DOI: http://dx.doi.org/10.26483/ijarcs.v14i5.

7018
ISSN No. 0976-5697
Volume 14, No. 5, September-October 2023
International Journal of Advanced Research in Computer Science
RESEARCH PAPER
Available Online at www.ijarcs.info
ASSESSMENT OF THE EFFICIENCY OF THE ONLINE ENROLLMENT SYSTEM OF BATO
INSTITUTE OF SCIENCE AND TECHNOLOGY

Mary Jane P. Cierva

Bato Institute of Science and Technology
Dolho, Bato, Leyte, Philippines 6525
mjpagay@gmail.com

Abstract – The Bato Institute of Science and Technology Online Enrollment System deals with student details, grade reports,
enrollment, and billing. It keeps track of all the information on a student from the first day of their course until completion. Which
complete every semester each year, and all of these will be available for future reference. Almost all the work used is
computerized, so accuracy was maintained. Maintaining the backup is easy. The system has two access modes: administrator and
user (staff and student). A standardized questionnaire was developed and administered to system users, covering areas such as
ease of use, speed, and overall satisfaction level to assess the system's efficiency. Based on the results of the gathered and treated
data, the researcher was able to conclude. It shows that the "Efficiency of the Online Enrollment System" is effective because of
"very good” result during the survey. It is recommendable that the current system continuously improves from time to time to
avoid problems in the future.

Keywords – Computerization, Management System, Online Enrollment, Web-based System

1. INTRODUCTION Ranaev and White (2019) focused on the user experience

and satisfaction of the online enrollment system. They
"Assessment of the Efficiency of the Online Enrollment suggest that an exemplary user interface and functionality
System of Bato Institute of Science and Technology" is a are crucial in ensuring the satisfaction of users seeking to
research study that aims to evaluate the performance of the enroll in an educational institution. Reay et al. (2020) argued
online enrollment system of the BIST. The study that a user-friendly and easy-to-use online enrollment
investigates the system's usability. The authors aim to system could encourage student enrollment and retention.
identify areas for improvement and provide Green (2017) and Akalonu and Baridonya (2018)
recommendations for enhancing the system's efficiency and emphasized the importance of electronic data management
user experience. in online enrollment systems, including storing, accessing,
In recent years, many authors have explored the and processing data efficiently.
importance of online enrollment systems in educational Universities should begin to consider planning the
institutions. For example, Nkuo-Akenji and Kinoti (2017) development or use of student information systems
argue that online enrollment systems can significantly generally recognized by SIS and consistent with best
improve the student registration process while increasing practices while expanding their database services
efficiency and reducing operational costs. Similarly, (Bigirimana et al., 2016).
Kewalramani and Singh (2017) contend that online In summary, online enrollment systems have become an
enrollment systems can offer excellent benefits, including essential component of educational institutions, and their
flexibility, speed, and availability. successful implementation can significantly enhance student
Furthermore, Chen, C. and Chen, W. (2018) suggested registrations and admissions. Along with the authors
that an online enrollment system can provide an effective mentioned above, many other researchers have explored and
and efficient way of managing student data, improving the advocated for efficient and effective online enrollment
quality of education institution services. Yaghoubi and systems that meet the expectations of students and
Asghari (2016) also highlighted the importance of a suitable educational institutions, thus improving the overall quality
online enrollment system in managing student data of education services.
effectively.
Other authors have emphasized the role of online
enrollment systems in managing the high volume of student 2. THEORETICAL FRAMEWORK
applications. For instance, Arora and Soin (2019) state that
The theoretical framework used in "Assessment on the
online enrollment systems can save time and resources in
Efficiency of the Online Enrollment System of Bato
reviewing and processing student admission applications.
Institute of Science and Technology" is the Technology
García et al. (2020) highlighted the need for a reliable, fast,
Acceptance Model (TAM) developed by Davis, F. D.
and efficient online enrollment system to manage many
(1989). The model aims to explain user acceptance and
student applications.

