pdf_6902679_en-US-1

User Guide
SUMMARY
This guide provides information about components, network connection, power management, security, backing
up, and more.
Legal information
© Copyright 2023 HP Development Product notice Software terms
Company, L.P.
This user guide describes features that are By installing, copying, downloading, or
Bluetooth is a trademark owned by its common to most models. Some features otherwise using any software product
proprietor and used by HP Inc. under license. might not be available on your computer. preinstalled on this computer, you agree
The terms HDMI, HDMI High-Definition to be bound by the terms of the HP End
Multimedia Interface, and the HDMI Logo Not all features are available in all User License Agreement (EULA). If you
are trademarks or registered trademarks editions or versions of Windows. Systems do not accept these license terms, your
of HDMI Licensing Administrator, Inc. may require upgraded and/or separately sole remedy is to return the entire unused
Intel, Celeron, Pentium, and Thunderbolt purchased hardware, drivers, software product (hardware and software) within 14
are trademarks of Intel Corporation or BIOS update to take full advantage days for a full refund subject to the refund
or its subsidiaries in the U.S. and/or of Windows functionality. Windows is policy of your seller.
other countries. Windows is a registered automatically updated, which is always
trademark of Microsoft Corporation in enabled. High-speed internet and Microsoft For any further information or to request
the United States and/or other countries. account required. ISP fees may apply and a full refund of the price of the computer,
NVIDIA and the NVIDIA logo are trademarks additional requirements may apply over time please contact your seller.
and/or registered trademarks of NVIDIA for updates. See http://www.windows.com.
Corporation in the U.S. and other countries. If your product ships with Windows in S
USB Type-C® and USB-C® are registered Mode: Windows in S Mode works exclusively
trademarks of USB Implementers Forum. with apps from the Microsoft Store within
DisplayPort™ and the DisplayPort™ logo are Windows. Certain default settings, features,
trademarks owned by the Video Electronics and apps cannot be changed. Some
Standards Association (VESA®) in the United accessories and apps that are compatible
with Windows may not work (including some
States and other countries. Miracast® is a
antivirus, PDF writers, driver utilities, and
registered trademark of Wi-Fi Alliance.
accessibility apps), and performance may
The information contained herein is subject vary, even if you switch out of S Mode. If you
to change without notice. The only switch to Windows, you cannot switch back
warranties for HP products and services are to S Mode. Learn more at Windows.com/
set forth in the express warranty statements SmodeFAQ.
accompanying such products and services.
To access the latest user guides, go to
Nothing herein should be construed as
http://www.hp.com/support, and follow the
constituting an additional warranty. HP shall
instructions to find your product. Then select
not be liable for technical or editorial errors
Manuals.
or omissions contained herein.
First Edition: March 2023
Document Part Number: N34076-001

Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a
hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come
into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The
computer and the AC adapter comply with the user-accessible surface temperature limits defined by
applicable safety standards.
iii
Processor configuration setting (select products only)
Important information about processor configurations.
IMPORTANT: Select computer products are configured with an Intel® Pentium® N35xx/N37xx series or
a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your
computer is configured as described, do not change the processor configuration setting in
msconfig.exe from 4 or 2 processors to 1 processor. If you do so, your computer will not restart. You will
have to perform a factory reset to restore the original settings.
iv Processor configuration setting (select products only)

About this guide
This guide provides basic information for using and upgrading this product.
WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death.
CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate
injury.
IMPORTANT: Indicates information considered important but not hazard-related (for example,
messages related to property damage). Warns the user that failure to follow a procedure exactly as
described could result in loss of data or in damage to hardware or software. Also contains essential
information to explain a concept or to complete a task.
NOTE: Contains additional information to emphasize or supplement important points of the main text.
TIP: Provides helpful hints for completing a task.
v
Table of contents
1 Getting started ....................................................................................................................................................................................................................................... 1

Finding information....................................................................................................................................................................................................................... 1
2 Components........................................................................................................................................................................................................................................... 3
Locating hardware ....................................................................................................................................................................................................................... 3
Locating software......................................................................................................................................................................................................................... 3
Right........................................................................................................................................................................................................................................................ 3
Left........................................................................................................................................................................................................................................................... 4
Display .................................................................................................................................................................................................................................................. 5
Low blue light mode (select products only)..................................................................................................................................................... 5
Keyboard area..................................................................................................................................................................................................................................7
Touchpad ..................................................................................................................................................................................................................................7
Touchpad settings ..................................................................................................................................................................................................7
Adjusting touchpad settings................................................................................................................................................................7
Turning on the touchpad .........................................................................................................................................................................7
Touchpad components .......................................................................................................................................................................................7
Lights .......................................................................................................................................................................................................................................... 8
Button and fingerprint reader .................................................................................................................................................................................. 9
Special keys.........................................................................................................................................................................................................................10
Action keys ........................................................................................................................................................................................................................... 12
Hot keys .................................................................................................................................................................................................................................. 13
Bottom ................................................................................................................................................................................................................................................ 14
Rear ...................................................................................................................................................................................................................................................... 14
Labels .................................................................................................................................................................................................................................................. 15
Using a SIM card (select products only).....................................................................................................................................................................16
Determining the correct SIM card size for your computer ...............................................................................................................16
Inserting a nano SIM card ..........................................................................................................................................................................................17
3 Network connections.....................................................................................................................................................................................................................18
Connecting to a wireless network..................................................................................................................................................................................18
Using the wireless controls ......................................................................................................................................................................................18
Wireless button .....................................................................................................................................................................................................18
Operating system controls............................................................................................................................................................................18
Connecting to a WLAN ................................................................................................................................................................................................19
Using HP Mobile Broadband (select products only)...............................................................................................................................19
Locating mobile operator settings ..........................................................................................................................................................19
Connecting with HP Mobile Broadband.............................................................................................................................................. 20
Using eSIM (select products only)...................................................................................................................................................................... 20
Using GPS (select products only)........................................................................................................................................................................ 20
Using Bluetooth wireless devices (select products only)................................................................................................................... 21
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Connecting Bluetooth devices................................................................................................................................................................... 21
Using NFC to share information (select products only) ........................................................................................................... 21
Connecting to a wired network........................................................................................................................................................................................ 22
Connecting to a local area network (LAN) (select products only)............................................................................................... 22
Using HP LAN-Wireless Protection (select products only)................................................................................................................ 22
Using HP MAC Address Pass Through (select products only).................................................................................................................. 23
4 Navigating the screen.................................................................................................................................................................................................................. 25

Using touchpad and touch screen gestures ......................................................................................................................................................... 25
Tap.............................................................................................................................................................................................................................................. 25
Two-finger pinch zoom................................................................................................................................................................................................ 25
Two-finger slide (touchpad and precision touchpad)........................................................................................................................... 26
Two-finger tap (touchpad and precision touchpad) .............................................................................................................................. 26
Three-finger tap (touchpad and precision touchpad).......................................................................................................................... 26
Four-finger tap (touchpad and precision touchpad) ..............................................................................................................................27
Three-finger swipe (touchpad and precision touchpad).....................................................................................................................27
Four-finger swipe (precision touchpad)...........................................................................................................................................................27
One-finger slide (touch screen)............................................................................................................................................................................ 28
Using an optional keyboard or mouse........................................................................................................................................................................ 28
Using an on-screen keyboard (select products only) ...................................................................................................................................... 28
5 Entertainment features............................................................................................................................................................................................................... 29
Using a camera (select products only)....................................................................................................................................................................... 29
Using audio..................................................................................................................................................................................................................................... 29
Connecting speakers .................................................................................................................................................................................................. 29
Connecting headphones .......................................................................................................................................................................................... 29
Connecting headsets .................................................................................................................................................................................................30
Using sound settings ...................................................................................................................................................................................................30
Viewing or changing sound settings.....................................................................................................................................................30
Using the control panel to view and control audio settings .................................................................................................30
Using video .....................................................................................................................................................................................................................................30
Connecting a Thunderbolt device using a USB Type-C cable ........................................................................................................ 31
Connecting video devices using an HDMI cable..................................................................................................................................... 32
Connecting a high-definition TV or monitor using HDMI ........................................................................................................ 32
Setting up HDMI audio..................................................................................................................................................................................... 32
Turning on HDMI audio ......................................................................................................................................................................... 33
Turning off HDMI audio......................................................................................................................................................................... 33
Discovering and connecting wired displays using MultiStream Transport ......................................................................... 33
Connecting displays to computers with NVIDIA graphics (with an optional hub)................................................ 33
Connecting displays to computers with Intel graphics (with an optional hub)....................................................... 34
Connecting displays to computers with Intel graphics (with a built-in hub).............................................................. 34
Discovering and connecting to Miracast-compatible wireless displays (select products only).......................... 34
Discovering and connecting to Intel WiDi certified displays (select Intel products only) ......................................... 35
Connecting to Intel WiDi certified displays ...................................................................................................................................... 35
Opening Intel WiDi............................................................................................................................................................................................... 35
Using data transfer................................................................................................................................................................................................................... 35
Connecting devices to a USB Type-C port (select products only).............................................................................................. 35
vii
6 Managing power................................................................................................................................................................................................................................37
Using Sleep and Hibernation ............................................................................................................................................................................................37
Initiating and exiting Sleep........................................................................................................................................................................................37
Initiating and exiting Hibernation (select products only) ...................................................................................................................38
Shutting down (turning off) the computer ...............................................................................................................................................................38
Using the Power icon .............................................................................................................................................................................................................. 39
Running on battery power ................................................................................................................................................................................................... 39
Using HP Fast Charge (select products only) ............................................................................................................................................ 39
Displaying battery charge........................................................................................................................................................................................40
Finding battery information in HP Support Assistant (select products only).....................................................................40
Conserving battery power.......................................................................................................................................................................................40
Identifying low battery levels .................................................................................................................................................................................40
Resolving a low battery level................................................................................................................................................................................... 41
Resolving a low battery level when external power is available......................................................................................... 41
Resolving a low battery level when no power source is available .................................................................................... 41
Resolving a low battery level when the computer cannot exit Hibernation .............................................................. 41
Factory-sealed battery................................................................................................................................................................................................ 41
Running on external power ................................................................................................................................................................................................. 42
7 Security ................................................................................................................................................................................................................................................... 43
Protecting the computer ...................................................................................................................................................................................................... 43
Using passwords........................................................................................................................................................................................................................ 44
Setting passwords in Windows ............................................................................................................................................................................ 44
Setting passwords in Computer Setup.......................................................................................................................................................... 45
Managing a BIOS administrator password ................................................................................................................................................. 45
Setting a new BIOS administrator password.................................................................................................................................. 45
Changing a BIOS administrator password.......................................................................................................................................46
Deleting a BIOS administrator password..........................................................................................................................................46
Entering a BIOS administrator password...........................................................................................................................................47
Using DriveLock Security Options ......................................................................................................................................................................47
Selecting Automatic DriveLock (select products only) ............................................................................................................47
Enabling Automatic DriveLock ........................................................................................................................................................47
Disabling Automatic DriveLock......................................................................................................................................................48
Entering an Automatic DriveLock password........................................................................................................................48
Selecting manual DriveLock........................................................................................................................................................................ 49
Setting a DriveLock master password ..................................................................................................................................... 49
Enabling DriveLock and setting a DriveLock user password..............................................................................................50
Disabling DriveLock...........................................................................................................................................................................................50
Entering a DriveLock password ................................................................................................................................................................. 51
Changing a DriveLock password ............................................................................................................................................................. 51
Windows Hello (select products only)......................................................................................................................................................................... 52
Using antivirus software....................................................................................................................................................................................................... 52
Using firewall software .......................................................................................................................................................................................................... 52
Installing software updates................................................................................................................................................................................................ 53
Using HP Client Security (select products only).................................................................................................................................................. 53
viii
Using HP TechPulse (select products only)............................................................................................................................................................. 53
Using an optional security cable (select products only) ............................................................................................................................... 53
Using a fingerprint reader (select products only) .............................................................................................................................................. 54
8 Maintenance ....................................................................................................................................................................................................................................... 55
Improving performance ........................................................................................................................................................................................................ 55
Using Disk Defragmenter ......................................................................................................................................................................................... 55
Using Disk Cleanup ....................................................................................................................................................................................................... 55
Using HP 3D DriveGuard (select products only) ...................................................................................................................................... 55
Identifying HP 3D DriveGuard status....................................................................................................................................................56
Updating programs and drivers ......................................................................................................................................................................................56
Cleaning your computer.......................................................................................................................................................................................................56
Enabling HP Easy Clean (select products only) ........................................................................................................................................56
Removing dirt and debris from your computer..........................................................................................................................................57
Cleaning your computer with a disinfectant................................................................................................................................................57
Caring for wood veneer (select products only) ........................................................................................................................................58
Traveling with or shipping your computer................................................................................................................................................................ 59
9 Backing up, restoring, and recovering..............................................................................................................................................................................60

Backing up information and creating recovery media...................................................................................................................................60
Using Windows tools for backing up.................................................................................................................................................................60
Using the HP Cloud Recovery Download Tool to create recovery media (select products only).........................60
Restoring and recovering your system......................................................................................................................................................................60
Creating a system restore ....................................................................................................................................................................................... 61
Restoring and recovery methods ........................................................................................................................................................................ 61
Recovering using HP Recovery media............................................................................................................................................................. 61
Changing the computer boot order .................................................................................................................................................................. 62
Using HP Sure Recover (select products only).......................................................................................................................................... 62
10 Computer Setup (BIOS), TPM, and HP Sure Start ..................................................................................................................................................63

Using Computer Setup ..........................................................................................................................................................................................................63
Navigating and selecting in Computer Setup ..........................................................................................................................................63
Restoring factory settings in Computer Setup.........................................................................................................................................63
Updating the BIOS .........................................................................................................................................................................................................64
Determining the BIOS version ...................................................................................................................................................................64
Preparing for a BIOS update.......................................................................................................................................................................64
Downloading a BIOS update............................................................................................................................................................65
Installing a BIOS update......................................................................................................................................................................65
Changing the boot order using the f9 prompt ..........................................................................................................................................65
TPM BIOS settings (select products only) ..............................................................................................................................................................66
Using HP Sure Start (select products only).............................................................................................................................................................66
11 Using HP PC Hardware Diagnostics ..................................................................................................................................................................................67

