PDF 3941897 en-US-1
PDF 3941897 en-US-1
PDF 3941897 en-US-1
SUMMARY
This guide provides information about components, network connection, power management, security, backing
up, and more.
Legal information
© Copyright 2021, 2022 HP Development Product notice Software terms
Company, L.P.
This guide describes features that are By installing, copying, downloading, or
Bluetooth is a trademark owned by its common to most products. Some features otherwise using any software product
proprietor and used by HP Inc. under license. might not be available on your computer. preinstalled on this computer, you agree
Intel, Celeron, Pentium, and Thunderbolt to be bound by the terms of the HP End
are trademarks of Intel Corporation in the Not all features are available in all User License Agreement (EULA). If you
U.S. and/or other countries. Windows is editions or versions of Windows. Systems do not accept these license terms, your
either a registered trademark or trademark may require upgraded and/or separately sole remedy is to return the entire unused
of Microsoft Corporation in the United purchased hardware, drivers, software product (hardware and software) within 14
States and/or other countries. USB Type- or BIOS update to take full advantage days for a full refund subject to the refund
C® and USB-C® are registered trademarks of Windows functionality. Windows is policy of your seller.
of USB Implementers Forum. DisplayPort™ automatically updated, which is always
and the DisplayPort™ logo are trademarks enabled. High-speed internet and Microsoft For any further information or to request
owned by the Video Electronics Standards account required. ISP fees may apply and a full refund of the price of the computer,
Association (VESA) in the United States and additional requirements may apply over time please contact your seller.
other countries. Miracast® is a registered for updates. See http://www.windows.com.
trademark of Wi-Fi Alliance. If your product ships with Windows in S
Mode: Windows in S Mode works exclusively
The information contained herein is subject with apps from the Microsoft Store within
to change without notice. The only Windows. Certain default settings, features,
warranties for HP products and services are and apps cannot be changed. Some
set forth in the express warranty statements accessories and apps that are compatible
accompanying such products and services. with Windows may not work (including some
Nothing herein should be construed as antivirus, PDF writers, driver utilities, and
constituting an additional warranty. HP shall accessibility apps), and performance may
not be liable for technical or editorial errors vary, even if you switch out of S Mode. If you
or omissions contained herein. switch to Windows, you cannot switch back
to S Mode. Learn more at Windows.com/
Second Edition: August 2022 SmodeFAQ.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a
hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come
into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The
computer and the AC adapter comply with the user-accessible surface temperature limits defined by
applicable safety standards.
iii
Processor configuration setting (select products only)
Important information about processor configurations.
IMPORTANT: Select products are configured with an Intel® Pentium® N35xx/N37xx series or a
Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your
computer is configured as described, do not change the processor configuration setting in
msconfig.exe from 4 or 2 processors to 1 processor. If you do so, your computer will not restart. You will
have to perform a factory reset to restore the original settings.
v
Connecting a DisplayPort device using a USB Type-C cable (select products only).....................................................16
Connecting a Thunderbolt device using a USB Type-C cable (select products only) ....................................................17
Connecting video devices by using a VGA cable (select products only).................................................................................17
Connecting video devices using an HDMI cable (select products only).................................................................................18
Connecting a high-definition TV or monitor using HDMI .........................................................................................................18
Setting up HDMI audio......................................................................................................................................................................................19
Turn on HDMI audio..................................................................................................................................................................................19
Return audio to computer speakers ...........................................................................................................................................19
Connecting digital display devices using a Dual-Mode DisplayPort cable (select products only)..................... 20
Discovering and connecting to Miracast-compatible wireless displays (select products only)........................... 21
Using data transfer.................................................................................................................................................................................................................... 21
Connecting devices to a USB Type-C port (select products only)............................................................................................... 21
8 Troubleshooting ................................................................................................................................................................................................................................ 33
Computer does not start...................................................................................................................................................................................................... 33
Power .................................................................................................................................................................................................................................................. 34
Monitor (select products only).......................................................................................................................................................................................... 34
Keyboard and mouse (with cable).................................................................................................................................................................................. 35
Keyboard and mouse (wireless) ...................................................................................................................................................................................... 35
Speakers and sound................................................................................................................................................................................................................36
vi
Internet access ...........................................................................................................................................................................................................................36
Software troubleshooting.....................................................................................................................................................................................................37
13 Accessibility ....................................................................................................................................................................................................................................... 51
HP and accessibility.................................................................................................................................................................................................................. 51
Finding the technology tools you need............................................................................................................................................................ 51
The HP commitment...................................................................................................................................................................................................... 51
vii
International Association of Accessibility Professionals (IAAP).................................................................................................. 52
Finding the best assistive technology............................................................................................................................................................. 52
Assessing your needs ..................................................................................................................................................................................... 52
Accessibility for HP products..................................................................................................................................................................... 52
Standards and legislation ................................................................................................................................................................................................... 53
Standards............................................................................................................................................................................................................................. 53
Mandate 376 – EN 301 549 ............................................................................................................................................................................ 53
Web Content Accessibility Guidelines (WCAG)............................................................................................................................. 53
Legislation and regulations..................................................................................................................................................................................... 54
Useful accessibility resources and links .................................................................................................................................................................. 54
Organizations.................................................................................................................................................................................................................... 54
Educational institutions ............................................................................................................................................................................................. 54
Other disability resources ....................................................................................................................................................................................... 55
HP links ................................................................................................................................................................................................................................... 55
Contacting support.................................................................................................................................................................................................................. 55
Index................................................................................................................................................................................................................................................................58
viii
1 Getting started
This computer is a powerful tool designed to enhance your work and entertainment. Read this chapter
to learn about best practices after you set up your computer, fun things to do with your computer, caring
for your safety and comfort, and where to find additional HP resources.
Best practices
After you set up and register the computer, HP recommends the following steps to get the most out of
your smart investment.
● Back up your hard drive by creating recovery media. See Backing up, restoring, and recovering on
page 46.
● If you haven’t already done so, connect to a wired or wireless network. See details in Connecting to a
network on page 9.
● Become familiar with the computer hardware and software. For more information, see Getting to
know your computer on page 5 and Enjoying entertainment features on page 14.
● Access HP Support Assistant app—For quick online support, open the HP Support Assistant
app (select products only). HP Support Assistant optimizes computer performance and resolves
problems using the latest software updates, diagnostic tools, and guided assistance. Select the
Search icon in the taskbar, type support in the search box, and then select HP Support Assistant.
8. While looking forward, lean your head toward your right shoulder and hold for 5 seconds.
9. Look down as you slowly move your head to center. Roll your head toward your left shoulder while
still looking forward.
Getting started 1
To learn about other ways to care for your safety and comfort read the Safety & Comfort Guide, located
on the web at http://www.hp.com/ergo.
Your computer monitor is shipped from the factory in low blue light mode for improved eye comfort and
safety. The monitor automatically adjusts blue light emissions when you use the computer at night or in
a low-light setting. A monitor with a low blue light panel follows TÜV Rheinland compliance regulation for
the factory default setting mode.
Decreasing the blue light emitting from the monitor reduces the blue light exposure to your eyes. HP
computers provide a setting to reduce blue light output and create a more relaxing and less stimulating
image while you read content on the screen. Select one of the following apps to adjust your monitor to a
comfortable viewing light.
