Note: For information about Captioned Telephone Service (CTS) which uses the traditional telephone network instead of Internet Protocol, visit the CTS page. For general information about Telecommunications Relay Services (TRS), visit the TRS page.
Internet Protocol Captioned Telephone Service (IP CTS) is used by persons with hearing loss who can speak and have some residual hearing. Like CTS, it allows the user to simultaneously listen to the other party and read the captions of what the other party in a telephone conversation is saying. IP CTS uses the Internet – rather than the telephone network – to provide the link and captions between the IP CTS user and the IP CTS service provider. Automated speech recognition technology, with or without the assistance of a CA, transcribes the non-IP CTS user’s words into captions for the IP CTS user to read. IP CTS can be used with a captioned telephone or an existing voice telephone and a computer or other Web-enabled device without requiring any specialized equipment.
Rules, Guides, and Reports
- Rules
- Telecommunications Relay Services - 47 CFR § 64 Subpart F
- Telecommunications Relay Services Emergency Calling Requirements - 47 CFR § 9 Subpart E
- TRS Customer Proprietary Network Information – 47 CFR § 64 Subpart EE
- FCC Consumer Guides
Contact Information for IP CTS Providers
Filing a Complaint with the FCC
Note: You can file your complaint about IP CTS with the FCC online.
Orders, Public Notices, Notices and Press Releases
12/17/24
Hamilton Relay Granted Full Certification to Provide IP CTS (DA 24-1265)
Order: Word||PDF
12/17/24
FCC extends the conditional certifications of CaptionCall and Sorenson Communications to provide IP CTS and VRS (DA 24-1264)
Public Notice: Word||PDF
10/29/24
FCC Seeks Comment on Sorenson and CaptionCall Applications for TRS Certifications (DA 24-1113)
Public Notice: Word||PDF
8/1/24
FCC Seeks Comment on Accessibility Organizations IP CTS Petition (DA 24-748)
Public Notice: Word||PDF
8/1/24
FCC Adopts IP Captioned Telephone Service 5-Year Compensation Plan (FCC 24-81)
Report and Order: TEXT||PDF
7/9/24
FCC Announces $34.6 Million CaptionCall Consumer Privacy Investigation Settlement (DA 24-641)
Order and Consent Decree: TEXT||PDF
News Release: Word||PDF
6/28/24
TRS Fund Compensation and Contribution Formulas for 2024-25 Fund Year (DA 24-620)
Order: Word||PDF
6/3/24
2024 TRS Complaint Logs and Reporting Obligations Reminder (DA 24-515)
Public Notice: Word||PDF
5/10/24
FCC Seeks Comment on 2024-2025 TRS Fund Report (DA 24-448)
Public Notice: Word||PDF
4/12/24
Hamilton IP CTS Certification Extended (DA 24-353)
Public Notice: Word||PDF
3/14/24
Conditional IP CTS Certification for ClearCaptions with New Ownership (DA 24-260)
Public Notice: Word||PDF
1/17/24
Comment Sought on ClearCaptions Ownership Change (DA 24-52)
Public Notice: Word||PDF
1/17/24
NexTalk Conditional Certification Order to Provide IP CTS (DA 24-49)
Order: Word||PDF
1/17/24
Rogervoice Conditional Certification Order to Provide IP CTS (DA 24-48)
Order: Word||PDF
1/4/24
Nagish Conditional Certification Order to provide IP CTS (DA 24-12)
Order: Word||PDF
1/4/24
Global Caption Conditional Certification Order to Provide IP CTS (DA 24-11)
Order: Word||PDF
12/20/23
IP CTS Compensation Formula Extended through June 30, 2024 (DA 23-1189)
Order: Word||PDF
11/17/23
FCC Extends IP CTS Compensation Period (DA 23-1091)
Order: Word|| PDF
10/27/23
Comment Sought on Securus Petition to Extend Deadline to Offer TRS (DA 23-1021)