Using HP PC Hardware Diagnostics Windows (select products only).................................................................................................67
Using an HP PC Hardware Diagnostics Windows hardware failure ID code........................................................................67
Accessing HP PC Hardware Diagnostics Windows...............................................................................................................................67
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant..................................................67
ix
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)............68
Downloading HP PC Hardware Diagnostics Windows........................................................................................................................68
Downloading the latest HP PC Hardware Diagnostics Windows version from HP.............................................68
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store.......................................68
Downloading HP Hardware Diagnostics Windows by product name or number (select products
only) ...............................................................................................................................................................................................................................68
Installing HP PC Hardware Diagnostics Windows..................................................................................................................................69
Using HP PC Hardware Diagnostics UEFI ................................................................................................................................................................69
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code..................................................................................69
Starting HP PC Hardware Diagnostics UEFI ...............................................................................................................................................69
Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products
only)............................................................................................................................................................................................................................................70
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive....................................................................................70
Downloading the latest HP PC Hardware Diagnostics UEFI version..............................................................................70
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products
only) ................................................................................................................................................................................................................................70
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only).....................................................................71
Downloading Remote HP PC Hardware Diagnostics UEFI .................................................................................................................71
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version...........................................................71
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number..................................71
Customizing Remote HP PC Hardware Diagnostics UEFI settings..............................................................................................71
12 Specifications ...................................................................................................................................................................................................................................73
Input power......................................................................................................................................................................................................................................73
Operating environment ..........................................................................................................................................................................................................74
13 Electrostatic discharge..............................................................................................................................................................................................................76
14 Accessibility .......................................................................................................................................................................................................................................77
HP and accessibility..................................................................................................................................................................................................................77
Finding the technology tools you need............................................................................................................................................................77
The HP commitment......................................................................................................................................................................................................77
International Association of Accessibility Professionals (IAAP)...................................................................................................78
Finding the best assistive technology..............................................................................................................................................................78
Assessing your needs ......................................................................................................................................................................................78
Accessibility for HP products......................................................................................................................................................................78
Standards and legislation ................................................................................................................................................................................................... 79
Standards............................................................................................................................................................................................................................. 79
Mandate 376 – EN 301 549 ............................................................................................................................................................................ 79
Web Content Accessibility Guidelines (WCAG)............................................................................................................................. 79
Legislation and regulations.....................................................................................................................................................................................80
Useful accessibility resources and links ..................................................................................................................................................................80
Organizations....................................................................................................................................................................................................................80
Educational institutions .............................................................................................................................................................................................80
Other disability resources ........................................................................................................................................................................................81
HP links ....................................................................................................................................................................................................................................81
Contacting support...................................................................................................................................................................................................................81
x
Index................................................................................................................................................................................................................................................................ 82
xi
1 Getting started
This computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to
learn about best practices after you set up your computer and where to find additional HP resources.
After you set up and register the computer, HP recommends the following steps to get the most out of
your smart investment:
TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press
the Windows key on your keyboard. Pressing the Windows key again returns you to the previous screen.
● Connect to the internet—Set up your wired or wireless network so that you can connect to the
internet. For more information, see Network connections on page 18.
● Update your antivirus software—Protect your computer from damage caused by viruses. The
software is preinstalled on the computer. For more information, see Using antivirus software on
page 52.
● Get to know your computer—Learn about your computer features. See Components on page 3
and Navigating the screen on page 25 for additional information.
● Find installed software—Access a list of the software preinstalled on the computer:
Select the Start button, and then select All apps.
‒ or –
Right-click the Start button, and then select Apps and Features.
● Back up your hard drive—Create recovery discs or a recovery USB flash drive to back up your hard
drive. See Backing up, restoring, and recovering on page 60.
● Access HP Support Assistant app—For quick online support, open the HP Support Assistant
app (select products only). HP Support Assistant optimizes computer performance and resolves
problems using the latest software updates, diagnostic tools, and guided assistance. Select the
Search icon in the taskbar, type support in the search box, and then select HP Support Assistant.
Finding information
To locate resources that provide product details, how-to information, and more, use this table.
Table 1-1 Additional information
Resource Contents
Setup Instructions ● Overview of computer setup and features
Getting started 1
Table 1-1 Additional information (continued)
Resource Contents
HP support ● Online chat with an HP technician
For HP support, go to https://www.hp.com/support, and ● Support telephone numbers

follow the instructions to find your product.
● Replacement parts videos (select products only)
‒ or –
● Maintenance and service guides
Select the Search icon in the taskbar, type support in
the search box, and then select HP Support Assistant. ● HP service center locations
‒ or –
Select the question mark icon (select products only) in

the taskbar.
Safety & Comfort Guide ● Proper workstation setup
● Guidelines for posture and work habits that increase your

To access this guide: comfort and decrease your risk of injury
■ Select the Search icon in the taskbar, type HP ● Electrical and mechanical safety information
Documentation in the search box, and then
select HP Documentation.
‒ or –
■ Go to http://www.hp.com/ergo.
IMPORTANT: You must be connected to the

internet to access the latest version of the user
guide.
Regulatory, Safety, and Environmental Notices ● Important regulatory notices, including information about
Restrictions of Hazardous Substances (RoHS) and proper
battery disposal, if needed.
To access this document:
■ Select the Search icon in the taskbar, type HP

Limited Warranty* ● Specific warranty information about this computer
To access this document:

‒ or –
■ Go to http://www.hp.com/go/orderdocuments.
IMPORTANT: You must be connected to the

internet to access the latest version of the user
guide.
*You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the
box. In some countries or regions, HP might provide a printed warranty in the box. For countries or regions where the warranty is
not provided in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in
Asia Pacific, you can write to HP at POD, PO Box 161, Kitchener Road Post Office, Singapore 912006. Include your product name,
and your name, phone number, and postal address.
2 Chapter 1 Getting started

2 Components
Your computer features top-rated components. This chapter provides details about your components,
where they are located, and how they work.
Locating hardware
Use these instructions to find out what hardware is installed on your computer.
■ Select the Search icon in the taskbar, type device manager in the search box, and then select the
Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press
fn+esc (select products only).
Locating software
Use these instructions to find out what software is installed on your computer:
■ Right-click the Start button, and then select Apps and Features.
Right
Use the illustration and table to identify the components on the right side of the computer.
Table 2-1 Right-side components and their descriptions
Component Description
(1) Magnetic pen attachment area (select Holds an optional pen.

products only)
(2) SIM card slot (select products only) Supports a wireless subscriber identity module (SIM) card.
(3) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent,

but it might not prevent the computer from being mishandled
or stolen.
Components 3
Table 2-1 Right-side components and their descriptions (continued)
(4) USB SuperSpeed port Connects a USB device, provides high-speed data transfer,
and (for select products) charges small devices (such as a
smartphone) when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-A charging cable or cable

adapter (purchased separately) when charging a small
external device.
(5) Audio-out (headphone)/Audio-in Connects optional powered stereo speakers, headphones,

(microphone) combo jack earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does
not support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices.
To access this guide:

Documentation in the search box, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
Left
Use the illustration and table to identify the components on the left side of the computer.
Table 2-2 Left-side components and their descriptions
(1) HDMI® port Connects an optional video or audio device, such as a

high-definition television, any compatible digital or audio
component, or a high-speed High Definition Multimedia
Interface® (HDMI) device.
(2) USB SuperSpeed port with HP Sleep and Connects a USB device, provides high-speed data transfer,
Charge and charges small devices (such as a smartphone), even
when the computer is off.
NOTE: Use a standard USB Type-A charging cable or cable

external device.
4 Chapter 2 Components
Table 2-2 Left-side components and their descriptions (continued)
(3) USB Type-C® power connector and Connect an AC adapter that has a USB Type-C connector,
Thunderbolt™ ports with HP Sleep and supplying power to the computer and, if needed, charging the
Charge and DisplayPort™ output (2) computer battery.
– and –
Connect USB devices, provide high-speed data transfer, and

charge small devices (such as a smartphone), even when the
computer is off.
NOTE: Use a standard USB Type-C charging cable or cable

external device.
– and –
Connect display devices that have a USB Type-C connector,

providing DisplayPort output.
NOTE: Your computer might also support a Thunderbolt

docking station.
(4) Battery light When AC power is connected:
● White: The battery charge is greater than 90 percent.
● Amber: The battery charge is from 0 to 90 percent.
● Off: The battery is not charging.
When AC power is disconnected (battery not charging):
● Blinking amber: The battery has reached a low battery

level. When the battery has reached a critical battery
level, the battery light begins blinking rapidly.
● Off: The battery is not charging.
(5) Smart card reader (select products only) Supports optional smart cards.
Display
Use the illustration and table to identify the display components.
Low blue light mode (select products only)

Your computer display is shipped from the factory in low blue light mode for improved eye comfort and
safety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer
at night or for reading.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety &
Comfort Guide also provides important electrical and mechanical safety information. The Safety &
Comfort Guide is available on the web at http://www.hp.com/ergo.
NOTE: Refer to the illustration that most closely matches your computer.
Display 5
Table 2-3 Display components and their descriptions
(1) Ambient light and color sensor Adjusts the brightness of the display, depending on the ambient
light, and manages and controls the color temperature. Color
temperature enables you to measure and adjust the warmth or
coolness of the light source.
(2) Internal microphones (2) (select products only) Record sound.
(3) Camera lights (2) (select products only) On: One or more cameras are in use.
(4) Cameras (2) (select products only) Allow you to video chat, record video, and record still images. To
use your camera, see Using a camera (select products only) on
page 29. Some cameras also allow a facial recognition logon to
Windows, instead of a password logon. For more information, see
Windows Hello (select products only) on page 52.
NOTE: Camera functions vary depending on the camera

hardware and software installed on your product.
(5) Camera privacy cover (select products only) By default, the camera lens is uncovered, but you can slide the
camera privacy cover to block the camera's view. To use the
camera, slide the camera privacy cover in the opposite direction
to reveal the lens.
NOTE: If you have both front-facing and rear-facing cameras,

when one camera lens is revealed and ready to use, the other is
concealed.
(6) WWAN antennas* (4) (select products only) Send and receive wireless signals to communicate with wireless
wide area networks (WWANs).
(7) WLAN antennas* (2) (select products only) Send and receive wireless signals to communicate with wireless
local area networks (WLANs).
Table 2-3 Display components and their descriptions (continued)
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your
country or region.
■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation.
Keyboard area
Keyboards can vary by language.
NOTE: The keyboard, including the function keys and power key (select products only), is disabled in
stand, tent, and tablet modes. To enable the keyboard, including the power key, change to the clamshell
mode.
Touchpad
The touchpad settings and components are described here.
Touchpad settings
You learn how to adjust the touchpad settings and components here.
Adjusting touchpad settings

Use these steps to adjust touchpad settings and gestures.
1. Select the Search icon in the taskbar, type touchpad settings in the search box, and then
press enter.
2. Choose a setting.
Turning on the touchpad

Follow these steps to turn on the touchpad.
1. Select the Search icon in the taskbar, type touchpad settings in the search box, and then
press enter.
2. Using an external mouse, click the Touchpad button.
If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the
touchpad button. Then press the spacebar to select the button.
Touchpad components
Use the illustration and table to identify the touchpad components.
Keyboard area 7
Table 2-4 Touchpad components and their descriptions
(1) Touchpad zone Reads your finger gestures to move the pointer or activate
items on the screen.
NOTE: For more information, see Using touchpad and touch

screen gestures on page 25.
(2) Left touchpad button Functions like the left button on an external mouse.
(3) Near Field Communications (NFC) tapping Allows you to wirelessly share information when you tap it
area and antenna (select products only) with an NFC-enabled device.
(4) Right touchpad button Functions like the right button on an external mouse.
Lights
Use the illustration and table to identify the lights on the computer.
Table 2-5 Lights and their descriptions
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Privacy key light (select products only) On: Privacy screen is on, which helps prevent side-angle
viewing.
(3) Mute light ● On: Computer sound is off.
● Off: Computer sound is on.
(4) Microphone mute light ● On: Microphone is off.
● Off: Microphone is on.
(5) Power light ● On: The computer is on.
● Blinking (select products only): The computer is in

the Sleep state, a power-saving state. The computer
shuts off power to the display and other unnecessary
components.
● Off: Depending on your computer model, the computer

is off, in Hibernation, or in Sleep. Hibernation is the
power-saving state that uses the least amount of power.
(6) Fn lock light On: The fn key is locked. For more information, see Hot keys on
page 13.
(7) Num lk light (select products only) On: Num lk is on.
Button and fingerprint reader

Fingerprint readers can be located on the touchpad, on a side panel of the computer, or on the top cover
below the keyboard.
IMPORTANT: To verify that your computer supports fingerprint reader sign-in, select the Search icon
in the taskbar, type Sign-in options in the search box, and then select the Sign-on options app. If
Fingerprint recognition is not listed as an option, then your notebook does not include a fingerprint
reader.
Button and fingerprint reader 9

Table 2-6 Button and fingerprint reader and their descriptions
(1) Power button ● When the computer is off, press the button briefly to turn
on the computer.
● When the computer is on, press the button briefly to

initiate Sleep.
● When the computer is in the Sleep state, press the

button briefly to exit Sleep (select products only).
● When the computer is in Hibernation, press the button

briefly to exit Hibernation.
IMPORTANT: Pressing and holding down the power button

results in the loss of unsaved information.
If the computer has stopped responding and shutdown

procedures are ineffective, press and hold the power button
for at least 4 seconds to turn off the computer.
To learn more about your power settings, use the Power icon.
● Right-click the Power icon , and then select Power
and sleep settings.
(2) Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password
logon.
■ Touch your finger to the fingerprint reader. See Windows

Hello (select products only) on page 52 for details.
IMPORTANT: To prevent fingerprint logon issues, make

sure when you register your fingerprint that all sides of
your finger are registered by the fingerprint reader.
Special keys
Use the illustration and table to identify the special keys.
Table 2-7 Special keys and their descriptions
(1) Action keys Execute frequently used system functions.
See Action keys on page 12.
(2) esc key Displays system information when pressed in combination

with the fn key.
(3) fn key Executes frequently used system functions when pressed in

combination with another key. Such key combinations are
called hot keys.
See Hot keys on page 13.
(4) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again closes the Start

menu.
(5) Power button ● When the computer is off, press the button briefly to
turn on the computer.
● When the computer is on, press the button briefly to

initiate Sleep.
● When the computer is in the Sleep state, press the

button briefly to exit Sleep (select products only).
● When the computer is in Hibernation, press the button

briefly to exit Hibernation.
IMPORTANT: Pressing and holding down the power button

results in the loss of unsaved information.
If the computer has stopped responding and shutdown

procedures are ineffective, press and hold the power button
for at least 4 seconds to turn off the computer.
To learn more about your power settings, use the Power icon.
● Right-click the Power icon , and then select Power
and sleep settings.
Special keys 11
Table 2-7 Special keys and their descriptions (continued)
(6) num lk key (select products only) Alternates between the navigational and numeric functions
on the integrated numeric keypad.
(7) Integrated numeric keypad (select products A separate keypad to the right of the alphabet keyboard.
only) When you press num lk, you can use the integrated keypad
like an external numeric keypad.
NOTE: If the keypad function is active when the computer is

turned off, that function is reinstated when the computer is
turned back on.
Action keys
Action keys perform specific functions and vary by computer. To determine which keys are on your
computer, look at the icons on your keyboard and match them to the descriptions in this table.
■ To use an action key, press and hold the key.
NOTE: On some products, you must press the fn key in combination with the action key.
Table 2-8 Action keys and their descriptions
Icon Description
Switches the screen image among display devices connected to the system. For example, if a monitor
is connected to the computer, repeatedly pressing the key alternates the screen image from computer
display to monitor display to simultaneous display on both the computer and the monitor.
On select products, helps prevent side-angle viewing from onlookers. If needed, decrease or increase
brightness for well-lit or darker environments. Press the key again to turn off the privacy screen.
NOTE: This feature is available only on select products. If the feature is not available on your computer,
a message is displayed when you press this key.
NOTE: To quickly turn on the highest privacy setting, press fn+p.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Mutes or restores speaker sound.
Table 2-8 Action keys and their descriptions (continued)
Icon Description
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Mutes the microphone.
Turns the keyboard backlight off or on. On select products, you can adjust the brightness of the
keyboard backlight. Press the key repeatedly to adjust the brightness from high (when you first start up
the computer), to low, to off. After you adjust the keyboard backlight setting, the backlight reverts to your
previous setting each time you turn on the computer. The keyboard backlight turns off after 30 seconds
of inactivity. To turn the keyboard backlight back on, press any key or tap the touchpad (select products
only). To conserve battery power, turn off this feature.
Turns the insert function on or off.
Turns the wireless feature on or off.
NOTE: A wireless network must be set up before a wireless connection is possible.
Executes frequently used tasks. Some tasks might not be available on all products.
● Opens an application, file, or website
● Enters frequently used text into a permanent clipboard
● Ability to change system profiles
● Ability to change system properties
● Executes user-defined key sequences
NOTE: The action key feature is enabled at the factory. On select products only, you can disable this
feature by pressing and holding the fn key and the left shift key. The fn lock light turns on. After you
have disabled the action key feature, you can still perform each function by pressing the fn key in
combination with the appropriate action key.
Hot keys
A hot key is the combination of the fn key and another key. Use the table to identify the hot keys.
To use a hot key:
■ Press the fn key, and then press one of the keys listed in the following table.
Table 2-9 Hot keys and their descriptions
Key Description
C Turns on scroll lock.
R Breaks the operation.
Hot keys 13
Table 2-9 Hot keys and their descriptions (continued)
Key Description
S Sends a programing query.
Bottom
Use the illustration and table to identify the bottom components.
Table 2-10 Bottom components and their descriptions
(1) Speakers (2) Produce sound.
(2) Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to

cool internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.
Rear
Use the illustration and table to identify the rear component.
Table 2-11 Rear component and its descriptions
Vent (select products only) Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
Labels
The labels affixed to the computer provide information you might need when you troubleshoot system
problems or travel internationally with the computer. Labels might be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of
a tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support,
you might be asked for the serial number, the product number, or the model number. Locate this
information before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Table 2-12 Service label components
Component
(1) Serial number
(2) Product ID
(3) HP product name
Labels 15
Component
(1) HP product name
(2) Product ID
(3) Serial number
(4) Warranty period
Component
(1) HP product name
(2) Warranty period
(3) Product ID
(4) Serial number
● Regulatory labels—Provide regulatory information about the computer.
● Wireless certification labels—Provide information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Using a SIM card (select products only)