2. Select a setting:
– Low Blue Light: TŰV certified. Reduces the blue light for improved eye comfort.
– Low Blue Light Models: Low Blue Light (select products only)
– Printing and Imagine (Adobe RGB): Optimized for images using Adobe RGB
– Photos and Videos (DCI-P3): Optimized for photos and movie viewing and editing
– Night: Adjusts to the lowest blue light and reduces the impact on sleep.
myHP App
3. Select On or Off to reduce the blue light emitting from the display.
2. Select Advanced.
3. Select Support.
Getting information
To locate resources that provide product details, how-to information, and more, use this table.
Tasks Instructions
– or –
● Recover factory settings See Backing up, restoring, and recovering on page 46.
● Find electronic user guides and To access the latest user guides or manuals for your product, go to http://www.hp.com/
specifications for your computer model support, and follow the instructions to find your product. Then select Manuals.
Tasks Instructions
● Maintain your computer HP Support Assistant maintains your computer performance and resolves problems quickly
by using automated updates, diagnostic tools, and guided assistance.
■ Select the Search icon in the taskbar, type support in the search box, and then select
the HP Support Assistant app.
– or –
– or –
● Find safety and regulatory notices Regulatory, Safety, and Environmental Notices
■ Select the Search icon in the taskbar, type HP Documentation in the search box, and
then select HP Documentation.
■ Select the Search icon in the taskbar, type HP Documentation in the search box, and
then select HP Documentation.
‒ or –
■ Go to http://www.hp.com/ergo.
IMPORTANT: You must be connected to the internet to access the latest version of the
user guide.
■ Select the Search icon in the taskbar, type HP Documentation in the search box, and
then select HP Documentation.
‒ or –
■ Go to http://www.hp.com/go/orderdocuments.
IMPORTANT: You must be connected to the internet to access the latest version of the
user guide.
*You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some
countries or regions, HP might provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed
format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacific, you can write to HP
at POD, PO Box 161, Kitchener Road Post Office, Singapore 912006. Include your product name, and your name, phone number, and postal
address.
Your computer features top-rated components. This chapter provides details about your components,
where they’re located, and how they work.
IMPORTANT: If your computer has a magnetic dust filter, be sure that the filter is installed. If the filter
has been removed, install the filter before using the computer.
Locating hardware
To find out what hardware is installed on your computer, select the Search icon in the taskbar, type
device manager in the search box, and then select the Device Manager app.
For information about system hardware components and the system BIOS version number, press
fn+esc (select products only).
Locating software
Software can vary by product. To find out what software is installed on your computer, right-click the
Start button, and then select Apps and Features.
● Place the computer in a location away from water, dust, moisture, and soot. These environmental
factors can increase the temperature inside your computer or cause fire or electrocution.
● Do not disable the power cord grounding pin. The grounding pin is an important safety feature.
● Plug the power cord into an AC outlet that is easily accessible at all times.
● Disconnect power from the equipment by unplugging the power cord from the AC outlet.
● To prevent direct exposure to the laser beam, do not try to open the enclosure of the CD or DVD
drive.
● The power supply is preset for the country or region in which you purchased your computer. If you
move, check the voltage requirements for your new location before plugging the computer into an
AC outlet.
To reduce the risk of serious injury read the Safety & Comfort Guide. To access this guide, go to
http://www.hp.com/ergo.
NOTE: The glossy monitor might cause unwanted reflection. Adjust the monitor position, lighting
condition, or viewing direction to reduce the reflection.
2. When connecting all power cords from the monitor, computer, and accessories to an
uninterruptible power supply (UPS), HP recommends that you use a power surge protection device.
If the computer has a television tuner, a modem connection, or a telephone connection, protect
the computer by using surge protection with these signal inputs as well. Connect the television
cable or the telephone line cord to the surge protection device, and then connect the device to the
computer.
4. To access the latest user guides or manuals for your product, go to http://www.hp.com/support, and
follow the instructions to find your product. Then select Manuals.
After you complete the initial computer setup, you might want to install additional hardware devices or
software. Check the operating system, memory, and other requirements listed for these items before
purchasing them for your computer. Follow the software manufacturer's directions to install the new
software.
NOTE: Use only licensed original software. Installing copied software could be illegal and might result
in an unstable installation or infect the computer with a virus.
NOTE: A security solution is designed as a deterrent, but it might not be able to prevent theft,
mishandling, or software attacks.
Component Description
USB port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer,
and charges small devices (such as a smartphone), even
when the computer is off.
Component Description
USB SuperSpeed port Connects a USB device, provides high-speed data transfer,
and (for select products) charges small devices (such as a
smartphone) when the computer is on or in Sleep mode.
USB SuperSpeed Plus port Connects a USB device, provides high-speed data transfer,
and (for select products) charges small devices (such as a
smartphone) when the computer is on or in Sleep mode.
– or –
NOTE: Use a standard USB Type-A charging cable or cable
adapter (purchased separately) when charging a small
external device.
USB Type-C port Connects a USB device, provides data transfer, and
(for select products) charges small devices (such as a
smartphone) when the computer is on or in Sleep mode.
USB Type-C SuperSpeed port Connects a USB device, provides high-speed data transfer,
and (for select products) charges small devices (such as a
smartphone) when the computer is on or in Sleep mode.
USB Type-C SuperSpeed Plus port Connects a USB device, provides high-speed data transfer,
and (for select products) charges small devices (such as a
smartphone) when the computer is on or in Sleep mode.
– or –
NOTE: Use a standard USB Type-C charging cable or cable
adapter (purchased separately) when charging a small
external device.
USB Type-C Thunderbolt port with HP Sleep Connects a USB device, provides high-speed data transfer,
and Charge and charges small devices (such as a smartphone), even
when the computer is off.
– and –
Component Description
USB Type-C SuperSpeed port and Connects a USB device, provides high-speed data transfer,
DisplayPort connector and (for select products) charges small devices (such as a
smartphone) when the computer is on or in Sleep mode.
– and –
IMPORTANT: Unsaved information is lost when the computer shuts down. Be sure to save your work
before shutting down the computer.
The Shut down command closes all open programs, including the operating system, and then turns off
the display and computer.
● When you are connecting an external hardware device that does not connect to a USB or video port
or to a headphone or microphone jack
● When the computer will be unused and disconnected from external power for an extended period
NOTE: If the computer is in the Sleep state or in Hibernation, first exit Sleep or Hibernation by briefly
pressing the power button.
2. Select the Start button, select the Power icon, and then select Shut down.
If the computer is unresponsive and you cannot use the preceding shutdown procedures, try the
following emergency procedures in the sequence provided:
● Press ctrl+alt+delete, select the Power icon, and then select Shut down.
Your computer can travel with you wherever you go. But even at home, you can explore the globe and
access information from millions of websites by using your computer and a wired or wireless network
connection. This chapter helps you get connected to that world.
● WLAN device—Connects the computer to wireless local area networks, which are commonly
referred to as Wi-Fi networks, wireless LANs, or WLANs. These connections typically occur in
corporate offices, your home, and public places such as airports, restaurants, coffee shops, hotels,
and universities. The WLAN device in your computer communicates with a wireless router or a
wireless access point.