Public Notice: Word|| PDF
10/27/23
IP CTS Providers' Cost and Demand Data to be Placed in the Record (DA 23-1017)
Public Notice: Word|| PDF
6/30/23
TRS Compensation and Contribution Formulas for 2023-24 Fund Year (DA 23-577)
Order: Word || PDF
6/12/23
FCC Requires Video Conferencing Accessibility & Proposes ASL Support (FCC 23-50)
Report and Order, NPRM & Order: Word || PDF
Chairman Rosenworcel Statement: Word || PDF
Commissioner Starks Statement: Word || PDF
5/17/23
FCC Seeks Comment on TRS Payment Formulas and Funding Requirements (DA 23-407)
Public Notice: Word || PDF
4/4/23
FCC Certifies ClearCaptions to Provide Internet Protocol Captioned Telephone Service (DA 23-291)
Order: Word || PDF
3/14/23
FCC Seeks Comment on Hamilton IP CTS Certification Application (DA 23-214)
Public Notice: Word || PDF
2/9/23
FCC Seeks Comment on Petitions for Reconsideration in Carceral Communications Proceeding (DA 23-81)
Public Notice: Word || PDF
2/3/23
Comment Dates for IP CTS Compensation NPRM (DA 23-104)
Public Notice: Word || PDF
2/1/23
Comment Dates for Reconsideration Petition on TRS User Registration (DA 23-91)
Public Notice: Word || PDF
1/30/23
FCC Seeks Comment on ClearCaptions’s Application for Full Certification to Provide IP CTS (DA 23-86)
Public Notice: Word || PDF
1/12/23
FCC Seeks Comment on Petition for Reconsideration of TRS User Registration Report and Order (DA 23-29)
Public Notice: Word || PDF
1/6/23
FCC Extends Reply Comment Deadline for Accessible Carceral Communications Proceeding (DA 23-10)
Order: Word || PDF
12/9/22
FCC Certifies InnoCaption to Provide Internet Protocol Captioned Telephone Service (DA 22-1283)
Order: Word || PDF
12/2/22
Comment Due Dates set for Carceral Communications Proceeding (DA 22-1249)
Public Notice: Word || PDF
10/12/22
FCC Seeks Comment on Nagish Inc.’s Application to Provide IP CTS and IP Relay Service (DA 22-1090)
Public Notice: Word || PDF
10/12/22
FCC Seeks Comment on InnoCaption’s Application for Full Certification to Provide IP CTS (DA 22-1087)
Public Notice: Word || PDF
9/30/22
FCC Mandates TRS Access for Incarcerated People with Disabilities (FCC 22-76)
Report and Order: Word || PDF
6/30/22
Sets TRS Compensation and Contribution Formulas for 2022-23 Fund Year (DA 22-699)
Order: Word || PDF
6/30/22 Pandemic Limited Waiver of TRS Early Call Termination Rule Extended (DA 22-698)
Order: Word || PDF
6/30/22
FCC Modernizes VRS and IP CTS Rules, Proposes Further Improvements (FCC 22-51)
Report and Order/NPRM: Word || PDF
5/16/22
Seeks Comment on Contribution Factors and Proposed Rates for TRS (DA 22-534)
Public Notice: Word || PDF
4/20/22
Hamilton Granted Automatic Speech Recognition for IP CTS (DA 22-442)
Memorandum Opinion and Order: Word || PDF
4/7/22
Seeks Comment on Global Caption Application to Provide IP CTS (DA 22-375)
Public Notice: Word || PDF
3/23/22
Conditional IP CTS Certification of CaptionCall with New Ownership (DA 21-311)
Public Notice: Word || PDF
3/14/22
Comment Sought Rogervoice Application to Provide IP CTS (DA 22-267)
Public Notice: Word || PDF
2/17/22
Seeks Comment on NexTalk’s Application to Provide IP CTS (DA 22-170)
Public Notice: Word || PDF
12/17/21
FCC Seeks Comment on Proposed Change of Ownership of Sorenson and CaptionCall (DA 21-1604)
Public Notice: Word || PDF
12/8/21
FCC Resolves Investigation into TRS Rule Violations (DOC 378451)
News Release: Word || PDF
Order and Consent Decree: PDF
10/8/21
Partial Waiver IP CTS and IP Relay Registration Rules (DA 21-1262)