Use these instructions to insert a SIM card.
IMPORTANT: You can damage the SIM card if you insert the wrong size card or insert it or the SIM
card tray in the wrong direction. The card might also become stuck in the slot. Do not use SIM card
adapters. To prevent damage to the SIM card or connectors, use minimal force when inserting or
removing a SIM card.
Determining the correct SIM card size for your computer

Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your
computer.
1. Go to http://www.hp.com/support, and then search for your computer by product name or number.
2. Select Product Information.
3. Refer to the listed options to determine which card to purchase.
Inserting a nano SIM card
To insert a nano SIM card, follow these steps.
1. Turn off the computer by using the Shut down command.
2. Position the computer display-side up on a flat surface.
3. Press in gently on the SIM card access tray to disengage the SIM lock, and the tray pops out of the
slot (1).
4. Remove the tray (2) from the computer and insert the card (3).
5. Replace the tray in the computer. Press in gently on the tray (4) until it is firmly seated.
To remove the SIM card, press in gently on the SIM card access tray to disengage the SIM lock, and the
tray pops out of the slot. Remove the SIM card. Replace the tray in the computer and press in gently on
the tray until it is firmly seated.
Inserting a nano SIM card 17

3 Network connections
Your computer can travel with you wherever you go. But even at home, you can explore the globe and
access information from millions of websites by using your computer and a wired or wireless network
connection. This chapter helps you get connected to that world.
Connecting to a wireless network

Your computer might be equipped with one or more wireless devices.
● WLAN device—Connects the computer to wireless local area networks, which are commonly
referred to as Wi-Fi networks, wireless LANs, or WLANs. These connections typically occur in
corporate offices, your home, and public places such as airports, restaurants, coffee shops, hotels,
and universities. In a WLAN, the mobile wireless device in your computer communicates with a
wireless router or a wireless access point.
● HP Mobile Broadband Module (select products only)—A wireless wide area network (WWAN) device
that gives you wireless connectivity over a much larger area. Mobile network operators install
base stations (similar to cell phone towers) throughout large geographic areas, effectively providing
coverage across entire states, regions, or even countries.
● Bluetooth® device—Creates a personal area network (PAN) to connect to other Bluetooth-enabled

devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each
device communicates directly with other devices, and devices must be relatively close together—
typically within 10 m (approximately 33 ft) of each other.
Using the wireless controls

You can control the wireless devices in your computer using one or both of these features.
● Wireless button (also called airplane mode key or wireless key)
● Operating system controls
Wireless button
The computer might have a wireless button, one or more wireless devices, and one or two wireless
lights. All the wireless devices on your computer are enabled at the factory.
The wireless light indicates the overall power state of your wireless devices, not the status of individual
devices.
Operating system controls

The Network and Sharing Center allows you to set up a connection or network, connect to a network,
and diagnose and repair network problems.
Depending on your computer model, use one of the following methods to access operating system
controls:
● Select the Search icon in the taskbar, type control panel in the search box, and then select
Control Panel.
18 Chapter 3 Network connections

● On the taskbar, right-click the network status icon, and then select Network and Internet settings.
Connecting to a WLAN
Before you can connect to a WLAN with this procedure, you must first set up internet access.
NOTE: When you are setting up internet access in your home, you must establish an account with an
internet service provider (ISP). To purchase internet service and a modem, contact a local ISP. The ISP
will help set up the modem, install a network cable to connect your wireless router to the modem, and
test the internet service.
1. Be sure that the WLAN device is on.
2. On the taskbar, select the network status icon, and then select the right arrow icon next to the Wi-Fi
button to see the available networks.
If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Enter the code,
and then select Next to complete the connection.
NOTE: If no WLANs are listed, you might be out of range of a wireless router or access point.
NOTE: Depending on your computer model, if you do not see the WLAN that you want to connect
to, follow one of these methods:
● On the taskbar, right-click the network status icon, and then select Network and Internet
settings.
● Select WiFi, and then select Show available networks.
A list of options is displayed, which allows you to manually search for and connect to a network
or to create a new network connection.
3. Connect to one of the available networks.
After the connection is made, select the network status icon at the far right of the taskbar to verify the
name and status of the connection.
NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation,
router manufacturer, and interference from other electronic devices or structural barriers such as
walls and floors.
Using HP Mobile Broadband (select products only)

Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new
computer, when used with a mobile operator’s network, gives you the freedom to connect to the internet,
send email, or connect to your corporate network without the need for Wi-Fi hotspots.
You might need the HP Mobile Broadband Module IMEI number, MEID number, or both to activate mobile
broadband service. The number might be printed on a label located on the bottom of your computer,
inside the battery bay, under the service door, or on the back of the display.
Locating mobile operator settings

To locate mobile operator settings:
1. On the taskbar, right-click the network status icon.
2. Select Network and Internet settings.
Connecting to a WLAN 19
3. Under the Network & Internet section, select Cellular, and then, under More cellular settings select
Mobile operator settings.
Some mobile network operators require the use of a subscriber identity module (SIM) card. A SIM card
contains basic information about you, such as a personal identification number (PIN), as well as network
information. Some computers include a SIM card that is preinstalled. If the SIM card is not preinstalled, it
might be included with the HP Mobile Broadband documents provided with your computer, or the mobile
network operator might provide it separately from the computer.
Connecting with HP Mobile Broadband

To connect with HP Mobile Broadband:
1. On the taskbar, select the network icon to open the Quick Settings menu.
2. Select the arrow next to the signal bars icon to connect.
For information about HP Mobile Broadband and how to activate service with a preferred mobile
network operator, see the HP Mobile Broadband information included with your computer.
Using eSIM (select products only)

Your computer might be equipped with an eSIM. An eSIM is a programmable version of the commonly
used SIM that you can use to download different profiles from selected carriers.
An eSIM lets you connect to the internet over a cellular data connection. With an eSIM, you do not need
to get a SIM card from your mobile operator, and you can quickly switch between mobile operators
and data plans. For example, you might have one cellular data plan for work and a different plan with
another mobile operator for personal use. If you travel, you can connect in more places by finding mobile
operators with plans in that area.
You can implement eSIMs using these methods:
● Embed the eSIM chip (eUICC). The notebook then operates as a dual SIM, one as eUICC and the
second as standard micro or nano SIM card on a SIM card tray. Only one SIM can be active at a time.
● Place a removable physical eSIM on a SIM card tray, the same as a standard micro or nano SIM card.
In this case, the eSIM is not limited to a single carrier (physical blank eSIM).
You must add an eSIM profile to connect to the internet using cellular data. To add a profile, manage
SIM profiles, and learn how to use an eSIM, go to https://www.support.microsoft.com , and type Use an
eSIM in the search bar.
Using GPS (select products only)

Your computer might be equipped with a Global Positioning System (GPS) device. GPS satellites deliver
location, speed, and direction information to GPS-equipped systems.
To enable GPS, be sure that location is enabled under the Windows privacy setting.
1. Select the Search icon in the taskbar, type location in the search box, and then select Location
privacy settings. Make sure that location services are enabled.
2. Enable the location settings, if they are not already enabled.

Using Bluetooth wireless devices (select products only)
A Bluetooth device provides short-range wireless communications that replace the physical cable
connections that traditionally link electronic devices.
● Computers (desktop, notebook)
● Phones (cellular, cordless, smartphone)
● Imaging devices (printer, camera)
● Audio devices (headset, speakers)
● Mouse
● External keyboard
Connecting Bluetooth devices

Before you can use a Bluetooth device, you must establish a Bluetooth connection.
1. Select the Search icon in the taskbar, type bluetooth in the search box, and then select Bluetooth
and other devices settings.
2. Turn on Bluetooth, if it is not already turned on.
3. Select Add device, and then in the Add a device dialog box, select Bluetooth.
4. Select your device from the list, and then follow the on-screen instructions.
NOTE: If the device requires verification, a pairing code is displayed. On the device that you are
adding, follow the on-screen instructions to verify that the code on your device matches the pairing
code. For more information, see the documentation provided with the device.
NOTE: If your device does not appear in the list, be sure that Bluetooth on that device is turned on.
Some devices might have additional requirements; see the documentation provided with the device.
Using NFC to share information (select products only)

Your computer supports Near Field Communication (NFC), which allows you to wirelessly share
information between two NFC-enabled devices. Information is transferred from the tapping area
(antenna) of one device to another. With NFC and supported apps, you can share websites, transfer
contact information, transfer payments, and print on NFC-enabled printers.
NOTE: To locate the tapping area on your computer, see Components on page 3.
1. Confirm that the NFC function is enabled.
a. Select the Search icon in the taskbar, type wireless in the search box, and then select Turn
wireless devices on or off.
b. Confirm that the selection for NFC is On.
2. Tap the NFC tapping area with an NFC-enabled device. You might hear a sound when the devices
connect.
NOTE: To find the location of the antenna on the other NFC device, see your device instructions.
3. Follow any on-screen instructions to continue.
Using Bluetooth wireless devices (select products only) 21

Connecting to a wired network
Select products might allow a local area network (LAN) connection, which uses a network cable. The
cable is sold separately.
WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a
telephone cable into an RJ-45 (network) jack.
Connecting to a local area network (LAN) (select products only)

Use a LAN connection to connect the computer directly to a router in your home (instead of working
wirelessly) or to connect to an existing network at your office.
To connect the network cable, follow these steps:
NOTE: A feature called HP LAN-Wireless Protection might be enabled on your computer. It closes your
wireless (Wi-Fi) or WWAN connection when you connect directly to a LAN. For more information about
HP LAN-Wireless Protection, see Using HP LAN-Wireless Protection (select products only) on page 22.
If the computer does not have an RJ-45 port, you need a network cable and a network jack or an optional
docking device or expansion product to connect to a LAN.
1. Plug the network cable into the network jack (1) on the computer or on an optional docking device or
expansion product.
2. Plug the other end of the network cable into a network wall jack (2) or router.
NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference
from TV and radio reception, orient the circuitry end of the cable toward the computer.
Using HP LAN-Wireless Protection (select products only)

In a LAN environment, you can set HP LAN-Wireless Protection to safeguard your LAN network from
unauthorized wireless access. When HP LAN-Wireless Protection is enabled, the WLAN (Wi-Fi) or WWAN
connection is turned off when the computer is connected directly to a LAN.
To turn on and customize HP LAN-Wireless Protection:

1. Start Computer Setup (BIOS).
● Computers or tablets with keyboards:
■ Turn on or restart the computer, and before the HP logo appears, press f10 to enter
Computer Setup.
● Tablets without keyboards:
■ Turn on or restart the tablet, and then quickly hold down the volume down button until the
Startup menu is displayed. Tap f10 to enter Computer Setup.
2. Select Advanced, and then select Built-in Device Options.
3. Select the check box for LAN/WLAN Auto Switching, LAN/WWAN Auto Switching, or both to turn off
WLAN connections, WWAN connections, or both when connected to a LAN network.
4. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and
then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Your changes take effect when the computer restarts.
Using HP MAC Address Pass Through (select products only)

MAC Address Pass Through provides a customizable way of identifying your computer and its
communications on networks. This system MAC address provides unique identification even when your
computer is connected through a network adapter. This address is enabled by default.
To customize MAC Address Pass Through:
1. Start Computer Setup (BIOS).
■ Turn on or restart the computer, and when the HP logo appears, press f10 to enter
Computer Setup.
■ Turn on or restart the tablet, and then quickly hold down the volume down button until the
Startup menu is displayed. Tap f10 to enter Computer Setup.
2. Select Advanced, and then select MAC Address Pass Through.
3. In the box to the right of Host Based MAC Address, select either System Address to enable MAC
address Pass Through or Custom Address to customize the address.
4. If you selected Custom, select MAC ADDRESS, enter your customized system MAC address, and
then press enter to save the address.
5. Complete one of these tasks:
● If the computer has an embedded LAN and you would like to use the embedded MAC address
as the system MAC address, select Reuse Embedded LAN Address.
● Select Main, select Save Changes and Exit, and then select Yes.
Using HP MAC Address Pass Through (select products only) 23


4 Navigating the screen
Depending on your computer model, you can navigate the computer screen using one or more methods.
● Use touch gestures directly on the computer screen.
● Use touch gestures on the touchpad.
● Use an optional mouse or keyboard (purchased separately).
● Use an on-screen keyboard.
● Use a pointing stick.
Using touchpad and touch screen gestures

The touchpad helps you navigate the computer screen and control the pointer using simple touch
gestures. You can also use the left and right touchpad buttons as you would use the corresponding
buttons on an external mouse.
To navigate a touch screen (select products only), touch the screen directly using gestures described
in this chapter. To customize gestures and see videos of how they work, select the Search icon in the
taskbar, type control panel in the search box, select Control Panel, and then select Hardware and
Sound. Under Devices and Printers, select Mouse.
Some products include a precision touchpad, which provides enhanced gesture functionality. To
determine if you have a precision touchpad and find additional information, follow these steps:
● Select Start, select Settings, select Bluetooth & devices, and then select Touchpad.
NOTE: Unless noted, you can use gestures on both the touchpad and a touch screen.
Tap
Point to an item on the screen, and then tap one finger on the touchpad zone or touch screen to select
the item. Double-tap an item to open it.
Two-finger pinch zoom

Use the two-finger pinch zoom to zoom out or in on images or text.
● Zoom out by placing two fingers apart on the touchpad zone or touch screen and then moving your
fingers together.
Navigating the screen 25

● Zoom in by placing two fingers together on the touchpad zone or touch screen and then moving
your fingers apart.
Two-finger slide (touchpad and precision touchpad)

Place two fingers slightly apart on the touchpad zone and then drag them up, down, left, or right to move
up, down, or sideways on a page or image.
Two-finger tap (touchpad and precision touchpad)

Tap two fingers on the touchpad zone to open the options menu for the selected object.
NOTE: The two-finger tap performs the same function as right-clicking with a mouse.
Three-finger tap (touchpad and precision touchpad)

By default, the three-finger tap opens the search box. Tap three fingers on the touchpad zone to perform
the gesture.
26 Chapter 4 Navigating the screen

To change the function of this gesture on a precision touchpad, select Start, select Settings, select
Bluetooth & devices, and then select Touchpad. Under Three-finger gestures, in the Taps box, select a
gesture setting.
Four-finger tap (touchpad and precision touchpad)

By default, the four-finger tap opens the Action Center. Tap four fingers on the touchpad zone to perform
the gesture.
Bluetooth & devices, and then select Touchpad. Under Four-finger gestures, in the Taps box, select a
gesture setting.
Three-finger swipe (touchpad and precision touchpad)

By default, the three-finger swipe switches between open apps and the desktop.
● Swipe three fingers away from you to see all open windows.
● Swipe three fingers toward you to show the desktop.
● Swipe three fingers left or right to switch between open windows.
Bluetooth & devices, and then select Touchpad. Under Three-finger gestures, in the Swipes box, select a
gesture setting.
Four-finger swipe (precision touchpad)

By default, the four-finger swipe switches between open desktops.
● Swipe four fingers away from you to see all open windows.
● Swipe four fingers toward you to show the desktop.
● Swipe four fingers left or right to switch between desktops.
Four-finger tap (touchpad and precision touchpad) 27

To change the function of this gesture, select Start, select Settings, select Bluetooth & devices, and then
select Touchpad. Under Four-finger gestures, in the Swipes box, select a gesture setting.
One-finger slide (touch screen)

Use the one-finger slide to pan or scroll through lists and pages, or to move an object.
● To scroll across the screen, lightly slide one finger across the screen in the direction you want to
move.
● To move an object, press and hold your finger on an object, and then drag your finger to move the
object.
Using an optional keyboard or mouse