● HP Mobile Broadband Module—Gives you wireless connectivity over a wireless wide area network
(WWAN), a much larger area. Mobile network operators install base stations (similar to cell phone
towers) throughout large geographic areas, effectively providing coverage across entire states,
regions, or even countries.
The wireless light indicates the overall power state of your wireless devices, not the status of individual
devices.
To use operating system controls, on the taskbar, right-click the network status icon, and then select
Network and Internet settings.
Connecting to a WLAN
Before you can connect to a WLAN with this procedure, you must first set up internet access.
Connecting to a network 9
NOTE: When you are setting up internet access in your home, you must establish an account with an
internet service provider (ISP). To purchase internet service and a modem, contact a local ISP. The ISP
will help set up the modem, install a network cable to connect your wireless router to the modem, and
test the internet service.
2. On the taskbar, select the network status icon to open the Quick Settings menu. Select the arrow
next to the wireless icon, and the connect to one of the available networks.
If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Enter the code,
and then select Next to complete the connection.
NOTE: If no WLANs are listed, you might be out of range of a wireless router or access point.
NOTE: If you do not see the WLAN that you want to connect to:
1. On the taskbar, right-click the network status icon, and then select Network and Internet
settings.
After the connection is made, right-click the network status icon at the far right of the taskbar to verify
the name and status of the connection.
NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation,
router manufacturer, and interference from other electronic devices or structural barriers such as
walls and floors.
You might need the HP Mobile Broadband Module IMEI number, MEID number, or both to activate mobile
broadband service. The number might be printed on a label located on the bottom of your computer,
inside the battery bay, under the service door, or on the back of the display.
3. Under the Network & Internet section, select Cellular, and then, under More cellular settings select
Mobile operator settings.
Some mobile network operators require the use of a subscriber identity module (SIM) card. A SIM card
contains basic information about you, such as a personal identification number (PIN), as well as network
information. Some computers include a SIM card that is preinstalled. If the SIM card is not preinstalled, it
1. On the taskbar, select the network icon to open the Quick Settings menu.
For information about HP Mobile Broadband and how to activate service with a preferred mobile
network operator, see the HP Mobile Broadband information included with your computer.
An eSIM lets you connect to the internet over a cellular data connection. With an eSIM, you do not need
to get a SIM card from your mobile operator, and you can quickly switch between mobile operators
and data plans. For example, you might have one cellular data plan for work and a different plan with
another mobile operator for personal use. If you travel, you can connect in more places by finding mobile
operators with plans in that area.
● Embed the eSIM chip (eUICC). The notebook then operates as a dual SIM, one as eUICC and the
second as standard micro or nano SIM card on a SIM card tray. Only one SIM can be active at a time.
● Place a removable physical eSIM on a SIM card tray, the same as a standard micro or nano SIM card.
In this case, the eSIM is not limited to a single carrier (physical blank eSIM).
You must add an eSIM profile to connect to the internet using cellular data. To add a profile, manage
SIM profiles, and learn how to use an eSIM, go to https://www.support.microsoft.com , and type Use an
eSIM in the search bar.
To enable GPS, be sure that location is enabled under the Location setting.
1. Select the Search icon in the taskbar, type location in the search box.
2. Select Location privacy settings, and then make sure that location services are enabled.
● Mouse
● External keyboard
1. In the taskbar, select the Search icon, type bluetooth in the search box, and then select
Bluetooth and other devices settings.
3. Select Add device, and then in the Add device dialog box, select Bluetooth.
4. Select your device from the list, and then follow the on-screen instructions.
NOTE: If the device requires verification, a pairing code is displayed. On the device that you are
adding, follow the on-screen instructions to verify that the code on your device matches the pairing
code. For more information, see the documentation provided with the device.
NOTE: If your device does not appear in the list, be sure that Bluetooth on that device is turned on.
Some devices might have additional requirements; see the documentation provided with the device.
If there is no RJ-45 (network) port on the computer, connecting to a LAN requires a network cable and a
network jack or an optional docking device or expansion product.
1. Plug the network cable into the network jack (1) on the computer.
2. Plug the other end of the network cable into a network wall jack (2) or router.
NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference
from TV and radio reception, orient the circuitry end of the cable toward the computer.
Use your HP computer as an entertainment hub to socialize via the camera, enjoy and manage
your music, and download and watch movies. Or, to make your computer an even more powerful
entertainment center, connect external devices like a monitor, projector, TV, speakers, or headphones.
To determine which camera(s) are on your product, see Getting to know your computer on page 5.
Most cameras allow you to video chat, record video, and record still images. Some also provide HD
(high-definition) capability, apps for gaming, or facial recognition software like Windows Hello. See
Computer security features on page 31 for details about using Windows Hello.
To use your camera, select the Search icon in the taskbar, type camera in the search box, and then
select Camera from the list of applications.
NOTE: The first time you select the Camera app, you must select whether Camera can access your
precise location.
Using audio
You can download and listen to music, stream audio content (including radio) from the web, record audio,
or mix audio and video to create multimedia. You can also play music CDs on the computer (on select
products) or attach an external optical drive to play CDs.
To enhance your listening enjoyment, attach external audio devices such as speakers or headphones.
Connecting speakers
You can attach wired speakers to your computer by connecting them to a USB port or to the audio-out
(headphone)/audio-in (microphone) combo jack on your computer or on a docking station.
To connect wireless speakers to your computer, follow the device manufacturer's instructions. To
connect high-definition speakers to the computer, see Setting up HDMI audio on page 19. Before
connecting speakers, lower the volume setting.
Connecting headphones
You can connect wired headphones to the headphone jack or to the audio-out (headphone)/audio-in
(microphone) combo jack on your computer.
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on
headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and
Environmental Notices.
To access this document:
To connect wireless headphones to your computer, follow the device manufacturer's instructions.
Connecting a microphone
To record audio, connect a microphone to the microphone jack on the computer. For best results when
recording, speak directly into the microphone, and record sound in a setting free of background noise.
Connecting headsets
Headphones combined with a microphone are called headsets. You can connect wired headsets to the
audio-out (headphone)/audio-in (microphone) combo jack on your computer.
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on
headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and
Environmental Notices.
To access this document:
■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select
HP Documentation.
To connect wireless headsets to your computer, follow the device manufacturer's instructions.
Sound settings
To view or change sound settings, follow these steps.
■ Select the Search icon in the taskbar, type control panel in the search box, select Control Panel,
select Hardware and Sound, and then select Sound.
Audio settings
Your computer might include an enhanced sound system by Bang & Olufsen, B&O Play, or another
provider. As a result, your computer might include advanced audio features that can be controlled
through an audio control panel specific to your sound system.
Use the audio control panel to view and control audio settings.
■ Select the Search icon in the taskbar, type audio control in the search box, and then select the
audio control panel specific to your system.
Using video
Your computer is a powerful video device that enables you to watch streaming video from your favorite
websites and download video and movies to watch on your computer when you are not connected to a
network.
Connecting a microphone 15
To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external
monitor, projector, or TV.
IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using
the correct cable. Follow the device manufacturer's instructions.
For information about using your USB Type-C features, go to http://www.hp.com/support, and follow the
instructions to find your product.
Connecting a DisplayPort device using a USB Type-C cable (select products only)
To see video or high-resolution display output on an external DisplayPort device, connect the
DisplayPort device according to the instructions.
