NPS Handbook - 2024

for Drawing & Disbursing Office (DDO)

Created by : Protean eGov Technologies Ltd.
 INDEX

Chapter 1 : DDO Introduction 1-3

I. Registration of DDO

II. IPIN Reset of DDO (Reset Password)

III. Mandatory Aadhaar linking for accessing CRA websites

Chapter 2 : Menus available under NPS CRA 4-5

I. Subscriber Registration

II. Transaction

III. Views

IV. Withdrawal Request

V. Authorize Request

VI. User Maintenance

VII. Grievance

VIII. Security

Chapter 3 : Menu available under NPSCAN 6

I. Transaction

Chapter 4 : Informative QRs 6-7

Note : Please click on QR codes to access

Chapter 1 : DDO Introduction
Drawing and Disbursing Office (DDO) is the first point of contact for the Subscribers
of Government Sector and they have the access to CRA system for NPS related
activities.

I. Registration of DDO
An office can be registered as DDO by submitting ‘DDO Registration form’
(Annexure N3) along with the ‘Covering letter’ (Annexure N4) to their respective
PAO/DTO.

Forms can be downloaded from the below given QR code:

Central Government State Government

DDO Registration
Form - N3

DDO Registration
Covering Letter - N4

DDO registration number and DDO user ID

Once the DDO is registered in CRA system, CRA shall provide 10-digit registration
number (e.g. CGVXXXXXXX – for Central Govt. & SGVXXXXXXX for State Govt.). The
registered number allotted by CRA to the DDO’s followed by ‘00’ shall be used as
User ID (i.e. CGVXXXXXXX00 & SGVXXXXXXX00). DDO can login into the CRA system
using ‘User ID & IPIN’ (Password).

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II. IPIN Reset of DDO (Reset Password)
To generate the I-PIN, the user needs to go to the CRA system (https://cra-nsdl.com/CRA/)
and click on the "Reset Password" link in the 'Nodal Office/ Other
Intermediaries' block. The User then needs to select 'Instant Set/Reset IPIN',
enter the DDO User ID and click on submit. Subsequently, the User will be asked
to set a password and initiate a request. Once the request is authorized by the
associated Nodal Office (PAOs/DTOs), the password will be activated and DDO
user can login into CRA system.

DDOs may refer the 'Standard Operating Procedure' for the process for IPIN
reset, in 'Nodal Office Corner' Tab under Government Sector option at Protean
CRA informative website (www.npscra.nsdl.co.in).

SOP for Reset of IPIN

III. Mandatory Aadhaar linking for accessing CRA websites

For enhancing the security measures in accessing the CRA system and
safeguarding the interests of subscribers and stakeholders, PFRDA vide their
Circular No PFRDA/2024/05/Sup-CRA/02 dated February 20, 2024, have
implemented to bring in additional security features through Aadhaar-based
authentication for login to the CRA system. The Aadhaar-based login authenti
cation is integrated with the current user id and password-based login process
to make the CRA system accessible through 2 Factor Authentication.

Following are the salient points to be considered:

• Mandatory requirement of Aadhaar linking to access CRA system has been
introduced effective from 1st April 2024

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 • The Nodal Office needs to ensure uploading the scan image of Employee ID
card or Appointment Letter.
• Authority letter is to be uploaded where officials are deputed for overlooking
operations of DTA User IDs
• One Aadhaar cannot be mapped to more than one user id
• Maximum five Aadhaar can be linked to one user ID

Aadhaar linking is two level activity i.e. initial entry and Authentication. The oversight
office needs to authorize the Aadhaar linking transaction for underlying offices
• Authorisation of Aadhaar linking for DDO User is done by their mapped
DTO/PAO.

Nodal Office user may refer the 'Standard Operating Procedure' for the process for
Aadhaar based login for Nodal office, in 'Nodal Office Corner' Tab under Government
Sector option at CRA corporate website (www.npscra.nsdl.co.in).

Aadhaar linking

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Chapter 2: Menus given to DDOs in CRA login
Under NPS architecture, DDOs have been assigned with responsibilities to provide
NPS related services for which CRA system has provided the below mentioned
menus.