An optional keyboard or mouse allows you to type, select items, scroll, and perform the same functions
as you do using touch gestures. The keyboard also allows you to use action keys and hot keys to perform
specific functions.
Using an on-screen keyboard (select products only)

These instructions help you learn to use the on-screen keyboard.
You can display the on-screen keyboard in several ways:
1. Select the Search icon in the taskbar, type on-screen keyboard in the search box, and then
select On-Screen Keyboard.
–or–
2. Press the Windows key +ctrl+o.
NOTE: Suggested words might be displayed above the on-screen keyboard. Tap a word to select it.
NOTE: Action keys and hot keys do not display or function on the on-screen keyboard.
28 Chapter 4 Navigating the screen

5 Entertainment features
Use your HP computer for business or pleasure to meet with others via the camera, mix audio and video,
or connect external devices like a projector, monitor, TV, or speakers.
See Components on page 3 to locate the audio, video and camera features on your computer.
Using a camera (select products only)

Your computer has one or more cameras that enable you to connect with others for work or play. Most
cameras allow you to video chat, record video, and record still images. Cameras can be front facing or
rear facing.
To determine which camera or cameras are on your product, see Components on page 3. To use your
camera, select the Search icon in the taskbar, type camera in the search box, and then select Camera.
Some cameras also feature HD (high-definition) capability, apps for gaming, or facial recognition
software like Windows Hello. See Security on page 43 for details about using Windows Hello.
You can enhance your computer privacy by covering the lens with the camera privacy cover. By default,
the camera lens is uncovered, but you can slide the camera privacy cover to block the camera's view. To
use the camera, slide the camera privacy cover in the opposite direction to reveal the lens.
Using audio
You can download and listen to music, stream audio content (including radio) from the web, record audio,
or mix audio and video to create multimedia. You can also play music CDs on the computer (on select
products) or attach an external optical drive to play CDs.
To enhance your listening enjoyment, attach headphones or speakers.
Connecting speakers
You can attach wired speakers to your computer by connecting them to a USB port or to the audio-out
(headphone)/audio-in (microphone) combo jack on your computer or on a docking station.
To connect wireless speakers to your computer, follow the device manufacturer's instructions. To
connect high-definition speakers to the computer, see Setting up HDMI audio on page 32. Before
connecting speakers, lower the volume setting.
Connecting headphones
You can connect wired headphones to the audio-out (headphone)/audio-in (microphone) combo jack on
your computer.
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on
headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and
Environmental Notices.
Entertainment features 29
■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select
HP Documentation.
To connect wireless headphones to your computer, follow the device manufacturer's instructions.
Connecting headsets
You can connect a headset to the audio-out (headphone)/audio-in (microphone) combo jack on your
computer.
A stand-alone microphone can be plugged into a USB port. See your manufacturer's instructions.
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on
headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and
Environmental Notices.
■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select
HP Documentation.
Headphones combined with a microphone are called headsets. You can connect wired headsets to the
audio-out (headphone)/audio-in (microphone) combo jack on your computer.
To connect wireless headsets to your computer, follow the device manufacturer's instructions.
Using sound settings

Use sound settings to adjust system volume, change system sounds, or manage audio devices.
Viewing or changing sound settings

Use these instructions to view or change sound settings.
■ Select the Search icon in the taskbar, type control panel in the search box, and then select
Control Panel, select Hardware and Sound, and then select Sound.
Using the control panel to view and control audio settings

You can view or change sound settings using the audio control panel.
Your computer might include an enhanced sound system by Bang & Olufsen, DTS, Beats audio, or
another provider. As a result, your computer might include advanced audio features that can be
controlled through an audio control panel specific to your audio system.
Use the audio control panel to view and control audio settings.
■ Select the Search icon in the taskbar, type control panel in the search box, select Control Panel,
select Hardware and Sound, select Sound, and then select the audio control panel specific to your
system.
Using video
Your computer is a powerful video device that enables you to watch streaming video from your favorite
websites and download video and movies to watch on your computer when you are not connected to a
network.
30 Chapter 5 Entertainment features

To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external
monitor, projector, or TV.
IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using
the correct cable. Follow the device manufacturer's instructions.
For information about using your video features, refer to HP Support Assistant.
Connecting a Thunderbolt device using a USB Type-C cable

To see video or high-resolution display output on an external Thunderbolt device, follow these steps.
NOTE: To connect a USB Type-C Thunderbolt device to your computer, you need a USB Type-C cable,
purchased separately.
Connect the Thunderbolt device according to the following instructions:
1. Connect one end of the USB Type-C cable to the USB Type-C Thunderbolt port on the computer.
2. Connect the other end of the cable to the external Thunderbolt device.
3. Press f1 to cycle through these display states:
● PC screen only: View the screen image on the computer only.
● Duplicate: View the screen image simultaneously on both the computer and external device.
● Extend: View the screen image extended across both the computer and external device.
● Second screen only: View the screen image on the external device only.
Each time you press f1 the display state changes.
NOTE: For best results, especially if you choose the Extend option, increase the screen resolution
of the external device, as follows. Select the Start button, select Settings, select System, and then
select Display. Under Scale & layout, select the appropriate resolution, and then select Keep
changes.
Connecting a Thunderbolt device using a USB Type-C cable 31

Connecting video devices using an HDMI cable
HDMI is the only video interface that supports high-definition video and audio.
Connecting a high-definition TV or monitor using HDMI

To see the computer screen image on a high-definition TV or monitor, connect the high-definition device
according to the instructions.
NOTE: To connect an HDMI device to your computer, you need an HDMI cable, purchased separately.
1. Connect one end of the HDMI cable to the HDMI port on the computer.
NOTE: HDMI port shapes can vary by product.
2. Connect the other end of the cable to the high-definition TV or monitor.
3. Press f1 to cycle through these display states:
● PC screen only: View the screen image on the computer only.
● Duplicate: View the screen image simultaneously on both the computer and the external
device.
● Extend: View the screen image extended across both the computer and the external device.
● Second screen only: View the screen image on the external device only.
Each time you press f1 the display state changes.
NOTE: For best results, especially if you choose the Extend option, increase the screen resolution
of the external device, as follows. Select the Start button, select Settings, select System, and then
changes.
Setting up HDMI audio

Use these instructions to set up HDMI audio.

Turning on HDMI audio
After you connect an HDMI TV to the computer, you can then turn on HDMI audio.
1. Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then select
Sound settings.
2. Select More sound settings.
3. On the Playback tab, select Digital Audio (HDMI).
4. Select Set Default, and then select OK.
Turning off HDMI audio

Use these instructions to return the audio stream to the computer speakers.
1. Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then select
Sound settings.
2. Select More sound settings.
3. On the Playback tab, select Speakers.
4. Select Set Default, and then select OK.
Discovering and connecting wired displays using MultiStream Transport

MultiStream Transport (MST) allows you to connect multiple wired display devices to your computer by
connecting to the VGA port or DisplayPort connectors on your computer and also to the VGA port or
DisplayPort connectors on a hub or an external docking station.
You can connect in several ways, depending on the type of graphics controller installed on your
computer and whether your computer includes a built-in hub. Go to Device Manager to find out what
hardware is installed on your computer.
Connecting displays to computers with NVIDIA graphics (with an optional hub)

To set up multiple display devices, follow these steps.
NOTE: With an NVIDIA® graphics controller and optional hub, you can connect up to four external
display devices.
1. Connect an external hub (purchased separately) to the DisplayPort (DP) connector on your
computer, using a DP-to-DP cable (purchased separately). Be sure that the hub power adapter
is connected to AC power.
2. Connect your external display devices to the VGA port or DisplayPort connectors on the hub.
3. To see all of your connected display devices, select the Search icon in the taskbar, type device
manager in the search box, and then select the Device Manager app. If you don't see all of your
connected displays, be sure that each is connected to the correct port on the hub.
NOTE: Multiple display choices include Duplicate, which mirrors your computer screen on all
enabled display devices, or Extend, which spans your computer screen across all enabled display
devices.
Turning on HDMI audio 33

Connecting displays to computers with Intel graphics (with an optional hub)
NOTE: With an Intel graphics controller and optional hub, you can connect up to three display devices.
1. Connect an external hub (purchased separately) to the DisplayPort connector on your computer,
using a DP-to-DP cable (purchased separately). Be sure that the hub power adapter is connected to
AC power.
2. Connect your external display devices to the VGA port or DisplayPort connectors on the hub.
3. When Windows detects a monitor connected to the DisplayPort hub, the DisplayPort Topology
Notification dialog box is displayed. Select the appropriate options to configure your displays.
Multiple display choices include Duplicate, which mirrors your computer screen on all enabled
display devices, or Extend, which extends the screen image across all enabled display devices.
NOTE: If this dialog box does not appear, be sure that each external display device is connected
to the correct port on the hub. Select the Start button, select Settings, select System, and then
changes.
Connecting displays to computers with Intel graphics (with a built-in hub)

With your internal hub and Intel graphics controller, you can connect up to three display devices in the
following configurations:
● Two 1920 × 1200 DisplayPort monitors connected to the computer and one 1920 × 1200 VGA monitor
connected to an optional docking station
● One 2560 × 1600 DisplayPort monitor connected to the computer and one 1920 × 1200 VGA monitor
connected to an optional docking station
1. Connect your external display devices to the VGA port or DisplayPort connectors on the computer
base or the docking station.
2. When Windows detects a monitor connected to the DisplayPort hub, the DisplayPort Topology
Notification dialog box is displayed. Select the appropriate options to configure your displays.
Multiple display choices include Duplicate, which mirrors your computer screen on all enabled
display devices, or Extend, which extends the screen image across all enabled display devices.
NOTE: If this dialog box does not appear, be sure that each external display device is connected
to the correct port on the hub. Select the Start button, select Settings, select System, and then
changes.
Discovering and connecting to Miracast-compatible wireless displays (select

products only)
Follow these steps to discover and connect to Miracast®-compatible wireless displays without leaving
your current apps.
NOTE: To learn what type of display you have (Miracast-compatible or Intel WiDi), refer to the
documentation that came with your TV or secondary display.

To discover and connect to Miracast-compatible wireless displays without leaving your current apps,
follow these steps.
■ Select the Search icon in the taskbar, type project in the search box, and then select Connect to a
wireless display. Select Connect, and then follow the on-screen instructions.
Discovering and connecting to Intel WiDi certified displays (select Intel products
only)
Use Intel WiDi to wirelessly project individual files such as photos, music, or videos, or to duplicate your
entire computer screen to a TV or a secondary display device.
Intel WiDi, a premium Miracast solution, makes it easy and seamless to pair your secondary display
device; provides for full-screen duplication; and improves speed, quality, and scaling.
Connecting to Intel WiDi certified displays

Follow these steps to connect to Intel WiDi certified displays.
■ Select the Search icon in the taskbar, type project in the search box, and then select Connect to a
wireless display. Select Connect, and then follow the on-screen instructions.
Opening Intel WiDi

Follow these steps to open Intel WiDi.
■ Select the Search icon in the taskbar, type Intel WiDi in the search box, and then select Intel WiDi.
Using data transfer

Your computer is a powerful entertainment device that enables you to transfer photos, videos, and
movies from your USB devices to view on your computer.
To enhance your viewing enjoyment, use one of the USB Type-C ports on the computer to connect a
USB device, such as a cell phone, camera, activity tracker, or smartwatch, and transfer the files to your
computer.
IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using
the correct cable. Follow the device manufacturer's instructions.
For information about using your USB Type-C features, refer to HP Support Assistant.
Connecting devices to a USB Type-C port (select products only)

To connect devices to a USB Type-C port, follow these steps.
NOTE: To connect a USB Type-C device to your computer, you need a USB Type-C cable, purchased
separately.
Discovering and connecting to Intel WiDi certified displays (select Intel products only) 35
1. Connect one end of the USB Type-C cable to the USB Type-C port on the computer.
2. Connect the other end of the cable to the external device.

6 Managing power
Your computer can operate on either battery power or external power. When the computer is running
on battery power and an external power source is not available to charge the battery, it is important to
monitor and conserve the battery charge.
Some power management features described in this chapter might not be available on your computer.
Using Sleep and Hibernation

Windows has two power-saving states, Sleep and Hibernation.
● Sleep—The Sleep state automatically initiates after a period of inactivity. Your work is available in
memory, allowing you to resume your work quickly. You can also initiate Sleep manually. Depending
on your computer model, the Sleep state might also support Modern Standby mode. This mode
keeps some internal operations awake and enables your computer to receive web notifications,
such as emails, while in Sleep. For more information, see Initiating and exiting Sleep on page 37.
● Hibernation—The Hibernation state is automatically initiated if the battery reaches a critical level
or the computer has been in the Sleep state for an extended period of time. In the Hibernation
state, your work is saved to a hibernation file and the computer powers down. You can also initiate
Hibernation manually. For more information, see Initiating and exiting Hibernation (select products
only) on page 38.
IMPORTANT: Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent
an unauthorized user from accessing data on your computer, even encrypted data, HP recommends
that you always initiate Hibernation instead of Sleep anytime the computer will be out of your physical
possession. This practice is particularly important when you travel with your computer.
IMPORTANT: To reduce the risk of possible audio and video degradation, loss of audio or video
playback functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc
or an external media card.
Initiating and exiting Sleep

You can initiate Sleep in several ways.
● Select the Start button, select the Power icon, and then select Sleep.
● Close the display (select products only).
● Press the Sleep hot key (select products only); for example, fn+f1 or fn+f12.
● Briefly press the power button (select products only).
You can exit Sleep in any of the following ways:
● Briefly press the power button.
● If the computer is closed, raise the display (select products only).
● Press a key on the keyboard (select products only).
Managing power 37
● Tap the touchpad (select products only).
When the computer exits Sleep, your work returns to the screen.
IMPORTANT: If you have set a password to be required on exiting Sleep, you must enter your Windows
password before your work returns to the screen.
Initiating and exiting Hibernation (select products only)

You can enable user-initiated Hibernation and change other power settings and timeouts using Power
Options.
1. Select the Search icon in the taskbar, type power in the search box, and then select Choose a
power plan.
2. In the left pane, select Choose what the power buttons do (wording might vary by product).
3. Depending on your product, you can enable Hibernation for battery power or external power in any
of the following ways:
● Power button—Under Power and sleep buttons and lid settings (wording might vary by product),
select When I press the power button, and then select Hibernate.
● Sleep button (select products only)—Under Power and sleep buttons and lid settings (wording
might vary by product), select When I press the sleep button, and then select Hibernate.
● Lid (select products only)—Under Power and sleep buttons and lid settings (wording might vary
by product), select When I close the lid, and then select Hibernate.
● Power menu—Select Change Settings that are currently unavailable, and then, under Shutdown
settings, select the Hibernate check box.
The Power menu can be accessed by selecting the Start button.
4. Select Save changes.
To initiate Hibernation, use the method that you enabled in step 3.
To exit Hibernation, briefly press the power button.
IMPORTANT: If you have set a password to be required on exiting Hibernation, you must enter your
Windows password before your work returns to the screen.
Shutting down (turning off) the computer

The Shut down command closes all open programs, including the operating system, and then turns off
the display and the computer. Shut down the computer when it will be unused and disconnected from
external power for an extended period.
IMPORTANT: Unsaved information is lost when the computer shuts down. Be sure to save your work
before shutting down the computer.
The recommended procedure is to use the Windows Shut down command.
NOTE: If the computer is in the Sleep state or in Hibernation, first exit Sleep or Hibernation by briefly
pressing the power button.
38 Chapter 6 Managing power

1. Save your work and close all open programs.
2. Select the Start button, select the Power icon, and then select Shut down.
If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the
following emergency procedures in the sequence provided:
● Press ctrl+alt+delete, select the Power icon, and then select Shut down.
● Press and hold the power button for at least 4 seconds.
● If your computer has a user-replaceable battery (select products only), disconnect the computer
from external power, and then remove the battery.
Using the Power icon