NOTE: To connect a USB Type-C DisplayPort (DP) device to your computer, you need a USB Type-C
cable, purchased separately.
1. Connect one end of the USB Type-C cable to the USB SuperSpeed port and DisplayPort connector
on the computer.
2. Connect the other end of the cable to the external DisplayPort device.
3. Press the Windows key + p to cycle through one of four display states:
● Duplicate: View the screen image simultaneously on both the computer and the external
device.
● Extend: View the screen image extended across both the computer and the external device.
● Second screen only: View the screen image on the external device only.
Each time you press the Windows key + p, the display state changes.
NOTE: For best results, especially if you choose the Extend option, increase the screen resolution
of the external device, as follows. Select the Start button, select Settings, and then select System.
Under Display, select the appropriate resolution, and then select Keep changes.
NOTE: To connect a USB Type-C Thunderbolt device to your computer, you need a USB Type-C cable,
purchased separately.
1. Connect one end of the USB Type-C cable to the USB Type-C Thunderbolt port on the computer.
2. Connect the other end of the cable to the external Thunderbolt device.
3. Press the Windows key + p to cycle through one of four display states:
● Duplicate: View the screen image simultaneously on both the computer and external device.
● Extend: View the screen image extended across both the computer and external device.
● Second screen only: View the screen image on the external device only.
Each time you press the Windows key + p, the display state changes.
NOTE: For best results, especially if you choose the Extend option, increase the screen resolution
of the external device, as follows. Select the Start button, select Settings, and then select System.
Under Display, select the appropriate resolution, and then select Keep changes.
NOTE: To connect a VGA video device to your computer, you need an VGA cable, purchased
separately.
Connecting a Thunderbolt device using a USB Type-C cable (select products only) 17
1. Connect the VGA cable from the monitor or projector to the VGA port on the computer as shown.
2. Press the Windows key + p to cycle through one of four display states:
● Duplicate: View the screen image simultaneously on both the computer and the external
device.
● Extend: View the screen image extended across both the computer and the external device.
● Second screen only: View the screen image on the external device only.
Each time you press the Windows key + p, the display state changes.
NOTE: For best results, especially if you choose the Extend option, increase the screen resolution
of the external device, as follows. Select the Start button, select Settings, and then select System.
Under Display, select the appropriate resolution, and then select Keep changes.
NOTE: To connect an HDMI device to your computer, you need an HDMI cable, purchased separately.
1. Connect one end of the HDMI cable to the HDMI port on the computer.
3. Press the Windows key + p to cycle through one of four display states:
● Duplicate: View the screen image simultaneously on both the computer and the external
device.
● Extend: View the screen image extended across both the computer and the external device.
● Second screen only: View the screen image on the external device only.
Each time you press the Windows key + p, the display state changes.
NOTE: For best results, especially if you choose the Extend option, increase the screen resolution
of the external device, as follows. Select the Start button, select Settings, and then select System.
Under Display, select the appropriate resolution, and then select Keep changes.
1. Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then select
Sounds.
2. On the Playback tab, select the name of the digital output device.
NOTE: To connect a digital display device to your computer, you need a Dual-Mode DisplayPort (DP-to-
DP) cable, purchased separately.
1. Connect one end of the Dual-Mode DisplayPort cable to the Dual-Mode DisplayPort connector on
the computer.
NOTE: Your connector might look slightly different from the illustration in this section.
2. Connect the other end of the cable to the digital display device.
3. Press the Windows key + p to cycle through one of four display states:
● Duplicate: View the same screen image simultaneously on both the computer and the external
device.
● Extend: View the screen image extended across both the computer and the external device.
● Second screen only: View the screen image on the external device only.
NOTE: For best results, especially if you choose the Extend option, increase the screen resolution
of the external device, as follows. Select the Start button, select Settings, and then select System.
Under Display, select the appropriate resolution, and then select Keep changes.
1. Select the Search icon in the taskbar, type connect in the search box, and then select Connect to
a wireless display.
To enhance your viewing enjoyment, use one of the USB Type-C ports on the computer to connect a
USB device, such as a cell phone, camera, activity tracker, or smartwatch, and transfer the files to your
computer.
IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using
the correct cable. Follow the device manufacturer's instructions.
For information about using your USB Type-C features, go to http://www.hp.com/support, and follow the
instructions to find your product.
You can navigate the computer screen by using touch gestures (select products only) and by using the
keyboard and mouse.
Select computer models have special action keys or hot key functions on the keyboard to perform
routine tasks.
Select the Search icon in the taskbar, type control panel in the search box, and then select Control
Panel. Select Hardware and Sound. Under Devices and Printers, select Mouse.
TIP: The Windows key on the keyboard allows you to quickly return to the Start screen from an open
app or the Windows desktop. Press the key again to return to the previous screen.
NOTE: Depending on the country or region, the keys and keyboard functions of your keyboard might
be different from those discussed in this section.
● Action keys perform an assigned function. The icons on the function keys at the top of the keyboard
illustrate the assigned function for each key.
To use a hot key, briefly press the fn key, and then briefly press the second key of the combination.
Action keys
Depending on the keyboard model, your keyboard might support the keys that are described in the next
table.
Icon Description
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Switches the screen image between display devices connected to the system. For example, if a monitor
is connected to the computer, repeatedly pressing this key alternates the screen image from the
computer display to the monitor display to a simultaneous display on both the computer and the
monitor.
Turns the keyboard backlight off or on. On select products, you can adjust the brightness of the
keyboard backlight. Press the key repeatedly to adjust the brightness from high (when you first start up
the computer), to low, to off. After you adjust the keyboard backlight setting, the backlight will revert to
your previous setting each time you turn on the computer. The keyboard backlight will turn off after 30
seconds of inactivity. To turn the keyboard backlight back on, press any key. To conserve battery power,
turn off this feature.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Plays the next track of an audio CD or the next section of a DVD or a BD.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
NOTE: The airplane mode key is also referred to as the wireless button.
Performing regular maintenance keeps your computer in optimal condition. This chapter explains how to
use tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs
and drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer.
Improving performance
You can improve the performance of your computer by performing regular maintenance tasks with tools
such as Disk Defragmenter and Disk Cleanup.
2. Select the Search icon in the taskbar, type defragment in the search box, and then select
Defragment and Optimize Drives.
1. Select the Search icon in the taskbar, type disk in the search box, and then select Disk Cleanup.
● You move the computer with the display closed while the computer is running on battery power.
A short time after one of these events, HP 3D DriveGuard returns the hard drive to normal operation.
NOTE: Only internal hard drives are protected by HP 3D DriveGuard. A hard drive installed in an
optional docking device or connected to a USB port is not protected by HP 3D DriveGuard.
Depending on your operating system, you can use the following methods to update programs and
drivers:
1. Select the Search icon in the taskbar, type support in the search box, and then select the HP
Support Assistant app.
‒ or –
Select the question mark icon in the taskbar.
2. Under My notebook, select Updates. The Software and Drivers window opens, and Windows checks
for updates.
2. Select the dots next to your profile picture in the top-right corner, and then select Downloads and
updates.
3. On the Downloads and updates page, select Get updates, and then follow the on-screen
instructions.
1. Select the Search icon in the taskbar, type windows update settings in the search box, and
then select Windows Update settings.
NOTE: If Windows does not find a new driver, go to the device manufacturer's website, and follow
the instructions.