I. Subscriber Registration
DDO user can initiate subscriber registration process and view the status of the
request. PRAN generation option is available to DDO belonging to entities opted
for it.

II. Transaction
Under this menu, the DDO can update the Subscriber Nomination details & Bank
details. It may be noted that Bank details of the subscriber in NPS account needs
to be mandatorily Salary Bank account of the subscriber. DDO can also initiate
conditional withdrawal under this functionality.

III. View
Under this menu, multiple sub menus are provided.

a) Subscriber details – Profile of the subscribers can be viewed.

b) Subscriber List - The list of underlying subscribers can be downloaded.

c) Statement of Transaction New - Financial year wise viewing and printing of

the transaction statement for underlying Subscribers.

d) e- PRAN - View, Download and Print e-PRAN of the Subscriber.

e) Statement of Voluntary Contribution under NPS – Under this sub menu,

Voluntary Contributions made by the Subscriber in Tier I account can be
viewed.

IV. Exit Withdrawal Request

As per the guideline laid down by PFRDA, all withdrawal requests need to be
mandatorily processed through online platform from April 1, 2016. In view of this,
options have been enabled in Subscriber login to initiate the Exit Withdrawal

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 request online. However, if a Subscriber /claimant submits a physical form to the
associated DDO, the request needs to be captured in the CRA system by the
DDO based on the form and documents submitted by the Subscriber/claimant.

After the request is initiated, the withdrawal form along with the documents
needs to be sent to the associated PAO/DTO for verification and authorization.
After authorization, the request will be processed in the CRA system.

V. Authorize Request
Under this menu, the DDO has to authorize the eNPS PRAN generation request
raised by the subscribers.

VI. User Maintenance

The DDOs have given access to upload Form I and Form II as applicable for the
Subscribers falling under CCS rule. (Applicable for Central Government)

VII. Grievance
DDO can raise the grievances against any entities under NPS. DDO can view the
grievances raised against the office as well as its associated PAO under this
option. Feedback can also be provided through this module to the concerned
PAO/DTA for resolution of the grievances.

VIII. Security
Under this option, the DDOs can manage their log in credentials. With the help
of this option, DDO offices can change password and change 'Secret Question
and Answer'. In case of password forgotten or user id locked, the office can reset
the password by answering secret question; this helps the office to reset the
password instantaneously.

DDOs need to ensure that user ID and Password is not shared with unauthorized
person, to modify the passwords at frequent interval and in case there is a
change/transfer of official authorized to access CRA system, all the digital
safety practices as prescribed are followed.

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Chapter 3 : Menu available under NPSCAN
I. Transaction
This option is for DDOs to initiate the subscriber details viz. PAN, email id, mobile
number & nominee details in the NPSCAN system. The initiated request will get
completed only post approval of PAO/DTO.

Chapter 4 : Informative QRs

Topic QR Topic QR

PFRDA Website CRA Website

Protean CRA
Corporate NPSCAN Website
Website

Protean CRA
NPS Ki Pathshala
Informative
YouTube Channel
Website

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 Topic QR Topic QR

CRA Subscriber
Bank details
Pension Calculator
updation -
Capture

SOP to
NPP Calculator
Download ePRAN

SOP for Reset

Annuity Calculator
of IPIN

Download NPS by Protean Mobile App

Play Store App Store

(Android User) (iOS User)

Contact us
Central Government : cghelpdesk@proteantech.in
Central Autonomous Bodies : cabcra@proteantech.in
State Government : sgcra@proteantech.in
Nodal office Call Centre : 1800 2100 081
Nodal Office Call Center
1800 2100 081
We are available from
8 am to 8 pm
Monday to Friday

8 am to 2 pm
Saturday

Sunday
Public Holidays

Please keep CRA allotted Login ID and T-PIN ready before calling.
If you are unaware of T-PIN, there is an option to reset it on above number.
Central Recordkeeping Agency for
National Pension System & Atal Pension Yojana