Order: Word || PDF
8/31/21
CaptionCall Certified to Provide IP CTS Using Automatic Speech Recognition (DA 21-1080)
Memorandum Opinion and Order: Word || PDF
8/3/21
FCC Seeks Comment on the Amended Application of T-Mobile USA, Inc. to Provide Internet Protocol Captioned Telephone Service (IP CTS) (DA 21-949)
Public Notice: Word || PDF
7/16/21
FCC Seeks Comment on Hamilton Relay’s Amended Application to Provide IP CTS (DA 21-852)
Public Notice: Word || PDF
7/16/21
Comment Sought on Request for Freeze of IP CTS Compensation Level (DA 21-850)
Public Notice: Word || PDF
6/25/21
Comment Sought on Proposal to Freeze IP CTS Rates (DA 21-753)
Public Notice: Word || PDF
4/13/21
ClearCaptions Certified to Provide IP CTS Using Automatic Speech Recognition (DA 21-419)
Memorandum Opinion and Order: Word || PDF
3/23/21
Comment Dates on Proposal to Expand the TRS Fund Contribution Base for Support of VRS and IP Relay (DA 21-341)
Public Notice: Word || PDF
2/26/21
FCC Announces Dates for Comments on Petitions for Reconsideration of IP CTS Rates (DA 21-238)
Public Notice: Word || PDF
2/22/21
FCC Further Extends Temporary Waivers for Relay Services During Pandemic (DA 21-195)
Order: Word || PDF
2/8/21
CTS and IP CTS Metrics Further Notice Comments Dates (DA 21-135)
Public Notice: Word || PDF
1/14/21
Petition for Reconsideration of IP CTS Order Dismissed (DA 21-55)
Order: Word || PDF
12/18/20
TRS Call Early Termination Prohibition Partially Waived (DA 20-1506)
Order: Word || PDF
12/11/20
Sorenson Transfers IP CTS Certification to CaptionCall (DOC 368712)
Letter: Word || PDF
12/11/20
InnoCaption Certified for Fully Automatic IP Captioned Phone Service (DA 20-1476)
Memorandum Opinion and Order: Word || PDF
11/19/20
Comment Sought IP CTS Rates Reconsideration Petitions (DA 20-1373)
Public Notice: Word || PDF
11/19/20
Comment Sought CaptionCall Certification Application Amendment (DA 20-1371)
Public Notice: Word || PDF
10/6/20
FCC Seeks Comment on ClearCaptions’s Amended Application to Provide IP CTS (DA 20-1165)
Public Notice: Word || PDF
10/2/20
FCC Adopts IP CTS Rates, Proposes Service Quality Metrics, and Extends Temporary TRS Pandemic Waivers (FCC 20-32)
Report and Order, Order on Reconsideration, and FNPRM: Word || PDF
6/30/20
TRS Rates and Contribution Factors Set for 2020-21 Year (DA 20-692)
Order: Word || PDF
6/22/20
FCC Extends Telecommunications Relay Service COVID-19 Waivers (DA 20-650)
News Release: Word || PDF
Order: Word || PDF
6/4/20
Clarity Certified as Automatic Speech Recognition IP CTS Provider (DA 20-587)
News Release: Word || PDF
Memorandum Opinion and Order: Word || PDF
6/3/20
TRS Complaint Log Summaries Due July 1, 2020 (DA 20-583)
Public Notice: Word || PDF
5/29/20
IP CTS Compensation Rate $1.58 Per Minute Extended to September 30, 2020 (DA 20-570)
Order: Word || PDF
5/15/20
Request Comment on Proposed TRS Rates and Sprint Petition on IP Relay Rate (DA 20-522)
Public Notice: Word || PDF
5/14/20
FCC Extends Temporary Waivers For Relay Services Rules During Pandemic (DA 20-517)
News Release: Word || PDF
Order: Word || PDF
5/5/20
MachineGenius Certified to Provide IP CTS Using Automatic Speech Recognition (DA 20-485)
News Release: Word || PDF
Order: Word || PDF
4/20/20
Seeking Comment on Consumer Groups Petition Regarding TRS Rules (DA 20-427)
Public Notice: Word || PDF
3/20/20
Seeking Comment on InnoCaption Application to Provide IP CTS (DA 20-313)
Public Notice: Word || PDF
3/16/20