The Power icon is located on the Windows taskbar. The Power icon allows you to quickly access power
settings and view the remaining battery charge.
● To view the percentage of remaining battery charge, place the mouse pointer over the Power
icon .
● To view power settings, right-click the Power icon , and then select Power and sleep settings.
Different power icons indicate whether the computer is running on battery or external power. Placing the
mouse pointer over the icon reveals a message if the battery has reached a low or critical battery level.
Running on battery power

When the computer has a charged battery and is not plugged into external power, the computer runs
on battery power. When the computer is off and unplugged from external power, the battery slowly
discharges. The computer displays a message when the battery reaches a low or critical battery level.
WARNING! To reduce potential safety issues, use only the battery provided with the computer, a
replacement battery provided by HP, or a compatible battery purchased from HP.
Computer battery life varies, depending on power management settings, programs running on the
computer, screen brightness, external devices connected to the computer, and other factors.
NOTE: Select computer products can switch between graphic controllers to conserve battery
charge.
Using HP Fast Charge (select products only)

The HP Fast Charge feature allows you to quickly charge your computer battery. Charging time might
vary by ±10%. When the remaining battery charge is between 0 and 50%, the battery charges to 50% of
full capacity in no more than 30 to 45 minutes, depending on your computer model.
To use HP Fast Charge, shut down your computer, and then connect the AC adapter to your computer
and to external power.
Using the Power icon 39

Displaying battery charge
To view the percentage of remaining battery charge, place the mouse pointer over the Power icon .
Finding battery information in HP Support Assistant (select products only)

Follow these steps to access battery information.
1. Select the Search icon in the taskbar, type support in the search box, and then select the HP
Support Assistant app.
‒ or –
Select the question mark icon (select products only) in the taskbar.
2. Select Fixes & Diagnostics, select Check your battery, and then select Launch. If HP Battery Check
indicates that your battery should be replaced, contact support.
HP Support Assistant provides the following tools and information about the battery:
● HP Battery Check
● Information about battery types, specifications, life cycles, and capacity
Conserving battery power

Follow these steps to conserve battery power and maximize battery life.
● Lower the brightness of the display.
● Turn off wireless devices when you are not using them.
● Disconnect unused external devices that are not plugged into an external power source, such as an
external hard drive connected to a USB port.
● Stop, disable, or remove any external media cards that you are not using.
● Before you leave your work, initiate Sleep or shut down the computer.
Identifying low battery levels

When a battery that is the sole power source for the computer reaches a low or critical battery level, the
computer warns you in one of several ways.
● The battery light (select products only) indicates a low or critical battery level.
– or –
● The Power icon shows a low or critical battery notification.
NOTE: For additional information about the Power icon, see Using the Power icon on page 39.

The computer takes the following actions for a critical battery level:
● If Hibernation is disabled and the computer is on or in the Sleep state, the computer remains briefly
in the Sleep state and then shuts down and loses any unsaved information.
● If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates
Hibernation.
Resolving a low battery level

You can quickly resolve low battery level conditions.
Resolving a low battery level when external power is available

Connect one of the following to the computer and to external power.
● AC adapter
● Optional docking device or expansion product
● Optional power adapter purchased as an accessory from HP
Resolving a low battery level when no power source is available

Save your work and shut down the computer.
Resolving a low battery level when the computer cannot exit Hibernation
When the battery level is low and you cannot bring the computer out of Hibernation, connect the AC
adapter.
1. Connect the AC adapter to the computer and to external power.
2. Exit Hibernation by pressing the power button.
Factory-sealed battery
To monitor the status of the battery, or if the battery is no longer holding a charge, run HP Battery Check
in the HP Support Assistant app (select products only).
1. Select the Search icon on the taskbar, type support in the search box, and then select the HP
‒ or –
Select the question mark icon (select products only) on the taskbar.
2. Select Fixes & Diagnostics, select Check your battery, and then select Launch. If HP Battery Check
indicates that your battery should be replaced, contact support.
The battery[ies] in this product cannot be easily replaced by users themselves. Removing or replacing
the battery could affect your warranty coverage. If a battery is no longer holding a charge, contact
support.
Resolving a low battery level 41

Running on external power
For information about connecting to external power, see the Setup Instructions poster provided in the
computer box. The computer does not use battery power when the computer is connected to external
power with an approved AC adapter or an optional docking device or expansion product.
WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a
replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.
WARNING! Do not charge the computer battery while you are aboard aircraft.
Connect the computer to external power under any of the following conditions:
● When charging or calibrating a battery
● When installing or updating system software
● When updating the system BIOS
● When writing information to a disc (select products only)
● When running Disk Defragmenter on computers with internal hard drives
● When performing a backup or recovery
When you connect the computer to external power:
● The battery begins to charge.
● The Power icon changes appearance.
When you disconnect external power:
● The computer switches to battery power.
● The Power icon changes appearance.

7 Security
Computer security is essential for protecting the confidentiality, integrity, and availability of your
information. Standard security solutions provided by the Windows operating system, HP applications,
Computer Setup (BIOS), and other third-party software can help protect your computer from a variety of
risks, such as viruses, worms, and other types of malicious code.
NOTE: Some security features listed in this chapter might not be available on your computer.
Protecting the computer

Standard security features provided by the Windows operating system and Computer Setup (BIOS,
which runs under any operating system) can protect your personal settings and data from a variety of
risks.
NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a
product from being mishandled or stolen.
NOTE: Before you send your computer for service, back up and delete confidential files, and remove
all password settings.
NOTE: Some features listed in this chapter may not be available on your computer.
NOTE: Your computer supports Computrace, which is an online security-based tracking and recovery
service available in select regions. If the computer is stolen, Computrace can track the computer if the
unauthorized user accesses the Internet. You must purchase the software and subscribe to the
service to use Computrace. For information about ordering the Computrace software, go to
http://www.hp.com.
Table 7-1 Security solutions
Computer risk Security feature
Unauthorized use of the computer ● HP Client Security software, in combination with a

password, smart card, contactless card, registered
fingerprints, or other authentication credential
● BIOS power-on password
Unauthorized access to Computer Setup (BIOS) BIOS administrator password in Computer Setup*
Unauthorized access to the contents of a hard drive DriveLock password (select products only) in Computer Setup*
Unauthorized startup from an optional external optical drive Boot options feature in Computer Setup*
(select products only), optional external hard drive (select
products only), or internal network adapter
Unauthorized access to a Windows user account Windows user password
Unauthorized access to data Windows BitLocker
Unauthorized removal of the computer Security cable slot (used with an optional security cable on
select products only)
Security 43
Table 7-1 Security solutions (continued)
Computer risk Security feature
*Computer Setup is an embedded, ROM-based utility that can be used even when the operating system is not working or will not
load. You can use a pointing device (touchpad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in
Computer Setup.
NOTE: On tablets without keyboards, you can use the touch screen.
Using passwords
A password is a group of characters that you choose to secure your computer information. You can set
several types of passwords, depending on how you want to control access to your information. You can
set passwords in Windows or in Computer Setup, which is preinstalled on the computer.
● BIOS administrator, power-on, and DriveLock passwords are set in Computer Setup and are
managed by the system BIOS.
● Windows passwords are set only in the Windows operating system.
● If you forget both the DriveLock user password and the DriveLock master password set in Computer
Setup, the hard drive that is protected by the passwords is permanently locked and can no longer be
used.
You can use the same password for a Computer Setup feature and for a Windows security feature.
Use the following tips for creating and saving passwords:
● When creating passwords, follow requirements set by the program.
● Do not use the same password for multiple applications or websites, and do not reuse your
Windows password for any other application or website.
● Use the Password Manager feature of HP Client Security to store your user names and passwords
for your websites and applications. You can securely read them in the future if they cannot be
remembered.
● Do not store passwords in a file on the computer.
The following tables list commonly used Windows and BIOS administrator passwords and describe their
functions.
Setting passwords in Windows

Windows passwords can help protect your computer from unauthorized access.
Table 7-2 Types of Windows passwords and their functions
Password Function
Administrator password* Protects access to a Windows administrator-level account.
NOTE: Setting the Windows administrator password does

not set the BIOS administrator password.
User password* Protects access to a Windows user account.
*For information about setting a Windows administrator password or a Windows user password, select the Search icon in the
taskbar, type support in the search box, and then select the HP Support Assistant app.
44 Chapter 7 Security
Setting passwords in Computer Setup
Computer Setup passwords provide additional layers of security for your computer.
Table 7-3 Types of Computer Setup passwords and their functions
Password Function
BIOS administrator password* Protects access to Computer Setup.
NOTE: If features have been enabled to prevent removing the

BIOS administrator password, you may not be able to remove
it until those features have been disabled.
Power-on password ● Must be entered each time you turn on or restart the
computer.
● If you forget your power-on password, you cannot turn on

or restart the computer.
DriveLock master password* Protects access to the internal hard drive that is protected
by DriveLock, and is set under DriveLock Passwords during
the enable process. This password is also used to remove
DriveLock protection.
DriveLock user password* Protects access to the internal hard drive that is protected by
DriveLock, and is set under DriveLock Passwords during the
enable process.
*For details about each of these passwords, see the following topics.
Managing a BIOS administrator password

To set, change, or delete this password, follow these steps.
Setting a new BIOS administrator password

A BIOS administrator password helps prevent unauthorized access to Computer Setup. Use these
instructions to set a new BIOS administrator password.
1. Start Computer Setup.
Computer Setup.
■ Turn off the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap f10 to enter Computer Setup.
2. Select Security, select Create BIOS administrator password or Set Up BIOS administrator
Password (select products only), and then press enter.
3. When prompted, type a password.
4. When prompted, type the new password again to confirm.
Setting passwords in Computer Setup 45

then select Yes.
Your changes go into effect when the computer restarts.
Changing a BIOS administrator password

Use these instructions to change a BIOS administrator password.
Computer Setup.
2. Enter your current BIOS administrator password.
3. Select Security, select Change BIOS administrator Password or Change Password (select
products only), and then press enter.
4. When prompted, type your current password.
5. When prompted, type your new password.
6. When prompted, type your new password again to confirm.
then select Yes.
Deleting a BIOS administrator password

Use these instructions to delete a BIOS administrator password.
Computer Setup.
2. Enter your current BIOS administrator password.
3. Select Security, select Change BIOS administrator Password or Change Password (select
products only), and then press enter.
4. When prompted, type your current password.
5. When prompted for the new password, leave the field empty, and then press enter.
6. When prompted to type your new password again, leave the field empty, and then press enter.
then select Yes.
Entering a BIOS administrator password

At the BIOS administrator password prompt, type your password (using the same keys that you
used to set the password), and then press enter. After two unsuccessful attempts to enter the BIOS
administrator password, you must restart the computer and try again.
Using DriveLock Security Options

DriveLock protection prevents unauthorized access to the contents of a hard drive.
DriveLock can be applied only to the internal hard drives of the computer. After DriveLock protection is
applied to a drive, the appropriate password must be entered to access the drive. The drive must be
inserted into the computer or an advanced port replicator for it to be unlocked.
DriveLock Security Options offers the following features:
● Automatic DriveLock—See Selecting Automatic DriveLock (select products only) on page 47.
● Set DriveLock Master Password—See Selecting manual DriveLock on page 49.
● Enable DriveLock—See Enabling DriveLock and setting a DriveLock user password on page 50.
Selecting Automatic DriveLock (select products only)

You must set a BIOS administrator password before you can enable Automatic DriveLock.
When Automatic DriveLock is enabled, a random DriveLock user password and a DriveLock master
password derived from the BIOS administrator password are created. When the computer is turned on,
the random user password automatically unlocks the drive. If the drive is moved to another computer,
you must enter the BIOS administrator password for the original computer at the DriveLock password
prompt to unlock the drive.
Enabling Automatic DriveLock

To enable Automatic DriveLock, follow these steps.
a. Turn off the computer.
b. Press the power button, and when the HP logo appears, press f10 to enter Computer
Setup.
Entering a BIOS administrator password 47

a. Turn off the tablet.
b. Press the power button in combination with the volume down button until the Startup
menu is displayed, and then tap f10 to enter Computer Setup.
2. At the BIOS administrator password prompt, enter the BIOS administrator password, and then
press enter.
3. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press
enter.
4. Use the enter key, left mouse click, or touch screen to select the Automatic DriveLock check box.
then select Yes.
Disabling Automatic DriveLock

To disable Automatic DriveLock, follow these steps.
Setup.
2. At the BIOS administrator password prompt, enter the BIOS administrator password, and then
press enter.
enter.
4. Select an internal hard drive, and then press enter.
5. Use the enter key, left mouse click, or touch screen to clear the Automatic DriveLock check box.
then select Yes.
Entering an Automatic DriveLock password

While Automatic DriveLock is enabled and the drive remains attached to the original computer, you will
not be prompted to enter a DriveLock password to unlock the drive.
However, if the drive is moved to another computer, or the system board is replaced on the original
computer, you will be prompted to provide the DriveLock password. If this happens, at the DriveLock
Password prompt, type the BIOS administrator password for the original computer (using the same kind
of keys you used to set the password), and then press enter to unlock the drive.
After three incorrect attempts to enter the password, you must shut down the computer and try again.
Selecting manual DriveLock

To manually apply DriveLock protection to an internal hard drive, you must set a master password, and
DriveLock must be enabled in Computer Setup.
IMPORTANT: To prevent a DriveLock-protected hard drive from becoming permanently unusable,

record the DriveLock user password and the DriveLock master password in a safe place away from
your computer. If you forget both DriveLock passwords, the hard drive will be permanently locked and
can no longer be used.
Note the following considerations about using DriveLock protection:
● After DriveLock protection is applied to a hard drive, you can access the hard drive only by entering
either the DriveLock user password or the master password.
● The owner of the DriveLock user password should be the day-to-day user of the protected hard
drive. The owner of the DriveLock master password may be either a system administrator or the
day-to-day user.
● The DriveLock user password and the DriveLock master password can be identical.
Setting a DriveLock master password

To set a DriveLock master password, follow these steps.
Setup.
2. Select Security, make the selection for Hard Drive Utilities, select DriveLock/Automatic DriveLock,
and then press enter.
3. Select the hard drive you want to protect, and then press enter.
4. Select Set DriveLock Master Password, and then press enter.
5. Carefully read the warning.
Selecting manual DriveLock 49

6. Follow the on-screen instructions to set a DriveLock master password.
NOTE: You can enable DriveLock and set a DriveLock user password before exiting from
Computer Setup. For more information, see Enabling DriveLock and setting a DriveLock user
password on page 50.
then select Yes.
Enabling DriveLock and setting a DriveLock user password

To enable DriveLock and set a DriveLock user password, follow these steps.
Setup.
enter.
3. Select the hard drive you want to protect, and then press enter.
4. Select Enable DriveLock and then press enter.
5. Carefully read the warning.
6. Follow the on-screen instructions to set a DriveLock user password and enable DriveLock.
then select Yes.
Disabling DriveLock
To disable DriveLock, follow these steps.
Setup.
enter.
3. Select the hard drive you want to manage, and then press enter.
4. Select Disable DriveLock, and then press enter.
5. Follow the on-screen instructions to disable DriveLock.
then select Yes.
Entering a DriveLock password

Be sure that the hard drive is inserted into the computer (not into an optional docking device or external
MultiBay).
At the DriveLock Password prompt, type your DriveLock user or master password (using the same kind
of keys you used to set the password), and then press enter.
After three incorrect attempts to enter the password, you must shut down the computer and try again.
Changing a DriveLock password

To change a DriveLock password in Computer Setup, follow these steps.
1. Turn off the computer.
2. Press the power button.
3. At the DriveLock Password prompt, type the current DriveLock user password or master password
that you are changing, press enter, and then press or tap f10 to enter Computer Setup.
enter.
5. Select the hard drive you want to manage, and then press enter.
6. Make the selection for the DriveLock password that you want to change, and then follow the
on-screen instructions to enter passwords.
NOTE: The Change DriveLock Master Password option is visible only if the DriveLock master
password was provided at the DriveLock Password prompt in step 3.
then select Yes.
Entering a DriveLock password 51

