able to fill the space and project his/her
personality to the Audience.
Stage Fright – opposite of stage presence, which is considered by many as the topmost fear in
the world of public speaking.
5. AUDIENCE RAPPORT
One should be able to write a Speech that would appeal to the Audience, and know how to
deliver the message to the Audience and connect with them at a deeper level.
It, therefore, pays to know the five most desirable characteristics of voice. They are as follows:
1. Audibility - The voice should be loud enough to hear.
2. Pleasantness - It should be pleasing to the ears. It your natural voice, which is low, well
modulated, resonant and mellow.
3. Clarity - It is clear and distinct enough to be understood.
4. Flexibility - It has ready capability for modification or change.
5. Fluency - It is articulate and effortless.
2. Posture – Your posture should be free from peculiarities or mannerisms like putting the head to
one side, swinging the arms, twisting the fingers or jiggling the legs.
VOICE PROJECTION
Projection may be related to loudness but it is no the loudness. It is the process of directing the
voice to a specific target. This requires voice focus which takes into consideration the purpose and
nature of the message. There would be a big difference between calling someone at a distance and
talking to somebody seated beside you.
Exercises on Projection:
1. Count aloud from one to ten, starting at a low volume and getting progressively louder. Don’t raise
your pitch.
2. Say “hello”:
VOICE VARIETY
If you cannot hold the interest of your listeners for long, and your voice does not command
attention, you are a potential bore and you need the best weapon to fight off monotony in your
speech. You need voice variety. To develop this, the following approaches are suggested:
VOICE VARIETY
A. Voice Quality
B. Pitch
Relative position of a tone in a scale.
Highness or lowness of the voice when you speak.
2. Sing and hum as much as you can. This will make you aware and familiar with the different
pitches.
C. Tempo
D. Junctures
– Are pauses in the flow of speech.
– Help create suspense, put emphasis on the word or words that follow, and enable the speaker
to catch up with his breath.
QUIZ # 8
Activity
Write a short Speech about “FAMILY” with Introduction, Body and Conclusion. Memorize the Speech
and deliver it with the application of the different principles of Speech Delivery that has discussed.
Rehearse the Speech as much as you can.
FINAL ACTIVITY
REFERENCES
Internet
August 13, 2013; Business Inspiration, retrieved from
http://www.gregverdino.com
http://communicatioinlibraries.wordpress.com
http://en.m.wikipedia.org/wiki/CommunicationBreak--down
http://globalbizleader.com
http://lifehack.org
http://m.wikihow.com
http://personal-development101.blogspot.com
http://simplyaubree.edublogs.org
http://yearwoodcom.files.wordpress.com
http://www.academia.edu
http://www.arthamvidya.com
http://www.toastmasters.org