FCC Grants Temporary Waiver of Certain TRS Rules During Coronavirus (DA 20-281)
Order: Word || PDF
2/21/20
Effective Date for Internet Protocol Captioned Telephone Service Rules Subject to the Paperwork Reduction Act (DA 20-185)
Public Notice: Word || PDF
11/25/19
FCC Ensures Sustainable Funding for IP Captioned Phone Service (FCC 19-118)
Report and Order: Word || PDF
11/22/19
FCC Addresses IP Captioned Telephone Service Funding Mechanism to Ensure
Long-Term Sustainability (DOC 360982)
News Release: Word || PDF
9/25/19
CGB Seeks Comment on VTCSecure Waiver Request (DA 19-959)
Public Notice: Word || PDF
9/18/19
FCC Acts to Modernize the TRS Rules (FCC 19-90)
Order: Word || PDF
8/26/19
Comment Sought on Application of Clarity Products, LLC for Certification to Provide Internet Protocol Captioned Telephone Service (DA 19-820)
Public Notice: Word || PDF
8/26/19
Comment Sought on Application of MachineGenius, Inc., for Certification to Provide Internet Protocol Captioned Telephone Service (DA 19-819)
Public Notice: Word || PDF
8/26/19
Comment Sought on Application of VTCSecure, LLC for Certification to Provide Internet Protocol Captioned Telephone Service (DA 19-818)
Public Notice: Word || PDF
6/28/19
FCC Adopts TRS Rates and Establishes the Size and Contribution Factor for the 2019-2020 TRS Fund Year (DA 19-607)
Order: Word || PDF
Chairman Pai's Statement: Word || PDF
6/26/19
FCC Seeks Comment on Hamilton Relay Petition for Reconsideration (DA 19-599)
Public Notice: Word || PDF
Report and Order and Further Notice of Proposed Rulemaking: Word || PDF
6/5/19
IP CTS Order Hamilton Petition for Reconsideration (DA 19-521)
Public Notice: Word || PDF
5/31/19
TRS Complaint Log Summaries Due July 1, 2019 (DA 19-502)
Public Notice: Word || PDF
5/13/19
FCC Seeks Comment on 2019-20 TRS Fund Payment Formulas and Fund Requirement (DA 19-407)
Public Notice: Word || PDF
3/20/19
FCC Announces IP CTS Rules Effective Date and Invites Public Comment on Improvements (DA 19-194)
Public Notice: Word || PDF
Report and Order: Word || PDF
2/15/19
FCC Acts to Improve Management of IP Captioned Telephone Service (FCC 19-11)
Order: Word || PDF
2/7/19
Effective Date for IP CTS Rules Subject to PRA (DA 19-60)
Public Notice: Word || PDF
8/28/18
FCC Establishes Comment Dates on two Petitions concerning the IP CTS Modernization and Reform Report and Order and Declaratory Ruling (DA 18-893)
Public Notice: Word || PDF
Public Notice: Word || PDF
Report and Order: Word || PDF
8/6/18
Consumer and Governmental Affairs Bureau Seeks on Sprint Petitions Regarding the Report and Order and Declaratory Ruling on
Internet Protocol Captioned Telephone Service (DA 18-818)
Public Notice: Word || PDF
7/23/18
IP CTS Modernization and Reform Comment Deadline (DA 18-756)
Public Notice: Word || PDF
6/29/18
FCC Adopts TRS Rates and Establishes the Size and Contribution Factor for the 2018-2019 TRS Fund Year (DA 18-680)
Public Notice: Word || PDF
6/15/18
TRS Complaint Log Summaries Due July 2, 2018 (DA 18-630)
Public Notice: Word || PDF
6/7/18
FCC Approves Action to Reform Internet Protocol Captioned Telephone Service (IP CTS) (FCC 18-79)
Report and Order, Declaratory Ruling, Further Notice of Proposed Rulemaking, and Notice of Inquiry: Word || PDF
5/14/18
FCC Seeks Comment on 2018-19 TRS Fund Payment Formulas and Fund Requirement (DA 18-494)
Public Notice: Word || PDF
5/14/18
Individual IP CTS Provider Cost and Demand Data to be Placed in the Record Subject to Second Protective Order
Public Notice: Word || PDF