– or –
– or –
2. Now that your device is disabled for a short period, see Removing dirt and debris from your
computer on page 27 for the recommended steps to clean the high-touch, external surfaces
on your computer. After you remove the dirt and debris, you can also clean the surfaces with a
disinfectant. See Cleaning your computer with a disinfectant on page 28 for guidelines to help
prevent the spread of harmful bacteria and viruses.
For computers with wood veneer, see Caring for wood veneer (select products only) on page 29.
1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces.
2. Turn off your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is
turned on or plugged in.
3. Moisten a microfiber cloth with water. The cloth should be moist, but not dripping wet.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
4. Wipe the exterior of the product gently with the moistened cloth.
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the
display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB
cables.
6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.
7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
See Cleaning your computer with a disinfectant on page 28 for recommended steps to clean the
high-touch, external surfaces on your computer to help prevent the spread of harmful bacteria and
viruses.
After cleaning the external surfaces of your computer using the steps in Removing dirt and debris from
your computer on page 27, Caring for wood veneer (select products only) on page 29, or both, you
might also choose to clean the surfaces with a disinfectant. A disinfectant that is within HP’s cleaning
guidelines is an alcohol solution consisting of 70% isopropyl alcohol and 30% water. This solution is also
known as rubbing alcohol and is sold in most stores.
Follow these steps when disinfecting high-touch, external surfaces on your computer:
1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces.
2. Turn off your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is
turned on or plugged in.
3. Moisten a microfiber cloth with a mixture of 70% isopropyl alcohol and 30% water. The cloth should
be moist, but not dripping wet.
CAUTION: Do not use any of the following chemicals or any solutions that contain them, including
spray-based surface cleaners: bleach, peroxides (including hydrogen peroxide), acetone, ammonia,
ethyl alcohol, methylene chloride, or any petroleum-based materials, such as gasoline, paint thinner,
benzene, or toluene.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
4. Wipe the exterior of the product gently with the moistened cloth.
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids
directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing
hydrogen peroxide or bleach that might damage the finish.
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the
display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB
cables.
7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
● Avoid cleaning products containing substances such as ammonia, methylene chloride, acetone,
turpentine, or other petroleum-based solvents.
● Do not expose the wood to sun or moisture for long periods of time.
● If the wood becomes wet, dry it by dabbing with an absorbent, lint-free cloth.
● Avoid contact with any substance that might dye or discolor the wood.
● Avoid contact with sharp objects or rough surfaces that might scratch the wood.
See Removing dirt and debris from your computer on page 27 for the recommended steps to clean
the high-touch, external surfaces on your computer. After you remove the dirt and debris, you can also
clean the surfaces with a disinfectant. See Cleaning your computer with a disinfectant on page 28 for
sanitizing guidelines to help prevent the spread of harmful bacteria and viruses.
– Remove all discs and all external media cards, such as memory cards.
● Take a backup of your information. Keep the backup separate from the computer.
● When traveling by air, carry the computer as hand luggage; do not check it with the rest of your
luggage.
IMPORTANT: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields
include airport walk-through devices and security wands. Airport conveyer belts and similar
security devices that check carry-on baggage use X-rays instead of magnetism and do not
damage drives.
● If you plan to use the computer during a flight, listen for the in-flight announcement that tells you
when you can use your computer. In-flight computer use is at the discretion of the airline.
● If you are shipping the computer or a drive, use suitable protective packaging and label the package
“FRAGILE.”
– Check the computer-related customs regulations for each country or region on your itinerary.
– Check the power cord and adapter requirements for each location in which you plan to use the
computer. Voltage, frequency, and plug configurations vary.
WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not
attempt to run the computer from a voltage converter kit that is sold for appliances.
Computer security is essential for protecting the confidentiality, integrity, and availability of your
information.
Standard security solutions provided by the Windows operating system, HP applications, the Setup
Utility (BIOS), and other third-party software can help protect your computer from a variety of risks, such
as viruses, worms, and other types of malicious code.
‒ or –
On products equipped with a fingerprint reader or an infrared camera, Windows Hello allows you to
enroll your fingerprint, your facial ID, and set up a PIN. After enrollment, you can use your fingerprint
reader, facial ID, or PIN to sign in to Windows.
1. Select the Start button, select Settings, select Accounts, and then select Sign-in options.
2. If you do not have a password set up, you must add one before you can use other sign-in
options. Select Password, and then select Add.
3. Select Windows Hello Fingerprint or Windows Hello Face, and then select Set up.
4. Select Get started, and then follow the on-screen instructions to enroll your fingerprint or facial
ID and set up a PIN.
IMPORTANT: To prevent fingerprint logon issues, make sure when you register your fingerprint
that all sides of your finger are registered by the fingerprint reader.
NOTE: The PIN is not limited in length. The default setting is for numbers only. To include
alphabetic or special characters, select the include letters and symbols check box.
The free trial antivirus software that is preinstalled on your computer can detect most viruses,
remove them, and, in most cases, repair damage caused by viruses. For protection against new
viruses beyond the trial period, purchase an extended service.
● The antivirus software, which is preinstalled on the computer, includes firewall software.
The following tables present some issues you might encounter while installing, starting up, or using your
computer and suggest possible solutions.
NOTE: If you have problems using any peripheral devices such as a monitor or a printer with your
computer, see the documentation provided by the product manufacturer for more extensive
troubleshooting.
– or –
Press and hold the power button on the computer for 10 or more seconds to turn off the computer, and then
press the button to turn on the computer.
2. If Windows opens, immediately back up all important data to a backup hard drive.
Computer will not Be sure that the cables connecting the computer to the AC outlet are plugged in properly. The green power supply
turn on or start light on the computer should be on. If it is not, try a different AC outlet. If you are still having trouble, contact support.
Be sure that the operating voltage of the AC outlet is appropriate for the electrical voltage of the computer.
If possible, remove any outlet filters and stabilizers, and then insert the power plug directly into the AC outlet.
Disconnect all peripheral devices. Press and hold the power button down for at least 15 seconds until the computer
turns off. Then press the power button again to turn on the computer.
If the monitor screen is blank, the monitor might not be properly connected. Connect the monitor to the computer,
plug the power cord into an AC outlet, and then turn the monitor on. See Monitor (select products only) on page 34.
Troubleshooting 33
Table 8-1 Computer symptoms and solutions (continued)
3. Select any programs that are not responding, and then select End task.
If closing programs does not resolve the problem, restart the computer.
1. Press ctrl+alt+delete.
– or –
Press and hold the power button on the computer for 10 or more seconds to turn off the computer. Then press the
power button again to turn on the computer.
Error message: When drive activity stops, remove the optical disc inside the optical drive, and then press the spacebar on the
Invalid system disk or keyboard.
Non-System disk or
Disk error
Power
If your computer has power problems, refer to the following table for possible solutions.
Computer does not Press and hold the power button until the computer turns off. Then turn the computer on again.
turn off when the
power button is
pressed
Computer shuts ● The computer might be in an exceedingly hot environment. Let it cool down.
down automatically
● Be sure that computer air vents are not blocked.
NOTE: If your computer has an internal fan, be sure that the internal fan is running.
Screen is blank, and Reconnect the power cable to the back of the monitor and to the AC outlet.
monitor power light is off
Press the power button on the monitor.