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 Mary Jane P. Cierva, International Journal of Advanced Research in Computer Science, 14 (5), September-October 2023,

adoption of new technology by considering perceived faculty and students (see Table 1). All the respondents were
usefulness (PU) and perceived ease of use (PEOU). asked to complete the questionnaire survey after using the
According to TAM, a user's intention to use technology online enrollment system and answer it to the best of their
directly relates to how useful they perceive the technology knowledge. See Figure 2 for the official website of BIST,
to be and how easy they perceive it to operate. Users are wherein the students and staff can navigate and start the
more likely to adopt a technology perceived as valuable online enrollment process. The respondents were given the
and easy to use. link (https://tinyurl.com/4jewax22) for the survey
In the context of the assessment of the efficiency of the questionnaires through group chat messenger to gather the
online enrollment system of the Bato Institute of Science data and allow time to complete the forms. The survey
and Technology, the application of TAM can determine forms were then collected for encoding and tabulating
users' perceptions of the system's usefulness and ease of responses to facilitate the analysis during the interpretation
use. It can help identify if the system needs any of the data. After the researcher got the questionnaires, the
improvement and optimization to facilitate users' researcher calculated the percentage. The statistical tool
acceptance and adoption of the technology. obtains an overall perspective of the studied situation. This
also includes the scaling system, which the researcher used
to monitor the respondent's interpretation of facts. The
Likert scale was used to evaluate or assess the items in the
questionnaire. The range and the variation of the five-point
scale are shown in Table 2.

Table 1. Respondents of the Study

Figure 1. Technology Acceptance Model (TAM)

3. MATERIALS AND METHODS

The researcher chose to use the Descriptive Table 2. The Five-point Likert Scale
Developmental Research Method, wherein the study focuses
on present situations. It involves the description, analysis,
and presentation of the current system, its composition, and
processes of phenomena. Descriptive statistical methods are
employed to describe the fundamental characteristics of data
in a study. They provide simple summaries of the sample
and the measures. The Descriptive Developmental Research
Method is more on analyzing the existing system; through
this method, the researcher will be able to know how the Weighted mean was used to measure the general
current system operates. It describes and examines the response of the survey samples, whether they agreed with a
systematic procedure of human activities. It is essential to given statement or not.
determine the actions to identify the problems and
weaknesses of the existing system and, at the same time, to The formula for calculating the weighted average is as
devise a solution to the problems encountered. The answer follows:
will be associated with the proposed method.
The researcher conducts a user satisfaction survey to Where:
evaluate the effectiveness of the Bato Institute of Science X - Mean
and Technology's online enrollment system A standardized f - Weight is given to each respondent
questionnaire covered areas such as ease of use, speed, and x – Number of respondents
overall satisfaction level. The questionnaire was completed n - Total number of respondents
by a representative sample of participants who had used the Mean Percentage
system online using google forms. Responses to the survey
were analyzed using various statistical tools, such as X=
∑ fx P=
x
x100
descriptive statistics, mean, standard deviation, and n n
correlation. This analysis identified areas where participants
felt satisfied and areas with room for improvement. Based
on the results, decisions were made to optimize and improve The users (respondents) were asked to navigate to the
the system, providing a better user experience for future login page of the online enrollment system and provide their
enrollments. identification credentials. After a successful login, the user
The researcher personally visited the BIST institution to is redirected to their account dashboard. From there, the user
ask permission for the system to evaluate its performance. can access the functions relevant to their role, such as
The researcher created a list of questions that expose the
system by category. The respondents are composed of enrolling in classes or viewing academic records. Once the

© 2020-2023, IJARCS All Rights Reserved 2

 Mary Jane P. Cierva, International Journal of Advanced Research in Computer Science, 14 (5), September-October 2023,

user completes their tasks, logging out of the system is

recommended to avoid unauthorized access to their account.