04/11/18
FCC Announces Release of MITRE Assessments of IP CTS. (DA 18-359)
Public Notice: Word || PDF
6/30/17
FCC Adopts TRS Rates and Establishes the Size and Contribution Factor for the TRS Fund. (DA 17-642)
Public Notice: Word || PDF
6/8/17
Reminder to States and Interstate Telecommunications Relay Services Providers that the Annual Summary of Consumer Complaints is due by July 3, 2017; Reminder of Ongoing Obligation to Report Contact Information and Substantive Changes in TRS Programs. (DA 17-565)
Public Notice: Word || PDF
5/10/17
Rolka Loube Associates Submits Payment Formulas and Funding Requirement for the Interstate Telecommunications Relay Services Fund for the 2017-2018 Fund Year (DA 17-445)
Public Notice: Word || PDF
4/12/17
FCC Grants Waiver of TRS Speed-of-Answer Rule to Hamilton Relay, Inc. (DA 17-350)
Letter: Word || PDF
1/30/17
CGB acknowledges receipt of Purple’s notification of non-substantial assignment of Purple’s conditional certification to provide IP CTS to ClearCaptions, effective December 29, 2016.
Letter: Word || PDF
6/30/16
Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities; Structure and Practices of the Video Relay Service Program. Action by: Chief, Consumer and Governmental Affairs Bureau. Adopted: 6/30/16 by Order. (CG Docket Nos. 03-123 and 10-51) (DA 16-750).
Order: Word || PDF
6/20/16
Reminder to States and Interstate Telecommunications Relay Services Providers that the Annual Summary of Consumer Complaints is due by July 1, 2016; Reminder of Ongoing Obligation to Report Contact Information and Substantive Changes in TRS Programs. (CG Docket No. 03-123) (DA 16-702).
Public Notice: Word || PDF
6/17/16
Misuse of Internet Protocol (IP) Captioned Telephone Service et al. Action by: Deputy Chief, Consumer and Governmental Affairs Bureau. Adopted: 6/17/16 by Order.
(CG Docket Nos. 13-24, 10-213 and 03-123) (DA 16-699).
Order: Word || PDF
5/9/16
Rolka Loube Associates Submits Payment Formulas and Funding Requirement for the Interstate Telecommunications Relay Services Fund for the 2016-17 Fund Year.
(CG Docket Nos. 03-123 and 10-51) (DA 16-518).
Public Notice: Word || PDF
12/18/15
Request for Comment on Petition for Rulemaking Filed by IDT Telecom, Inc., Regarding Interstate Telecommunications Relay Service Fund Contribution.
(CG Docket No. 03-123) (DA 15-1453).
Public Notice: Word || PDF
8/14/15
Misuse of Internet Protocol (IP) Captioned Telephone Service; Sprint Communications Company L.P., Request for Review of Withholding of TRS Compensation Payment. Action by: Acting Chief, Consumer and Governmental Affairs Bureau.
Adopted: 8/14/15 by Order. (CG Docket Nos. 13-24 and 03-123) (DA 15-922).
Order: Word || PDF
6/30/15
Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities; Structure and Practices of the Video Relay Service Program. Action by: Acting Chief, Consumer and Governmental Affairs Bureau.
Adopted: 6/30/15 by Order. (CG Docket Nos. 10-51 and 03-123) (DA 15-774).
Order: Word || PDF
6/9/15
Reminder to States and Interstate Telecommunications Relay Services Providers that the Annual Summary of Consumer Complaints is due by July 1, 2015; Reminder of Ongoing Obligation to Report Contact Information and Substantive Changes in TRS Programs.
(CG Docket No. 03-123) (DA 15-671).
Public Notice: Word || PDF
5/20/15
Rolka Loube Associates LLC Submits Payment Formulas and Funding Requirement for the Interstate Telecommunications Relay Services Fund for the 2015-2016 Fund Year.