34 Chapter 8 Troubleshooting
Table 8-3 Monitor symptoms and solutions (continued)
Screen is blank Press the space bar on the keyboard or move the mouse to redisplay the screen image.
Press the Sleep button (select products only) or esc to resume from Sleep mode.
Images on the screen are Adjust the monitor resolution setting in Windows.
too large or too small, or
the images are fuzzy ■ Select the Start button, select Settings, and then select System. Under Display, select the appropriate
resolution, and then select Keep changes.
NOTE: In addition to the information listed here, see the documentation that came with your monitor.
Table 8-4 Keyboard and mouse (with cable) symptoms and solutions
Keyboard commands and Use the mouse to turn off the computer. Disconnect and reconnect the keyboard to the back of your computer,
typing are not recognized and then restart your computer.
by the computer
Mouse (with cable) does Disconnect and reconnect the mouse cable to your computer.
not work or is not
detected If the mouse is still not detected, turn off the computer, disconnect and reconnect the mouse cable, and then
restart the computer.
Cursor does not respond Press num lock on the keyboard to turn off num lock, so that the arrow keys on the number keypad can be used.
to the arrow keys on the
number keypad
5. After the shutdown is complete, disconnect and reconnect the mouse cable to the back of your computer,
and then restart your computer.
Wireless keyboard or ● Be sure that you are using the wireless keyboard or wireless mouse within range of the transceiver,
mouse does not work or approximately 10 meters (32 feet) for normal use, and within 30 cm (12 inches) during initial setup or for
is not detected re-synchronization.
● Be sure that the mouse is not in Suspend mode, which occurs after 20 minutes of inactivity. Click the left
mouse button to reactivate the mouse.
Volume is very low or Be sure that you connected the speakers to the audio-out (black) jack on the back of the computer. (Additional
unsatisfactory audio jacks are used for multiple-channel speakers.) Detached nonpowered speakers (speakers without a
separate power source, such as batteries or a power cord) do not produce satisfactory sound. Replace the
nonpowered speakers with powered speakers.
No sound is produced 1. Select the Search icon in the taskbar, type control panel in the search box, select Control Panel, and
then select System and Security.
2. Under Security and Maintenance, select Troubleshoot common computer problems, and then select
Additional troubleshooters.
Be sure that you connected powered speakers and that they are turned on.
Turn off your computer, and then disconnect and reconnect the speakers. Be sure that the speakers are
connected to an audio jack, not a microphone or headphone jack.
To resume from Sleep mode, press the Sleep button (select products only), or press esc.
Unplug headphones if they are connected to your computer (or speaker system).
Internet access
If you have internet access problems, refer to the following table for possible solutions.
36 Chapter 8 Troubleshooting
Table 8-7 Internet access symptoms and solutions
Cannot connect to the 1. Right-click the network status icon in the notification area, at the far right of the taskbar.
internet
2. Select Troubleshoot problems.
Verify that you are using the proper cables for your internet connection type. Your computer might have a
dial-up modem and an Ethernet network adapter (also called a network interface card, or NIC). A modem uses
a standard telephone cable, whereas the network adapter uses a network cable, to connect to a local area
network (LAN). Do not connect a telephone cable to the network adapter, and do not connect a network cable to
a telephone line; doing so might damage the network adapter.
1. Select the Search icon in the taskbar, type control panel in the search box, and then select Control
Panel. Select Network and Internet, and then select Network and Sharing Center.
2. In the Network and Sharing Center window, select Set up a new connection or network to open the wizard,
and then follow the on-screen instructions.
If your system has an external antenna, try moving the antenna to a better position. If the antenna is internal, try
moving the computer.
Cannot connect to the 1. Right-click the network status icon in the notification area, at the far right of the taskbar.
internet but there is no
error message 2. Select Troubleshoot problems.
No network connection 1. Select the Search icon in the taskbar, type repair in the search box, and then select Fix problems with
icon in the notification your computer.
area
2. Follow the on-screen instructions.
Software troubleshooting
If you have software problems, refer to the following table for possible solutions.
To resolve general ● Turn the computer off completely, and then turn it on again.
software problems,
try these methods: ● Update the drivers. See “Updating device drivers” in this table.
● Restore your computer to a configuration that was in use before the software was installed. See "Microsoft
System Restore" in this table.
● Reinstall the software program or hardware driver. See “Software program and hardware driver reinstallation” in
this table.
● Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. This process
erases all the data files that you have created. See Backing up, restoring, and recovering on page 46.
Software troubleshooting 37
Table 8-8 Software symptoms and solutions (continued)
Stop startup applications (such as messaging software and multimedia applications) from loading.
1. Select the Search icon in the taskbar, type msconfig in the search box, and then select System Configuration.
NOTE: If you are prompted for an administrator password or confirmation, type the password or provide
confirmation.
3. Select the Startup tab, and then select Open Task Manager.
4. Select the startup items that you want to prevent from loading, and then select Apply.
NOTE: To enable a program to load at startup, restart the computer and reverse these steps.
1. Select the Search icon in the taskbar, type file explorer in the search box, and then select File Explorer.
NOTE: If you are prompted for an administrator password or confirmation, type the password or provide
confirmation.
5. From the Visual Effects tab, select Adjust for best performance, and then select OK.
Updating device Complete the following procedure to update a driver or to revert to an earlier version of the driver if the new one does
drivers not solve your problem.
1. Select the Search icon in the taskbar, type device manager in the search box, and then select Device
Manager.
2. Select the arrow to expand the list of the type of device you want to update or roll back (for example, DVD/CD-
ROM drives).
5. To update a driver, select Update Driver, and then follow the on-screen instructions.
– or –
To revert to an earlier version of a driver, select Roll Back Driver, and then follow the on-screen instructions.
Microsoft System If you have a problem that might be caused by software that you have installed on your computer, use System
Restore Restore to return the computer to a previous restore point. You can also set restore points manually.
IMPORTANT: Always use this System Restore procedure before you use the System Recovery procedure.
For more information and steps, see the Get Help app.
■ Select the Start button, select All apps and then select the Get Help app.
38 Chapter 8 Troubleshooting
Table 8-8 Software symptoms and solutions (continued)
Software program Before you uninstall a program, be sure that you have a way to reinstall it. Confirm that it is still available from the
and hardware driver original source (for example, discs or the internet).
reinstallation
NOTE: Some features might not be available on systems that are shipped without a version of Windows.
For information and steps to uninstall a program, see the Get Help app.
■ Select the Start button, select All apps and then select the Get Help app.
Software troubleshooting 39
9 Using HP PC Hardware Diagnostics
You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware
is running properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware
Diagnostics UEFI (Unified Extensible Firmware Interface), and (for select products only) Remote HP PC
Hardware Diagnostics UEFI, a firmware feature.
If HP PC Hardware Diagnostics Windows is not installed on your computer, you must download and
install it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware
Diagnostics Windows on page 41.
● Select Next to open the Event Automation Service (EAS) page, where you can log the case.
● Scan the QR code with your mobile device, which takes you to the EAS page, where you can log
the case.
● Select the box next to the 24-digit failure ID to copy your failure code and send it to support.
● Select the Search icon in the taskbar, type support in the search box, and then select the HP
Support Assistant app.
4. When the tool opens, select the type of diagnostic test that you want to run, and then follow the
on-screen instructions.