Windows Hello (select products only)
On products equipped with a fingerprint reader or an infrared camera, Windows Hello allows you to
enroll your fingerprint and your facial ID, and set up a PIN. After enrollment, you can use your fingerprint
reader, facial ID, or PIN to sign in to Windows.
To set up Windows Hello:
1. Select the Start button, select Settings, select Accounts, and then select Sign-in options.
2. If you do not have a password set up, you must add one before you can use other sign-in options.
Select Password, and then select Add.
3. Under Facial recognition (Windows Hello) or Fingerprint recognition (Windows Hello), select Set up.
4. Select Get Started, and then follow the on-screen instructions to enroll your fingerprint or facial ID
and set up a PIN.
IMPORTANT: To prevent fingerprint logon issues, be sure when you register your fingerprint that
all sides of your finger are registered by the fingerprint reader.
NOTE: The PIN is not limited in length. The default setting is for numbers only. To include
alphabetic or special characters, select the include letters and symbols check box.
Using antivirus software

When you use the computer to access email, a network, or the internet, you potentially expose it to
computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause
them to function abnormally.
Antivirus software can detect most viruses, destroy them, and, in most cases, repair any damage that
they cause. To provide ongoing protection against newly discovered viruses, antivirus software must be
kept up to date.
Windows Defender is preinstalled on your computer. HP strongly recommends that you continue to use
an antivirus program to fully protect your computer.
For more information about computer viruses, access the HP Support Assistant.
Using firewall software

Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be a
software program that you install on your computer, network, or both, or it can be a solution made up of
both hardware and software.
There are two types of firewalls to consider:
● Host-based firewalls—Software that protects only the computer it is installed on.
● Network-based firewalls—Installed between your DSL or cable modem and your home network to
protect all the computers on the network.
When a firewall is installed on a system, all data sent to and from the system is monitored and compared
with a set of user-defined security criteria. Any data that does not meet those criteria is blocked.
Your computer or networking equipment may already have a firewall installed. If not, firewall software
solutions are available.
NOTE: Under some circumstances a firewall can block access to internet games, interfere with
printer or file sharing on a network, or block authorized email attachments. To temporarily resolve the
problem, disable the firewall, perform the task that you want to perform, and then reenable the firewall.
To permanently resolve the problem, reconfigure the firewall.
Installing software updates

HP, Windows, and third-party software installed on your computer should be regularly updated to correct
security problems and improve software performance.
To view or change the settings:
IMPORTANT: Microsoft sends out alerts regarding Windows updates, which may include security
updates. To protect the computer from security breaches and computer viruses, install all updates
from Microsoft as soon as you receive an alert.
You can install these updates automatically.
1. Select the Start button, select Settings, and then select Windows Update.
2. Follow the on-screen instructions.
3. To schedule a time for installing updates, select Advanced Options, and then follow the on-screen
instructions.
Using HP Client Security (select products only)

HP Client Security software is preinstalled on your computer. You can access this software through the
HP Client Security icon at the far right of the taskbar or Windows Control Panel. It provides security
features that help protect against unauthorized access to the computer, networks, and critical data.
For more information, see the HP Client Security software Help.
Using HP TechPulse (select products only)

HP TechPulse is a cloud-based IT solution that enables businesses to effectively manage and secure
their company assets.
HP TechPulse helps protect devices against malware and other attacks, monitors device health, and
helps reduce time spent solving device and security issues. You can quickly download and install the
software, which is highly cost-effective relative to traditional in-house solutions. For more information, go
to https://www.hpdaas.com/.
Using an optional security cable (select products only)

A security cable (purchased separately) is designed to act as a deterrent, but it may not prevent the
computer from being mishandled or stolen. To connect a security cable to your computer, follow the
device manufacturer's instructions.
Installing software updates 53

Using a fingerprint reader (select products only)
Integrated fingerprint readers are available on select products. To use the fingerprint reader, you must
enroll your fingerprints in HP Client Security's Credential Manager. For more information, see the HP
Client Security software Help.
After you enroll your fingerprints in Credential Manager, you can use HP Client Security's Password
Manager to store and fill in your user names and passwords in supported websites and applications.
The fingerprint reader is a small metallic sensor that is located in one of the following areas of your
computer:
● Near the bottom of the touchpad
● On the right side of the keyboard
● On the upper-right side of the display
● On the left side of the display
● On the back of the display
Depending on your product, the reader may be oriented horizontally or vertically.
8 Maintenance
Performing regular maintenance keeps your computer in optimal condition. This chapter explains how to
use tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs
and drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer.
Improving performance
You can improve the performance of your computer by performing regular maintenance tasks with tools
such as Disk Defragmenter and Disk Cleanup.
Using Disk Defragmenter

HP recommends using Disk Defragmenter to defragment your hard drive at least once a month.
NOTE: It is not necessary to run Disk Defragmenter on solid-state drives.
To run Disk Defragmenter:
1. Connect the computer to AC power.
2. Select the Search icon in the taskbar, type defragment in the search box, and then select
Defragment and Optimize Drives.
For additional information, access the Disk Defragmenter software Help.
Using Disk Cleanup

Use Disk Cleanup to search the hard drive for unnecessary files that you can safely delete to free up
disk space and help the computer run more efficiently.
To run Disk Cleanup:
1. Select the Search icon in the taskbar, type disk in the search box, and then select Disk Cleanup.
Using HP 3D DriveGuard (select products only)

HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under some
conditions.
● You drop the computer.
● You move the computer with the display closed while the computer is running on battery power.
A short time after one of these events, HP 3D DriveGuard returns the hard drive to normal operation.
NOTE: Only internal hard drives are protected by HP 3D DriveGuard. A hard drive installed in an
optional docking device or connected to a USB port is not protected by HP 3D DriveGuard.
Maintenance 55
NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for
these drives.
Identifying HP 3D DriveGuard status

The hard drive light on the computer changes color to show that the drive in a primary hard drive bay,
the secondary hard drive bay (select products only), or both are parked.
Updating programs and drivers

HP recommends that you update your programs and drivers regularly. Updates can resolve issues and
provide new features and options. For example, older graphics components might not work well with the
most recent gaming software. Without the latest driver, you do not get the most out of your equipment.
Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In

addition, register to receive automatic notifications when updates become available.
To update your programs and drivers, follow these steps.
1. Select the Search icon in the taskbar, type support in the search box, and then select HP Support
Assistant.
‒ or –
2. Under My notebook, select Updates.
Cleaning your computer

Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its
best. Use the following information to safely clean the external surfaces of your computer.
Enabling HP Easy Clean (select products only)

HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software
disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that
you can clean all computer surfaces.
1. Start HP Easy Clean in one of the following ways:
● Select the Start button, and then select HP Easy Clean.
– or –
● Select the HP Easy Clean icon in the taskbar.
– or –
● Select the Start button, and then select the HP Easy Clean tile.
2. Now that your device is disabled for a short period, see Removing dirt and debris from your
computer on page 57 for the recommended steps to clean the high-touch, external surfaces
on your computer. After you remove the dirt and debris, you can also clean the surfaces with a
56 Chapter 8 Maintenance
disinfectant. See Cleaning your computer with a disinfectant on page 57 for guidelines to help
prevent the spread of harmful bacteria and viruses.
Removing dirt and debris from your computer

Here are the recommended steps to clean dirt and debris from your computer.
For computers with wood veneer, see Caring for wood veneer (select products only) on page 58.
1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces.
2. Turn off your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is
turned on or plugged in.
3. Moisten a microfiber cloth with water. The cloth should be moist, but not dripping wet.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
4. Wipe the exterior of the product gently with the moistened cloth.
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids
directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing
hydrogen peroxide or bleach that might damage the finish.
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the
display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB
cables.
6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.
7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
See Cleaning your computer with a disinfectant on page 57 for recommended steps to clean the
high-touch, external surfaces on your computer to help prevent the spread of harmful bacteria and
viruses.
Cleaning your computer with a disinfectant

The World Health Organization (WHO) recommends cleaning surfaces, followed by disinfection, as a
best practice for preventing the spread of viral respiratory illnesses and harmful bacteria.
After cleaning the external surfaces of your computer using the steps in Removing dirt and debris from
your computer on page 57, Caring for wood veneer (select products only) on page 58, or both, you
might also choose to clean the surfaces with a disinfectant. A disinfectant that is within HP’s cleaning
guidelines is an alcohol solution consisting of 70% isopropyl alcohol and 30% water. This solution is also
known as rubbing alcohol and is sold in most stores.
Follow these steps when disinfecting high-touch, external surfaces on your computer:
1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces.
Removing dirt and debris from your computer 57

2. Turn off your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is
turned on or plugged in.
3. Moisten a microfiber cloth with a mixture of 70% isopropyl alcohol and 30% water. The cloth should
be moist, but not dripping wet.
CAUTION: Do not use any of the following chemicals or any solutions that contain them, including
spray-based surface cleaners: bleach, peroxides (including hydrogen peroxide), acetone, ammonia,
ethyl alcohol, methylene chloride, or any petroleum-based materials, such as gasoline, paint thinner,
benzene, or toluene.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
4. Wipe the exterior of the product gently with the moistened cloth.
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids
directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing
hydrogen peroxide or bleach that might damage the finish.
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the
display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB
cables.
6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.
7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
Caring for wood veneer (select products only)

Your product might feature high-quality wood veneer. As with all natural wood products, proper care is
important for best results over the life of the product. Because of the nature of natural wood, you might
see unique variations in the grain pattern or subtle variations in color, which are normal.
● Clean the wood with a dry, static-free microfiber cloth or chamois.
● Avoid cleaning products containing substances such as ammonia, methylene chloride, acetone,
turpentine, or other petroleum-based solvents.
● Do not expose the wood to sun or moisture for long periods of time.
● If the wood becomes wet, dry it by dabbing with an absorbent, lint-free cloth.
● Avoid contact with any substance that might dye or discolor the wood.
● Avoid contact with sharp objects or rough surfaces that might scratch the wood.
See Removing dirt and debris from your computer on page 57 for the recommended steps to clean
the high-touch, external surfaces on your computer. After you remove the dirt and debris, you can also
clean the surfaces with a disinfectant. See Cleaning your computer with a disinfectant on page 57 for
sanitizing guidelines to help prevent the spread of harmful bacteria and viruses.
58 Chapter 8 Maintenance
Traveling with or shipping your computer
If you must travel with or ship your computer, follow these tips to keep your equipment safe.
● Prepare the computer for traveling or shipping:
– Back up your information to an external drive.
– Remove all discs and all external media cards, such as memory cards.
– Turn off and then disconnect all external devices.
– Shut down the computer.
● Take a backup of your information. Keep the backup separate from the computer.
● When traveling by air, carry the computer as hand luggage; do not check it in with the rest of your
luggage.
IMPORTANT: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields
include airport walk-through devices and security wands. Airport conveyer belts and similar
security devices that check carry-on baggage use X-rays instead of magnetism and do not
damage drives.
● If you plan to use the computer during a flight, listen for the in-flight announcement that tells you
when you can use your computer. In-flight computer use is at the discretion of the airline.
● If you are shipping the computer or a drive, use suitable protective packaging and label the package
“FRAGILE.”
● The use of wireless devices might be restricted in some environments. Such restrictions might apply
aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the
policy that applies to the use of a wireless device in your computer, ask for authorization to use your
computer before you turn it on.
● If you are traveling internationally, follow these suggestions:
– Check the computer-related customs regulations for each country or region on your itinerary.
– Check the power cord and adapter requirements for each location in which you plan to use the
computer. Voltage, frequency, and plug configurations vary.
WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not
attempt to run the computer with a voltage converter kit that is sold for appliances.
Traveling with or shipping your computer 59

9 Backing up, restoring, and recovering
You can use Windows tools or HP software to back up your information, create a restore point, reset
your computer, create recovery media, or restore your computer to its factory state. Performing these
standard procedures can return your computer to a working state faster.
IMPORTANT: If you are performing recovery procedures on a tablet, the tablet battery must be at
least 70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
Backing up information and creating recovery media

These methods of creating recovery media and backups are available on select products only.
Using Windows tools for backing up

HP recommends that you back up your information immediately after initial setup. You can do this task
either using Windows Backup locally with an external USB flash drive or using online tools.
NOTE: If computer storage is 32 GB or less, Microsoft® System Restore is disabled by default.
Using the HP Cloud Recovery Download Tool to create recovery media (select
products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB
flash drive.
For details:
■ Go to http://www.hp.com, search for HP Cloud Recovery, and then select the result that matches the
type of computer that you have.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
IMPORTANT: HP recommends that you follow the Restoring and recovery methods on page 61 to
restore your computer before you obtain and use the HP recovery discs. Using a recent backup can
return your machine to a working state sooner than using the HP recovery discs. After the system is
restored, reinstalling all the operating system software released since your initial purchase can be a
lengthy process.
Restoring and recovering your system

You have several tools available to recover your system both within and outside of Windows if the
desktop cannot load.
60 Chapter 9 Backing up, restoring, and recovering

HP recommends that you attempt to restore your system using the Restoring and recovery methods on
page 61.
Creating a system restore

System Restore is available in Windows. The System Restore software can automatically or manually
create restore points, or snapshots, of the system files and settings on the computer at a particular
point.
When you use System Restore, it returns your computer to its state at the time you made the restore
point. Your personal files and documents should not be affected.
Restoring and recovery methods

After you run the first method, test to see whether the issue still exists before you proceed to the next
method, which might now be unnecessary.
1. Run a Microsoft System Restore.
2. Run Reset this PC.
NOTE: The options Remove everything and then Fully clean the drive can take several hours to
complete and leave no information on your computer. It is the safest way to reset your computer
before you recycle it.
3. Recover using HP Recovery media. For more information, see Recovering using HP Recovery media
on page 61.
For more information about the first two methods, see the Get Help app:
■ Select the Start button, select All apps, select the Get Help app, and then enter the task you want to
perform.
NOTE: You must be connected to the internet to access the Get Help app.
Recovering using HP Recovery media

You can use HP Recovery media to recover the operating system and drivers that were installed at the
factory. On select products, you can create recovery media on a bootable USB flash drive using the HP
Cloud Recovery Download Tool.
For details, see Using the HP Cloud Recovery Download Tool to create recovery media (select products
only) on page 60.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
To recover your system:
■ Insert the HP Recovery media, and then restart the computer.
NOTE: HP recommends that you follow the Restoring and recovery methods on page 61 to restore
your computer before you obtain and use the HP recovery discs. Using a recent backup can return your
machine to a working state sooner than using the HP recovery discs. After the system is restored,
reinstalling all the operating system software released since your initial purchase can be a lengthy
process.
Creating a system restore 61

Changing the computer boot order
If your computer does not restart using the HP Recovery media, you can change the computer boot
order, which is the order of devices listed in BIOS for startup information. You can select an optical drive
or a USB flash drive, depending on the location of your HP Recovery media.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
To change the boot order:
1. Insert the HP Recovery media.
2. Access the system Startup menu.
● For computers or tablets with keyboards attached, turn on or restart the computer or tablet,
quickly press esc, and then press f9 for boot options.
● For tablets without keyboards, turn on or restart the tablet, quickly press and hold the volume
up button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly press and hold the volume down button, and then select f9.
3. Select the optical drive or USB flash drive from which you want to boot, and then follow the
on-screen instructions.
Using HP Sure Recover (select products only)

Select computer models are configured with HP Sure Recover, a PC operating system (OS) recovery
solution built into the hardware and software. HP Sure Recover can fully restore the HP OS image
without installed recovery software.
Using HP Sure Recover, an administrator or user can restore the system and install:
● Latest version of the operating system
● Platform-specific device drivers
● Software applications, in the case of a custom image
To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the
on-screen instructions to find your product and locate your documentation.
62 Chapter 9 Backing up, restoring, and recovering

10 Computer Setup (BIOS), TPM, and HP Sure
Start
HP provides several tools to help set up and protect your computer.
Using Computer Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input
and output devices on the system (such as hard drives, display, keyboard, mouse, and printer). Computer
Setup includes settings for types of devices installed, the startup sequence of the computer, and
amount of system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer
from operating properly.
To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press f10 to
enter Computer Setup.
Navigating and selecting in Computer Setup

