Resume Laurie Wheatley

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Laurie Wheatley

Brentwood, CA 94513
lauriewheatley9_ukm@indeedemail.com
+1 925 382 9752

Professional Summary

To obtain a responsible and challenging position in a customer care environment that will
utilize my skills and education.

Work Experience

Notary Public
Laurie's Mobile Notary Services
2004 to Present

• Provide professional mobile notary services, specializing in loan document


signing services.

Pharmacy Technician
Walgreen's-Brentwood, CA
December 2010 to August 2021

• work under the supervision of a pharmacist to deliver quality patient care and excellent customer
service.
• Enter prescriptions into central computer system.
• Responsible for assisting pharmacists in filling prescriptions, helping patients in person or on the phone.
• Ensure pharmacy is well stocked.
• Responsible to schedule Technicians monthly work schedules to ensure pharmacy needs for coverage
are met.

Resident Care Associate


Eskaton Lodge-Brentwood, CA
December 2008 to February 2010

• Provides and assists in direct personal care to residents


• Assists residents with daily living activities.
• Assists residents with medications as directed by the Resident Care
Coordinator.
• Document daily activities and evaluations as required.

Temporary Employee
Laurie's Mobile Notary Services-Brentwood, CA
2005 to 2006

for City of Brentwood Solid


Waste Division
• Answering phones, data entry, and filing.
• Creating service orders, closing out service orders.
• Handling complaint calls.
• Creating Solid Waste lineup and dispatching drivers.

Special Education Aide


Fremont Unified School District
2001 to 2002

• Aide to young special needs child, one-on-one following child from the
School for the Deaf to mainstream school within Fremont.
• Responsible for aiding child to follow curriculum within schools to meet monthly benchmarks.
• Interpreted for child using American Sign Language.

Business Analyst
Hewlett Packard-Santa Clara, CA
1994 to 1999

• Managed relationships with outside software vendor.


• Maintained manual billings and fallouts on shipping system through the telemarketing departments
with the U.S. and Canada.
• Ensured timely invoicing for orders/products shipped.
• Created reports through extraction of data from multiple databases.
• Assisted management team in conceptualizing, developing, and implementing process improvements.

Marketing Associate
Hewlett Packard-Santa Clara, CA
1989 to 1994

• Managed regional PC Dealership accounts, placing orders and ensuring timely shipments.
• Worked closely with Credit department to ensure customers credit lines balanced with orders.
• Maintained yearly sale quotas for outside sale representatives.
• Recognized as a team player that works well with vendors, customers and colleagues.

Customer Support Coordinator


Hewlett Packard-Mountain View, CA
1987 to 1989

• Managed internal and external customer service calls for hardware and software issues.
• Effectively dispatched HP field representative.
• Created and managed customer surveys to ensure customer satisfaction.
• Presented demonstrations and overviews to Computer and Software
Engineers.

Education

Contra Costa School of Nursing - Brentwood, CA


September 2008 to Present

General Education
Oholone Jr. College - Fremont, CA
1983 to 1986
AS
Carrington College - Antioch, CA

Skills
• Pharmacy Tech
• Prior Authorization
• PTCB
• ICD-10
• Health Information Management

Assessments

Customer Service Skills — Highly Proficient


October 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction.
Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.

Additional Information

QUALIFICATIONS
• Over 15 years Customer Service/Marketing experience ensuring customer
satisfaction.
• Proven ability to communicate effectively with customers, business leaders,
and vendors.
• Demonstrated time management, multi-tasking, attention to detail, initiative
and ownership of all projects.
• Ability to create reports, pulling data from multiple databases using report
writing tools.
• Pharmacy Law
• Compounding Medication
• Aseptic Technique
• IV Admixtures
• Transcription and filling prescriptions
• Keyboarding (50wpm)
• Dosage Calculations
• Drug Dosage Forms and Drug Strengths

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