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start
menu:
3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the
on-screen instructions.
2. Select Download HP Diagnostics Windows, and then select the specific Windows diagnostics
version to download to your computer or a USB flash drive.
1. Select the Microsoft Store app on your desktop or select the Search icon in the taskbar, and then
type Microsoft Store in the search box.
NOTE: For some products, you might have to download the software to a USB flash drive by using the
product name or number.
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) 41
1. Go to http://www.hp.com/support.
2. Select Software and Drivers, select your type of product, and then enter the product name or
number in the search box that is displayed.
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select
the specific Windows diagnostics version to be downloaded to your computer or USB flash drive.
NOTE: For some products, you must use a Windows computer and a USB flash drive to download and
create the HP UEFI support environment because only .exe files are provided. For more information,
see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 43.
If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose
hardware issues.
● Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the
failure ID code that appears on the next screen. The HP Customer Support - Service Center
page appears with your failure ID and product number automatically filled in. Follow the on-screen
instructions.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 43.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test that you want to run, and then
follow the on-screen instructions.
1. From the Start menu, open the HP System Information Application or enter Fn+Esc.
2. In HP System Information screen, select Run System Diagnostics, select Yes to run the application,
and then select OK to restart.
NOTE: When the restart is complete, the computer will boot to HP PC Hardware Diagnostics UEFI
Application. Proceed with the troubleshooting tests.
NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only,
and you must use a Windows computer to download and create the HP UEFI support environment
because only .exe files are provided.
NOTE: For some products, you might have to download the software to a USB flash drive by using the
product name or number.
Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products only) 43
1. Go to http://www.hp.com/support.
2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specific
UEFI Diagnostics version for your computer.
NOTE: For some products, you might have to download the software by using the product name or
number.
1. Go to http://www.hp.com/support.
2. Select Software and Drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote
UEFI version for the product.
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
● Set a location for storing the test results. You can also set the user name and password that you use
for uploads.
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
4. Select Exit, then select Save Changes and Exit to save your settings.
You can use Windows tools or HP software to back up your information, create a restore point, reset
your computer, create recovery media, or restore your computer to its factory state. Performing these
standard procedures can return your computer to a working state faster.
IMPORTANT: If you are performing recovery procedures on a tablet, the tablet battery must be at
least 70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
IMPORTANT: Windows is the only option that allows you to back up your personal information.
Schedule regular backups to avoid information loss.
Using the HP Cloud Recovery Download Tool to create recovery media (select
products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB
flash drive.
For details:
■ Go to http://www.hp.com, search for HP Cloud Recovery, and then select the result that matches the
type of computer that you have.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
IMPORTANT: HP recommends that you follow the Restoring and recovery methods on page 47 to
restore your computer before you obtain and use the HP recovery discs. Using a recent backup can
return your machine to a working state sooner than using the HP recovery discs. After the system is
restored, reinstalling all the operating system software released since your initial purchase can be a
lengthy process.
HP recommends that you attempt to restore your system using the Restoring and recovery methods on
page 47.
When you use System Restore, it returns your computer to its state at the time you made the restore
point. Your personal files and documents should not be affected.
NOTE: The options Remove everything and then Fully clean the drive can take several hours to
complete and leave no information on your computer. It is the safest way to reset your computer
before you recycle it.
3. Recover using HP Recovery media. For more information, see Recovering using HP Recovery media
on page 47.
For more information about the first two methods, see the Get Help app:
■ Select the Start button, select All apps, select the Get Help app, and then enter the task you want to
perform.
NOTE: You must be connected to the internet to access the Get Help app.
For details, see Using the HP Cloud Recovery Download Tool to create recovery media (select products
only) on page 46.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
● For computers or tablets with keyboards attached, turn on or restart the computer or tablet,
quickly press esc, and then press f9 for boot options.
● For tablets without keyboards, turn on or restart the tablet, quickly press and hold the volume
up button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly press and hold the volume down button, and then select f9.
3. Select the optical drive or USB flash drive from which you want to boot, and then follow the
on-screen instructions.
Using HP Sure Recover, an administrator or user can restore the system and install:
To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the
on-screen instructions to find your product and locate your documentation.
To determine the exact electrical ratings of your computer, see the computer ratings label, located on
the outside of the computer.
Operating specifications 49
12 Electrostatic discharge
Electrostatic discharge is the release of static electricity when two objects come into contact—for
example, the shock you receive when you walk across the carpet and touch a metal door knob.
A discharge of static electricity from fingers or other electrostatic conductors may damage electronic
components.
IMPORTANT: To prevent damage to the computer, damage to a drive, or loss of information, observe
these precautions:
● If removal or installation instructions direct you to unplug the computer, first be sure that it is
properly grounded.
● Keep components in their electrostatic-safe containers until you are ready to install them.
● Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
● Before handling components, discharge static electricity by touching an unpainted metal surface.
HP's goal is to design, produce, and market products, services, and information that everyone
everywhere can use, either on a stand-alone basis or with appropriate third-party assistive technology
(AT) devices or applications.
HP and accessibility
Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is
reflected in everything HP does. HP strives to create an inclusive environment focused on connecting
people to the power of technology throughout the world.
For more information, see Finding the best assistive technology on page 52.
The HP commitment
HP is committed to providing products and services that are accessible for people with disabilities.
This commitment supports the company's diversity objectives and helps ensure that the benefits of
technology are available to all.
The HP accessibility goal is to design, produce, and market products and services that can be effectively
used by everyone, including people with disabilities, either on a standalone basis or with appropriate
assistive devices.
To achieve that goal, this Accessibility Policy establishes seven key objectives to guide HP actions. All
HP managers and employees are expected to support these objectives and their implementation in
accordance with their roles and responsibilities:
● Raise the level of awareness of accessibility issues within HP, and provide employees with the
training they need to design, produce, market, and deliver accessible products and services.
● Develop accessibility guidelines for products and services, and hold product development groups
accountable for implementing these guidelines where competitively, technically, and economically
feasible.
● Involve people with disabilities in the development of accessibility guidelines and in the design and
testing of products and services.
● Document accessibility features, and make information about HP products and services publicly
available in an accessible form.
● Support internal and external research and development that improves assistive technology
relevant to HP products and services.
Accessibility 51
● Support and contribute to industry standards and guidelines for accessibility.
As a founding member, HP joined to participate with other organizations to advance the field of
accessibility. This commitment supports HP’s accessibility goal of designing, producing, and marketing
products and services that people with disabilities can effectively use.
IAAP will make the profession strong by globally connecting individuals, students, and
organizations to learn from one another. If you are interested in learning more, go to
http://www.accessibilityassociation.org to join the online community, sign up for newsletters, and learn
about membership options.
Whether it’s large fonts that are easy on the eyes, voice recognition that lets you give your hands a rest,
or any other assistive technology to help with your specific situation—a variety of assistive technologies
make HP products easier to use. How do you choose?
You can choose from many AT products. Your AT assessment should allow you to evaluate several
products, answer your questions, and facilitate your selection of the best solution for your situation.
You will find that professionals qualified to do AT assessments come from many fields, including those
licensed or certified in physical therapy, occupational therapy, speech/language pathology, and other
areas of expertise. Others, while not certified or licensed, can also provide evaluation information.