Figure 5. Login screen (Instructor)

Figure 2. Official website of the school
Figure 5 is the login for the instructor using the
Figure 2 is the official website of the Bato Institute of username and password created by the system admin.
Science and Technology, wherein the users and viewers can Once successfully logged in, they can now view the class
see the details regarding the school, such as the courses schedules.
offered, requirements for admission, advertisements, and the
enrollment procedure. The registered users, like the students
and the teachers, will access this site to log in to their portal.
4. RESULTS AND DISCUSSIONS

The researcher surveyed the BIST to evaluate its

performance and consider improvements. Along with the
survey, one thousand three hundred nine (1,309)
respondents completed the questionnaire and participated in
the survey.
The participants were instructed to use any web browser,
such as Chrome or Mozilla, to access the webpage for
usability testing and to assess the system's efficiency. Each
participant had to log into their portal for the test.
Below are the portion analyses and interprets the data
Figure 3. Login screen (Registrar/Admin) from the users' evaluation of the Bato Institute of Science
and Technology Online Enrollment System, which they used
Figure 3 is where the registration for the students during the online survey.
can be accessed. The user must log in using the username
Table 3. Efficiency – Question 1. The system can
and password created by the system administrator. The
respond in 0.1 seconds.
assigned person for registration can input the student's
information and print their registration certificate. All the
transactions of the registrar can also be done here. The
registrar has full access to this module.

Table 4. Efficiency – Question 2. The device does not

"hang" or "lag" when accessing different system features.

Figure 4. Login screen (Student)

Figure 4 is where a registered student can log in to their

portal. The student must log in using the username and From the data above, the results of the student's
password created by the registration officer. evaluation in terms of its efficiency can be observed. It can
be noted that the system was rated "Very Good,"
considering whether the system can respond in 0.1 seconds
and whether the device does not "hang" or "lag" when
accessing different features of the system.

© 2020-2023, IJARCS All Rights Reserved 3

 Mary Jane P. Cierva, International Journal of Advanced Research in Computer Science, 14 (5), September-October 2023,

including smartphones, tablets, and laptops, to cater to users'

Table 5. Usability– Question 1. The system is easy to varying needs and preferences. These will improve the
understand. accessibility and convenience of the system for users who
prefer to use different types of devices to access it.
A recommendation was formed based on the derived
conclusions. Even if the users approve and the system
produces the desired result, it should be prioritized because
efficiency contributes to its overall performance. The survey
on the system's performance should be done to improve the
system's efficiency in using possible input data to get the
highest quality and as much output as possible. By
improving these aspects of the online enrollment system, the
Table 6. Usability– Question 2. The system is easy to user experience can be significantly enhanced, making the
learn by different users system more efficient, functional, and user-friendly. The
(e.g., beginner, experts). fewer resources the system uses to get results, the better the
system will be.
6. ACKNOWLEDGMENT
I am profoundly grateful to our Omnipotent Father for
the excellent health and well-being necessary to complete
this research. I take this moment to express my heartfelt
gratitude to all the respondents who generously dedicated
their time and effort to share their valuable responses to the
Table 7. Usability– Question 3. The system can be survey. My sincere thanks go to Miss Magdalene Unajan,
opened in different browsers Dr. Frederick C. Aniga, and Miss Bacalla, who formed our
(e.g., Internet Explorer, Google Chrome, Mozilla esteemed panel, as well as Dr. Rhoderick D. Malangsa, our
Firefox) esteemed adviser of this research, for their unwavering
guidance and provision of essential insights throughout our
research journey.
I wish to extend my deepest appreciation to Mr. Joselito
Q. Borong, the school registrar, Dr. Josephine K. Germano,
the school president, Miss Alexa Erine Joyce G. Lecaros the
executive vice-president, Arch. Ernesto K. Germano Jr.
It shows that the overall remarks and Interpretation is budget officer and to his wife Mrs. Marie Cris C. Gemano
"Very Good." Based on the survey results, the system became finance officer of Bato Institute of Science and Technology,
more effective as it was implemented and thus received for graciously accepting our research project to be
positive feedback. conducted at their esteemed institution. Above all, I want to
express my sincere gratitude to all the authors whose works
we referenced, as we are deeply appreciative of the wealth
5. CONCLUSION AND RECOMMENDATIONS of information they provided.
This research would not have been possible without the
The researcher considered that fast-paced technological
collective support, guidance, and contributions of these
changes are opportunities to make everyday life easier at
remarkable individuals and institutions. Thank you for being
home, school, and work. Computer resources have been
instrumental in our pursuit of knowledge and the successful
helpful in industries by providing information that demands
completion of this research.
good performance is terms of its usability. Some schools
have already used these resources to develop an accessible,
accurate record and enrollment management system. This
study aimed to evaluate the efficiency of the online REFERENCES
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