You can navigate and select in Computer Setup using one or more methods.
● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter,
or use a pointing device to select the item.
● To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen,
or use the up arrow key or the down arrow key on the keyboard.
● To close open dialog boxes and return to the main Computer Setup screen, press esc, and then
follow the on-screen instructions.
To exit Computer Setup, choose one of the following methods:
● To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes
and Exit, and then select Yes.
● To save your changes and exit Computer Setup menus, select Main, select Save Changes and Exit,
and then select Yes.
Restoring factory settings in Computer Setup

To return all settings in Computer Setup to the values that were set at the factory, follow these steps.
NOTE: Restoring defaults will not change the hard drive mode.
Computer Setup (BIOS), TPM, and HP Sure Start 63

1. Start Computer Setup. See Using Computer Setup on page 63.
2. Select Main, select Apply Factory Defaults and Exit, and then select Yes.
NOTE: On select products, the selections might display Restore Defaults instead of Apply Factory
Defaults and Exit.
NOTE: Your password settings and security settings are not changed when you restore the factory
settings.
Updating the BIOS

Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP
website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.
Determining the BIOS version

To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your
computer.
If you are already in Windows, you can access BIOS version information (also known as ROM date and
System BIOS) by pressing fn+esc (select products only). Or you can use Computer Setup.
2. Select Main, and then select System Information.
3. To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes
and Exit, and then select Yes.
To check for later BIOS versions, see Preparing for a BIOS update on page 64.
Preparing for a BIOS update

Be sure to follow all prerequisites before downloading and installing a BIOS update.
IMPORTANT: To reduce the risk of damage to the computer or an unsuccessful installation, download
and install a BIOS update only when the computer is connected to reliable external power using the AC
adapter. Do not download or install a BIOS update while the computer is running on battery power,
docked in an optional docking device, or connected to an optional power source. During the download
and installation, follow these instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
64 Chapter 10 Computer Setup (BIOS), TPM, and HP Sure Start

Downloading a BIOS update
After you review the prerequisites, you can check for and download BIOS updates.
1. Select the Search icon in the taskbar, type support in the search box, and then select the HP
– or –
2. Select Updates, and then select Check for updates and messages.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed
on your computer. Make a note of the date, name, or other identifier. You might need this
information to locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is
downloaded. You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before
installing any software updates, especially system BIOS updates.
Installing a BIOS update

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete. If no instructions are displayed, follow these steps.
1. Select the Search icon in the taskbar, type file in the search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the
downloaded file from your hard drive.
Changing the boot order using the f9 prompt

To dynamically choose a boot device for the current startup sequence, follow these steps.
1. Access the Boot Device Options menu:
● Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot
Device Options menu.
2. Select a boot device, press enter, and then follow the on-screen instructions.
Downloading a BIOS update 65

TPM BIOS settings (select products only)
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).
IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must
ensure that your intended use of TPM complies with relevant local laws, regulations and policies, and
approvals or licenses must be obtained if applicable. For any compliance issues arising from your
operation or usage of TPM that violates the previously mentioned requirement, you shall bear all the
liabilities wholly and solely. HP will not be responsible for any related liabilities.
NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.
To access TPM settings in Computer Setup:
2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.
Using HP Sure Start (select products only)

Select computer models are configured with HP Sure Start, a technology that monitors the computer's
BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
automatically restores the BIOS to its previously safe state, without user intervention.
HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default
configuration. Advanced users can customize the default configuration.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.
66 Chapter 10 Computer Setup (BIOS), TPM, and HP Sure Start

11 Using HP PC Hardware Diagnostics
You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware
is running properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware
Diagnostics UEFI (Unified Extensible Firmware Interface), and (for select products only) Remote HP PC
Hardware Diagnostics UEFI, a firmware feature.
Using HP PC Hardware Diagnostics Windows (select products

only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests
to determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, you must download and
install it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware
Diagnostics Windows on page 68.
Using an HP PC Hardware Diagnostics Windows hardware failure ID code

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a
24-digit failure ID code is generated for select component tests. For interactive tests, such as keyboard,
mouse, or audio and video palette, you must perform troubleshooting steps before you can receive a
failure ID.
■ You have several options after you receive a failure ID:
● Select Next to open the Event Automation Service (EAS) page, where you can log the case.
● Scan the QR code with your mobile device, which takes you to the EAS page, where you can log
the case.
● Select the box next to the 24-digit failure ID to copy your failure code and send it to support.
Accessing HP PC Hardware Diagnostics Windows

After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Support Assistant or
the Start menu.
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support
Assistant:
1. Complete one of the following tasks:
● Select the Search icon in the taskbar, type support in the search box, and then select the HP
● Select the question mark icon in the taskbar.
2. Select Fixes & Diagnostics.
Using HP PC Hardware Diagnostics 67

3. Select Run hardware diagnostics, and then select Launch.
4. When the tool opens, select the type of diagnostic test that you want to run, and then follow the
NOTE: To stop a diagnostic test, select Cancel.
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start
menu:
1. Select the Start button, and then select All apps.
2. Select HP PC Hardware Diagnostics Windows.
3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the
NOTE: To stop a diagnostic test, select Cancel.
Downloading HP PC Hardware Diagnostics Windows

The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. You
must use a Windows computer to download this tool because only .exe files are provided.
Downloading the latest HP PC Hardware Diagnostics Windows version from HP

To download HP PC Hardware Diagnostics Windows from HP, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics Windows, and then select the specific Windows diagnostics
version to download to your computer or a USB flash drive.
The tool downloads to the selected location.
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store

You can download the HP PC Hardware Diagnostics Windows from the Microsoft Store:
1. Select the Microsoft Store app on your desktop or select the Search icon in the taskbar, and then
type Microsoft Store in the search box.
2. Type HP PC Hardware Diagnostics Windows in the Microsoft Store search box.
3. Follow the on-screen directions.
Downloading HP Hardware Diagnostics Windows by product name or number (select products

only)
You can download HP PC Hardware Diagnostics Windows by product name or number.
NOTE: For some products, you might have to download the software to a USB flash drive by using the
product name or number.
68 Chapter 11 Using HP PC Hardware Diagnostics

1. Go to http://www.hp.com/support.
2. Select Software and Drivers, select your type of product, and then enter the product name or
number in the search box that is displayed.
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select
the specific Windows diagnostics version to be downloaded to your computer or USB flash drive.
Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, navigate to the folder on your computer or the USB
flash drive where the .exe file downloaded, double-click the .exe file, and then follow the on-screen
instructions.
Using HP PC Hardware Diagnostics UEFI

HP PC Hardware Diagnostics Unified Extensible Firmware Interface (UEFI) allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating
system or other software components.
NOTE: For some products, you must use a Windows computer and a USB flash drive to download and
create the HP UEFI support environment because only .exe files are provided. For more information,
see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 70.
If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose
hardware issues.
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code

When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
failure ID code is generated.
For assistance in solving the problem, complete one of these tasks:
● Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the
failure ID code that appears on the next screen. The HP Customer Support - Service Center
page appears with your failure ID and product number automatically filled in. Follow the on-screen
instructions.
● Contact support, and provide the failure ID code.
Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow this procedure.
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
Installing HP PC Hardware Diagnostics Windows 69

a. Connected USB flash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 70.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test that you want to run, and then
follow the on-screen instructions.
Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software

(select products only)
To start HP PC Hardware Diagnostics UEFI through HP Hotkey Support software, follow this procedure.
1. From the Start menu, open the HP System Information Application or enter Fn+Esc.
2. In HP System Information screen, select Run System Diagnostics, select Yes to run the application,
and then select Restart.
IMPORTANT: To prevent loss of data, save your work in all open apps before restarting your computer.
NOTE: When the restart is complete, the computer will boot to HP PC Hardware Diagnostics UEFI
Application. Proceed with the troubleshooting tests.
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations.
● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.
NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only,
and you must use a Windows computer to download and create the HP UEFI support environment
because only .exe files are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this
procedure:
2. Select Download HP Diagnostics UEFI, and then select Run.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products

only)
You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only)
to a USB flash drive.

NOTE: For some products, you might have to download the software to a USB flash drive by using the
product name or number.
2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specific
UEFI Diagnostics version for your computer.
Using Remote HP PC Hardware Diagnostics UEFI settings

(select products only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then run the diagnostics on your computer, and it might upload
results to a preconfigured server.
For more information about Remote HP PC Hardware Diagnostics UEFI, go to

http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.
Downloading Remote HP PC Hardware Diagnostics UEFI

HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a
server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.
2. Select Download Remote Diagnostics, and then select Run.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

You can download HP Remote PC Hardware Diagnostics UEFI by product name or number.
NOTE: For some products, you might have to download the software by using the product name or
number.
2. Select Software and Drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote
UEFI version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform
several customizations.
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 71

● Set the location for downloading the diagnostic tools. This feature provides access to the tools
from the HP website or from a server that has been preconfigured for use. Your computer does
not require the traditional local storage (such as a hard drive or USB flash drive) to run remote
diagnostics.
● Set a location for storing the test results. You can also set the user name and password that you use
for uploads.
● Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
3. Make your customization selections.
4. Select Exit, then select Save Changes and Exit to save your settings.

12 Specifications
When you travel with or store your computer, the input power ratings and operating specifications
provide helpful information.
Input power
The power information in this section might be helpful if you plan to travel internationally with the
computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC
power source must be rated at 100 V–240 V, 50 Hz–60 Hz. Although the computer can be powered from
a standalone DC power source, it should be powered only with an AC adapter or a DC power source
supplied and approved by HP for use with this computer.
The computer can operate on DC power within one or more of the following specifications. The voltage
and current for your computer is located on the regulatory label.
Specifications 73
Table 12-1 DC power specifications
Input Power Rating
Operating voltage and current 5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 2.5 A / 15 V dc @2 A – 30

W USB-C®
5 V dc @ 2 A / 12 V dc @ 3 A /15 V dc @ 3 A – 45 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 3.75 A /15 V dc @ 3 A – 45
W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 3.75 A / 12 V dc @ 3.75 A /
15 V dc @ 3 A / 20 V dc @ 2.25 A – 45 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 5 A / 15 V dc @ 4.33 A /
20 V dc @ 3.25 A – 65 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V
dc @ 4.33 A / 20 V dc @ 3.25 A – 65 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V
dc @ 5 A / 20 V dc @ 4.5 A – 90 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 5 A / 15 V dc @ 5 A /
20 V dc @ 5 A / 5 V dc USB-A port @ 2 A – 100 W USB-C + 10 W
USB-A
19.5 V dc @ 2.31 A – 45 W
19.5 V dc @ 3.33 A – 65 W
19.5 V dc @ 4.62 A – 90 W
19.5 V dc @ 6.15 A – 120 W
19.5 V dc @ 6.9 A – 135 W
19.5 V dc @ 7.70 A – 150 W
19.5 V dc @ 10.3 A – 200 W
19.5 V dc @ 11.8 A – 230 W
19.5 V dc @ 16.92 A – 330 W
20 V dc @ 14 A – 280 W
NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not
exceeding 240 V rms.
Operating environment
Use the operating specifications for helpful information when you travel with or store your computer.
Table 12-2 Operating environment specifications
Factor Metric U.S.
Temperature
Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F
Nonoperating –20°C to 60°C –4°F to 140°F
74 Chapter 12 Specifications
Table 12-2 Operating environment specifications (continued)
Factor Metric U.S.
Relative humidity (noncondensing)
Operating 10% to 90% 10% to 90%
Nonoperating 5% to 95% 5% to 95%
Maximum altitude (unpressurized)
Operating –15 m to 3,048 m –50 ft to 10,000 ft
Nonoperating –15 m to 12,192 m –50 ft to 40,000 ft
Operating environment 75
13 Electrostatic discharge
Electrostatic discharge is the release of static electricity when two objects come into contact—for
example, the shock you receive when you walk across the carpet and touch a metal door knob.
A discharge of static electricity from fingers or other electrostatic conductors may damage electronic
components.
IMPORTANT: To prevent damage to the computer, damage to a drive, or loss of information, observe
these precautions:
● If removal or installation instructions direct you to unplug the computer, first be sure that it is
properly grounded.
● Keep components in their electrostatic-safe containers until you are ready to install them.
● Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
● Use nonmagnetic tools.
● Before handling components, discharge static electricity by touching an unpainted metal surface.
● If you remove a component, place it in an electrostatic-safe container.
76 Chapter 13 Electrostatic discharge

14 Accessibility
HP's goal is to design, produce, and market products, services, and information that everyone
everywhere can use, either on a stand-alone basis or with appropriate third-party assistive technology
(AT) devices or applications.
HP and accessibility
Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is
reflected in everything HP does. HP strives to create an inclusive environment focused on connecting
people to the power of technology throughout the world.
Finding the technology tools you need

Technology can unleash your human potential. Assistive technology removes barriers and helps you
create independence at home, at work, and in the community. Assistive technology helps increase,
maintain, and improve the functional capabilities of electronic and information technology.
For more information, see Finding the best assistive technology on page 78.
The HP commitment
HP is committed to providing products and services that are accessible for people with disabilities.
This commitment supports the company's diversity objectives and helps ensure that the benefits of
technology are available to all.
The HP accessibility goal is to design, produce, and market products and services that can be effectively
used by everyone, including people with disabilities, either on a standalone basis or with appropriate
assistive devices.
To achieve that goal, this Accessibility Policy establishes seven key objectives to guide HP actions. All
HP managers and employees are expected to support these objectives and their implementation in
accordance with their roles and responsibilities:
● Raise the level of awareness of accessibility issues within HP, and provide employees with the
training they need to design, produce, market, and deliver accessible products and services.
● Develop accessibility guidelines for products and services, and hold product development groups
accountable for implementing these guidelines where competitively, technically, and economically
feasible.
● Involve people with disabilities in the development of accessibility guidelines and in the design and
testing of products and services.
● Document accessibility features, and make information about HP products and services publicly
available in an accessible form.
● Establish relationships with leading assistive technology and solution providers.
● Support internal and external research and development that improves assistive technology
relevant to HP products and services.
Accessibility 77
● Support and contribute to industry standards and guidelines for accessibility.
International Association of Accessibility Professionals (IAAP)

IAAP is a not-for-profit association focused on advancing the accessibility profession through
networking, education, and certification. The objective is to help accessibility professionals develop and
advance their careers and to better enable organizations to integrate accessibility into their products
and infrastructure.
As a founding member, HP joined to participate with other organizations to advance the field of
accessibility. This commitment supports HP’s accessibility goal of designing, producing, and marketing
products and services that people with disabilities can effectively use.
IAAP will make the profession strong by globally connecting individuals, students, and
organizations to learn from one another. If you are interested in learning more, go to
http://www.accessibilityassociation.org to join the online community, sign up for newsletters, and learn
about membership options.
Finding the best assistive technology

Everyone, including people with disabilities or age-related limitations, should be able to communicate,
express themselves, and connect with the world using technology. HP is committed to increasing
accessibility awareness within HP and with our customers and partners.
Whether it’s large fonts that are easy on the eyes, voice recognition that lets you give your hands a rest,
or any other assistive technology to help with your specific situation—a variety of assistive technologies
make HP products easier to use. How do you choose?
Assessing your needs

Technology can unleash your potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology (AT) helps increase,
maintain, and improve the functional capabilities of electronic and information technology.
You can choose from many AT products. Your AT assessment should allow you to evaluate several
products, answer your questions, and facilitate your selection of the best solution for your situation.
You will find that professionals qualified to do AT assessments come from many fields, including those
licensed or certified in physical therapy, occupational therapy, speech/language pathology, and other
areas of expertise. Others, while not certified or licensed, can also provide evaluation information.
You will want to ask about the individual's experience, expertise, and fees to determine if they are
appropriate for your needs.
Accessibility for HP products

These links provide information about accessibility features and assistive technology, if applicable and
available in your country or region, that are included in various HP products. These resources will help
you select the specific assistive technology features and products most appropriate for your situation.
● HP Aging & Accessibility: Go to http://www.hp.com, type Accessibility in the search box. Select
Office of Aging and Accessibility.
● HP computers: For Windows products, go to http://www.hp.com/support, type Windows