You will want to ask about the individual's experience, expertise, and fees to determine if they are
appropriate for your needs.
● HP Aging & Accessibility: Go to http://www.hp.com, type Accessibility in the search box. Select
Office of Aging and Accessibility.
● HP Shopping, peripherals for HP products: Go to http://store.hp.com, select Shop, and then select
Monitors or Accessories.
52 Chapter 13 Accessibility
If you need additional support with the accessibility features on your HP product, see Contacting
support on page 55.
Additional links to external partners and suppliers that may provide additional assistance:
Standards
The US Access Board created Section 508 of the Federal Acquisition Regulation (FAR) standards to
address access to information and communication technology (ICT) for people with physical, sensory, or
cognitive disabilities.
The standards contain technical criteria specific to various types of technologies, as well as
performance-based requirements which focus on functional capabilities of covered products. Specific
criteria cover software applications and operating systems, web-based information and applications,
computers, telecommunications products, video and multimedia, and self-contained closed products.
WCAG advances accessibility across the full range of web content (text, images, audio, and video)
and web applications. WCAG can be precisely tested, is easy to understand and use, and allows web
developers flexibility for innovation. WCAG 2.0 has also been approved as ISO/IEC 40500:2012.
WCAG specifically addresses barriers to accessing the web experienced by people with visual, auditory,
physical, cognitive, and neurological disabilities, and by older web users with accessibility needs. WCAG
2.0 provides characteristics of accessible content:
● Perceivable (for instance, by addressing text alternatives for images, captions for audio, adaptability
of presentation, and color contrast)
● Operable (by addressing keyboard access, color contrast, timing of input, seizure avoidance, and
navigability)
● United States
● Canada
● Europe
● Australia
NOTE: This is not an exhaustive list. These organizations are provided for informational purposes
only. HP assumes no responsibility for information or contacts you encounter on the internet. Listing on
this page does not imply endorsement by HP.
Organizations
These organizations are a few of the many that provide information about disabilities and age-related
limitations.
● Lighthouse International
Educational institutions
Many educational institutions, including these examples, provide information about disabilities and
age-related limitations.
54 Chapter 13 Accessibility
Other disability resources
Many resources, including these examples, provide information about disabilities and age-related
limitations.
● EnableMart
● Microsoft Enable
HP links
These HP-specific links provide information that relates to disabilities and age-related limitations.
Contacting support
HP offers technical support and assistance with accessibility options for customers with disabilities.
● Customers who are deaf or hard of hearing who have questions about technical support or
accessibility of HP products:
– Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain
Time.
● Customers with other disabilities or age-related limitations who have questions about technical
support or accessibility of HP products:
– Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.
HP support can help you get the most from your computer. You will find what you need with tools located
on your computer and with information available on the web, by phone, or through your local retailer.
● Model number
● Product number
● Serial number
● Operating system
● Purchase date
The first four items on the list (model number, product number, serial number, and software build
number) can be viewed by using HP Support Information. Select the Search icon in the taskbar, type
support in the search box, and then select the HP Support Assistant app.
– or –
● Use the Get Help app for help with hardware and software questions. Select the Start button, select
All apps,and then select the Get Help app.
● Use HP Support Assistant. Select the Search icon in the taskbar, type support in the search box,
and then select the HP Support Assistant app.
– or –
HP Support Assistant provides useful troubleshooting and diagnostics information and includes:
Telephone assistance to get started is covered for 30 days from the time you purchase your computer.
After 30 days, there might be a charge, but the helpful support is still available.
● Many parts are considered consumer replaceable. This is the fastest method of repair, because
many times HP can send the part directly to your home or business in a few days. (This option might
not be available in all countries or regions.)
There are some limitations and exclusions to the warranty (as well as some important details), which are
described in the HP Worldwide Limited Warranty and Technical Support guide.
For instructions on setting up your computer, see the Setup Instructions or Quick Setup poster or
Getting to know your computer on page 5. If you have any problems setting up your system and turning
it on, immediately contact HP support using the procedures given earlier in this chapter. This must be
done first before attempting to upgrade your system.
By breaking the security seal on the back of the computer, you confirm that the computer was working
properly before you attempted to upgrade your system. After the security seal has been broken, your
computer is then, to the extent allowed by local law, covered under the terms and conditions listed in the
HP Worldwide Limited Warranty and Technical Support.
58 Index
N S USB port with HP Sleep and
Charge, identifying 6
navigating the screen 23 screen
USB port, identifying 6
navigating 23
USB SuperSpeed Plus port,
O Section 508 accessibility
identifying 7
standards 53
operating specifications 49 USB SuperSpeed port,
security features 31
operating system controls 9 identifying 7
shipping the computer 29
USB Type-C port, connecting 16,
P shutdown 8
17, 21
software
ports USB Type-C port, identifying 7
Disk Cleanup 25
HDMI 18, 20 USB Type-C SuperSpeed Plus port,
Disk Defragmenter 25
USB 6 identifying 7
sound
USB port with HP Sleep and USB Type-C SuperSpeed port
See audio
Charge 6 connector, identifying 8
sound settings, using 15
USB SuperSpeed 7 USB Type-C SuperSpeed port,
speakers
USB SuperSpeed Plus 7 identifying 7
connecting 14
USB Type-C 7, 21 USB Type-C Thunderbolt port with
standards and legislation,
USB Type-C SuperSpeed 7, 8 HP Sleep and Charge,
accessibility 53
USB Type-C SuperSpeed identifying 7
SuperSpeed port and DisplayPort
Plus 7 using the keyboard and
connector
USB Type-C SuperSpeed port mouse 23
connecting USB Type-C 16
and DisplayPort using touch gestures 23
support 56
connector 16 system restore 47
USB Type-C Thunderbolt 17 V
system restore point, creating 46
USB Type-C Thunderbolt port VGA port
with HP Sleep and T connecting 17
Charge 7 video
Thunderbolt port with HP Sleep
VGA 17 DisplayPort device 16
and Charge, identifying USB
ports, identifying 6 Dual-Mode DisplayPort
Type-C 7
public WLAN connection 9 connector 20
Thunderbolt, connecting USB Type-
HDMI port 18
R C 17
Thunderbolt port device 17
transfer data 21
recovery 46, 47 USB Type-C 21
traveling with the computer 29
discs 47 VGA port 17
troubleshooting
media 47 wireless displays 21
computer does not start 33
USB flash drive 47 video, using 15
display (monitor) 34
recovery media 46 internet access 36
creating using HP Cloud W
keyboard and mouse
Recovery Download (wireless) 35 Windows
Tool 46 keyboard and mouse (with backup 46
creating using Windows cable) 35 recovery media 46
tools 46 power 34 system restore point 46
Remote HP PC Hardware software 37 Windows Hello 14
Diagnostics UEFI settings speakers and sound 36 using 31
customizing 44 turning off the computer 8 Windows tools, using 46
using 44 wired network (LAN) 12
resources, accessibility 54 U wireless button 9
restoring 46 wireless controls
unresponsive system 8
restoring and recovery button 9
updating drivers 26
methods 47 operating system 9
updating programs 26
wireless light 9
updating programs and
wireless network (WLAN)
drivers 26
connecting 9
Index 59
corporate WLAN
connection 9
functional range 9
public WLAN connection 9
WWAN device 10, 11
60 Index
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