Accessibility Options in the Search our knowledge search box. Select the appropriate
operating system in the results.
● HP Shopping, peripherals for HP products: Go to http://store.hp.com, select Shop, and then select
Monitors or Accessories.
78 Chapter 14 Accessibility
If you need additional support with the accessibility features on your HP product, see Contacting
support on page 81.
Additional links to external partners and suppliers that may provide additional assistance:
● Microsoft Accessibility information (Windows and Microsoft Office)
● Google Products accessibility information (Android, Chrome, Google Apps)
Standards and legislation

Countries worldwide are enacting regulations to improve access to products and services for persons
with disabilities. These regulations are historically applicable to telecommunications products and
services, PCs and printers with certain communications and video playback features, their associated
user documentation, and their customer support.
Standards
The US Access Board created Section 508 of the Federal Acquisition Regulation (FAR) standards to
address access to information and communication technology (ICT) for people with physical, sensory, or
cognitive disabilities.
The standards contain technical criteria specific to various types of technologies, as well as
performance-based requirements which focus on functional capabilities of covered products. Specific
criteria cover software applications and operating systems, web-based information and applications,
computers, telecommunications products, video and multimedia, and self-contained closed products.
Mandate 376 – EN 301 549

The European Union created the EN 301 549 standard within Mandate 376 as an online toolkit for public
procurement of ICT products. The standard specifies the accessibility requirements applicable to ICT
products and services, with a description of the test procedures and evaluation methodology for each
requirement.
Web Content Accessibility Guidelines (WCAG)

Web Content Accessibility Guidelines (WCAG) from the W3C's Web Accessibility Initiative (WAI) helps
web designers and developers create sites that better meet the needs of people with disabilities or
age-related limitations.
WCAG advances accessibility across the full range of web content (text, images, audio, and video)
and web applications. WCAG can be precisely tested, is easy to understand and use, and allows web
developers flexibility for innovation. WCAG 2.0 has also been approved as ISO/IEC 40500:2012.
WCAG specifically addresses barriers to accessing the web experienced by people with visual, auditory,
physical, cognitive, and neurological disabilities, and by older web users with accessibility needs. WCAG
2.0 provides characteristics of accessible content:
● Perceivable (for instance, by addressing text alternatives for images, captions for audio, adaptability
of presentation, and color contrast)
● Operable (by addressing keyboard access, color contrast, timing of input, seizure avoidance, and
navigability)
● Understandable (by addressing readability, predictability, and input assistance)
● Robust (for instance, by addressing compatibility with assistive technologies)
Standards and legislation 79

Legislation and regulations
Accessibility of IT and information has become an area of increasing legislative importance. These links
provide information about key legislation, regulations, and standards.
● United States
● Canada
● Europe
● Australia
Useful accessibility resources and links

These organizations, institutions, and resources might be good sources of information about disabilities
and age-related limitations.
NOTE: This is not an exhaustive list. These organizations are provided for informational purposes
only. HP assumes no responsibility for information or contacts you encounter on the internet. Listing on
this page does not imply endorsement by HP.
Organizations
These organizations are a few of the many that provide information about disabilities and age-related
limitations.
● American Association of People with Disabilities (AAPD)
● The Association of Assistive Technology Act Programs (ATAP)
● Hearing Loss Association of America (HLAA)
● Information Technology Technical Assistance and Training Center (ITTATC)
● Lighthouse International
● National Association of the Deaf
● National Federation of the Blind
● Rehabilitation Engineering & Assistive Technology Society of North America (RESNA)
● Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI)
● W3C Web Accessibility Initiative (WAI)
Educational institutions
Many educational institutions, including these examples, provide information about disabilities and
age-related limitations.
● California State University, Northridge, Center on Disabilities (CSUN)
● University of Wisconsin - Madison, Trace Center
● University of Minnesota computer accommodations program
80 Chapter 14 Accessibility
Other disability resources
Many resources, including these examples, provide information about disabilities and age-related
limitations.
● ADA (Americans with Disabilities Act) Technical Assistance Program
● ILO Global Business and Disability network
● EnableMart
● European Disability Forum
● Job Accommodation Network
● Microsoft Enable
HP links
These HP-specific links provide information that relates to disabilities and age-related limitations.
HP comfort and safety guide
HP public sector sales
Contacting support
HP offers technical support and assistance with accessibility options for customers with disabilities.
NOTE: Support is in English only.
● Customers who are deaf or hard of hearing who have questions about technical support or
accessibility of HP products:
– Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain
Time.
● Customers with other disabilities or age-related limitations who have questions about technical
support or accessibility of HP products:
– Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.
Other disability resources 81

Index
A battery right side 3

conserving power 40 Computer Setup
accessibility 77, 78, 80, 81
discharging 40 BIOS administrator
accessibility needs
factory-sealed 41 password 45-47
assessment 78
finding information 40 navigating and selecting 63
action keys 12
low battery levels 40 restoring factory settings 63
identifying 12
resolving low battery level 41 starting 63
keyboard backlight 13
battery charge 40 connecting to a WLAN 19
mute 12
battery information, finding 40 connector, power 5
privacy screen 12
battery light 5 corporate WLAN connection 19
screen brightness 12
battery power 39 critical battery level 40
speaker volume 13
BIOS customer support,
switch screen image 12
determining version 64 accessibility 81
using 12
downloading an update 64, 65
wireless 13
updating 64 D
administrator password 44
Bluetooth device 18, 21
airplane mode key 18 data transfer 35
Bluetooth label 15
ambient light and color sensor, Disk Cleanup software 55
boot order
identifying 6 Disk Defragmenter software 55
changing using the f9
antivirus software 52 display components 5
prompt 65
assistive technology (AT) display states 32
boot order, changing 62
finding 78 DriveLock
buttons
purpose 77 description 49
left touchpad 8
AT (assistive technology) disabling 50
power 10, 11
finding 78 enabling 50
right touchpad 8
purpose 77 DriveLock master password
audio 29 changing 51
C
adjusting volume 13 DriveLock password
HDMI 32, 33 camera 6 changing 51
headphones 29 identifying 6 entering 51
headsets 30 using 29 setting 49
sound settings 30 camera light, identifying 6 DriveLock Security Options 47
speakers 29 camera privacy cover
audio-out (headphone)/audio-in using 29 E
(microphone) combo jack, camera privacy cover,
electrostatic discharge 76
identifying 4 identifying 6
esc key, identifying 11
Automatic Drivelock caps lock light, identifying 9
eSIM 20
selecting 47 caring for your computer 56
external power, using 42
Automatic DriveLock cleaning your computer 56
disabling 48 caring for wood veneer 58 F
enabling 47 disinfecting 57
Automatic DriveLock password HP Easy Clean 56 factory-sealed battery 41
entering 48 removing dirt and debris 57 fingerprint reader 54
components fingerprint reader, identifying 10
B bottom 14 fingerprints, registering 52
display 5 firewall software 52
backup, creating 60 fn key, identifying 11
keyboard area 7
backups 60 fn lock light, identifying 9
left side 4
rear 14
82 Index
four-finger swipe touchpad using 67 microphone mute 9
gesture 27 HP Recovery media num lk 9
four-finger tap touchpad recovery 61 power 9
gesture 27 HP resources 1 privacy key 9
HP Sure Recover 62 lights, mute 9
G HP TechPulse 53 lights, num lk 9
low battery level 40
gesture 27
I low blue light mode 5
GPS 20
IMEI number 19
M
H initiating Sleep and
Hibernation 37 magnetic pen attachment area,
hardware, locating 3
input power 73 identifying 3
HDMI audio, configuring 32, 33
integrated numeric keypad, maintenance
HDMI port
identifying 12 Disk Cleanup 55
connecting 32
internal microphones, Disk Defragmenter 55
HDMI port, identifying 4
identifying 6 updating programs and
headphones, connecting 29
International Association of drivers 56
headsets, connecting 30
Accessibility Professionals 78 managing power 37
Hibernation
MEID number 19
exiting 38
J microphone mute key,
initiated during critical battery
identifying 13
level 40 jacks
microphone mute light,
initiating 38 audio-out (headphone)/audio-in
identifying 9
high-definition devices, (microphone) combo 4
Miracast 34
connecting 32, 34
K mobile broadband
hot keys
activating 19, 20
break 13
keyboard and optional mouse IMEI number 19
microphone mute 13
using 28 MEID number 19
programming query 14
keyboard backlight mobile operator settings
scroll lock 13
action key 13 locating 19
using 13
keypad mute light, identifying 9
HP 3D DriveGuard 55
integrated numeric 12 mute volume action key 12
HP Assistive Policy 77
keys
HP Client Security 53
action 12 N
HP Fast Charge 39
esc 11
HP LAN-Wireless Protection 22 nano SIM card, inserting 17
fn 11
HP MAC Address Pass Near Field Communications (NFC)
num lk 12
Through 23 tapping area and antenna,
Windows 11
HP Mobile Broadband identifying 8
activating 19, 20 L NFC 21
IMEI number 19 num lk light 9
MEID number 19 labels num lk light, identifying 9
HP PC Hardware Diagnostics UEFI Bluetooth 15
downloading 70 regulatory 15 O
failure ID code 69 serial number 15
one-finger slide touch screen
HP Hotkey Support service 15
gesture 28
software 70 wireless certification 15
operating environment 74
starting 69, 70 WLAN 15
using 69 left side components 4
P
HP PC Hardware Diagnostics lights
Windows AC adapter and battery 5 passwords
accessing 67, 68 battery 5 administrator 44
downloading 68 camera 6 BIOS administrator 45-47
failure ID code 67 caps lock 9 user 44
installing 69 fn lock 9 pen, magnetic attachment area 3
Index 83
ports restoring 60 T
HDMI 4, 32 restoring and recovery
tap touchpad and touch screen
USB SuperSpeed 4 methods 61
gesture 25
USB SuperSpeed port with HP right side components 3
three-finger swipe touchpad
Sleep and Charge 4
gesture 27
USB Type-C 35 S
three-finger tap touchpad
USB Type-C power connector
screen brightness action keys 12 gesture 26
and Thunderbolt port with
Section 508 accessibility Thunderbolt, connecting USB Type-
HP Sleep and Charge 5
standards 79 C 31
USB Type-C Thunderbolt 31
security cable 53 touch screen gestures
power
security cable slot, identifying 3 one-finger slide 28
battery 39
serial number, computer 15 touchpad
external 42
service labels, locating 15 settings 7
power button, identifying 10, 11
setup utility using 25
power connector
navigating and selecting 63 touchpad and touch screen
identifying USB Type-C 5
restoring factory settings 63 gestures
power icon, using 39
shipping the computer 59 tap 25
power lights 9
shutdown 38 two-finger pinch zoom 25
power settings, using 39
SIM card slot, identifying 3 touchpad buttons
precision touchpad
SIM card, correct size 16 identifying 8
using 25
SIM card, inserting 16 touchpad gestures
precision touchpad gestures
Sleep four-finger swipe 27
four-finger swipe 27
exiting 37 four-finger tap 27
four-finger tap 27
initiating 37 three-finger swipe 27
three-finger swipe 27
Sleep and Hibernation, three-finger tap 26
three-finger tap 26
initiating 37 two-finger slide 26
two-finger slide 26
slots two-finger tap 26
two-finger tap 26
security cable 3 touchpad zone, identifying 8
privacy key light 9
SIM card 3 TPM settings 66
privacy screen action key,
smart card 5 transfer data 35
identifying 12
smart card slot, identifying 5 traveling with the computer 15,
product name and number,
software 59
computer 15
antivirus 52 turning off the computer 38
public WLAN connection 19
Disk Cleanup 55 two-finger pinch zoom touchpad
Disk Defragmenter 55 and touch screen gesture 25
R
firewall 52 two-finger slide touchpad
recovery 60 software installed, locating 3 gesture 26
discs 61 software updates, installing 53 two-finger tap touchpad
media 61 sound gesture 26
USB flash drive 61 See audio
recovery media 60 sound settings, using 30 U
creating using HP Cloud speaker volume action keys 13
unresponsive system 38
Recovery Download speakers
updating programs and
Tool 60 connecting 29
drivers 56
creating using Windows speakers, identifying 14
USB SuperSpeed port with HP
tools 60 special keys, using 10
Sleep and Charge,
regulatory information standards and legislation,
identifying 4
regulatory label 15 accessibility 79
USB SuperSpeed port,
wireless certification labels 15 Sure Start
identifying 4
Remote HP PC Hardware using 66
USB Type-C port, connecting 31,
Diagnostics UEFI settings switch screen image action
35
customizing 71 key 12
USB Type-C power connector and
using 71 system restore 61
Thunderbolt port with HP Sleep
resources, accessibility 80 system restore point, creating 60
and Charge, identifying 5
84 Index
user password 44
using passwords 44
using the keyboard and optional
mouse 28
using the touchpad 25
V
vents, identifying 14, 15
video 30
HDMI port 32
Thunderbolt Port device 31
USB Type-C 31
wireless displays 34, 35
volume
adjusting 13
mute 12
W
Windows
backup 60
recovery media 60
system restore point 60
Windows Hello
using 52
Windows key, identifying 11
Windows tools, using 60
wireless action key 13
wireless antennas, identifying 6
wireless button 18
wireless certification label 15
wireless controls
button 18
operating system 18
wireless key 18
wireless light 18
wireless network (WLAN)
connecting 19
corporate WLAN
connection 19
functional range 19
public WLAN connection 19
WLAN antennas, identifying 6
WLAN device 15
WLAN label 15
WWAN antennas, identifying 6
WWAN device 18-20
Index 85

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User Guide

First Edition: March 2023

Document Part Number: N34076-001

iv Processor configuration setting (select products only)

TIP: Provides helpful hints for completing a task.

1 Getting started ....................................................................................................................................................................................................................................... 1

4 Navigating the screen.................................................................................................................................................................................................................. 25

9 Backing up, restoring, and recovering..............................................................................................................................................................................60

10 Computer Setup (BIOS), TPM, and HP Sure Start ..................................................................................................................................................63

11 Using HP PC Hardware Diagnostics ..................................................................................................................................................................................67

● Find installed software—Access a list of the software preinstalled on the computer:

Select the Start button, and then select All apps.

Table 1-1 Additional information

Setup Instructions ● Overview of computer setup and features

HP support ● Online chat with an HP technician

For HP support, go to https://www.hp.com/support, and ● Support telephone numbers

Select the question mark icon (select products only) in

Safety & Comfort Guide ● Proper workstation setup

● Guidelines for posture and work habits that increase your

IMPORTANT: You must be connected to the

■ Select the Search icon in the taskbar, type HP

Limited Warranty* ● Specific warranty information about this computer

To access this document:

■ Select the Search icon in the taskbar, type HP

IMPORTANT: You must be connected to the

2 Chapter 1 Getting started

A list displays all the devices installed on your computer.

Table 2-1 Right-side components and their descriptions

(1) Magnetic pen attachment area (select Holds an optional pen.

NOTE: The security cable is designed to act as a deterrent,

NOTE: Use a standard USB Type-A charging cable or cable

(5) Audio-out (headphone)/Audio-in Connects optional powered stereo speakers, headphones,

WARNING! To reduce the risk of personal injury, adjust the

To access this guide:

■ Select the Search icon in the taskbar, type HP

Table 2-2 Left-side components and their descriptions

(1) HDMI® port Connects an optional video or audio device, such as a

NOTE: Use a standard USB Type-A charging cable or cable

Connect USB devices, provide high-speed data transfer, and

NOTE: Use a standard USB Type-C charging cable or cable

Connect display devices that have a USB Type-C connector,

NOTE: Your computer might also support a Thunderbolt

(4) Battery light When AC power is connected:

● White: The battery charge is greater than 90 percent.

● Amber: The battery charge is from 0 to 90 percent.

● Off: The battery is not charging.

When AC power is disconnected (battery not charging):

● Blinking amber: The battery has reached a low battery

● Off: The battery is not charging.

Low blue light mode (select products only)

(2) Internal microphones (2) (select products only) Record sound.

NOTE: Camera functions vary depending on the camera

NOTE: If you have both front-facing and rear-facing cameras,

To access this guide:

Adjusting touchpad settings

Turning on the touchpad

2. Using an external mouse, click the Touchpad button.

NOTE: For more information, see Using touchpad and touch

(3) Mute light ● On: Computer sound is off.

● Off: Computer sound is on.