(CG Docket Nos. 10-51 and 03-123) (DA 15-612).
Public Notice: Word || PDF
4/7/15
Misuse of Internet Protocol (IP) Captioned Telephone Service. Action by: Acting Chief, Consumer and Governmental Affairs Bureau. Adopted 4/7/15 by Order.
(CG Docket Nos. 13-24, 10-51, and 03-123) (DA 15-427).
Order: Word || PDF
4/2/15
InnoCaption Temporary Suspension of Service.
Letter: Word || PDF
2/6/15
Misuse of Internet Protocol (IP) Captioned Telephone Service; Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. Action by: Acting Chief, Consumer and Governmental Affairs Bureau. Adopted 2/6/15 by Order.
(CG Docket Nos. 13-24 and 03-123) (DA 15-173).
Order: Word || PDF
12/12/14
Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities; Structure and Practices of the Video Relay Service Program; Purple Communications, Inc.; Application for Certification to Provide Internet Protocol Captioned Telephone Service. (CG Docket Nos. 10-51 and 03-123)
(DA 14-1827). Action by: Acting Chief, Consumer and Governmental Affairs Bureau. Adopted: 12/12/14 by Order.
Order: Word || PDF
11/25/14
Request for Comment on Petition filed by Sorenson Communications, Inc., and CaptionCall, LLC, Regarding Licensing of Internet Protocol Captioned Telephone Service Technology. (CG Docket Nos. 13-24 and 03-123) (DA 14-1709).
Public Notice: Word || PDF
11/21/14
Purple Communications, Inc., Application for Re-Certification as an Eligible IP-CTS, IP-Relay, and Video Relay Service Provider. (CG Docket Nos. 10-51 and 03-123) (DA 14-1694). Action by: Acting Chief, Consumer and Governmental Affairs Bureau. Adopted: 11/21/14 by Order.
Order: Word || PDF
11/7/14
Notice of Grant of Conditional Certification for Purple Communications, Inc., to Provide Internet Protocol Captioned Telephone Service.
(CG Docket Nos. 03-123 and 10-51) (DA 14-1627).
Public Notice: Word || PDF
11/7/14
Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities; Purple Communications, Inc.; Request for Review of Withholding of TRS Payments. (CG Docket No. 03-123) (DA 14-1625).
Action by: the Consumer and Governmental Affairs Bureau. Adopted: 11/7/2014 by Order.
Order: Word || PDF
9/2/14
Notice of Effective Date of Internet Protocol Captioned Telephone Service User Registration and Certification Rules. (CG Docket Nos. 13-24 and 03-123) (DA 14-1265).
Public Notice: Word || PDF
11/7/14
Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities; Purple Communications, Inc.; Request for Review of Withholding of TRS Payments. (CG Docket No. 03-123) (DA 14-1625).
Action by: the Consumer and Governmental Affairs Bureau. Adopted: 11/7/2014 by Order.
Order: Word || PDF
9/2/14
Notice of Effective Date of Internet Protocol Captioned Telephone Service User Registration and Certification Rules. (CG Docket Nos. 13-24 and 03-123) (DA 14-1265).
Public Notice: Word || PDF
6/30/14
Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities; Structure and Practices of the Video Relay Service Program. Action by: Consumer and Governmental Affairs Bureau. Adopted: 6/30/2014 by Order. (CG Docket Nos. 10-51 and 03-123) (DA 14-946).
Erratum: Word || PDF
Order: Word || PDF
6/27/14
Misuse of Internet Protocol (IP) Captioned Telephone Service; Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. Action by: Consumer and Governmental Affairs Bureau.
Adopted: 6/27/2014 by Order. (CG Docket Nos. 13-24 and 03-123) (DA 14-935).
Order: Word || PDF
6/17/14
Reminder to States and Interstate Telecommunications Relay Services Providers that the Annual Summary of Consumer Complaints is Due July 1, 2014; Reminder of Ongoing Obligation to Report Contact Information and Substantive Changes in TRS Programs.
(CG Docket No. 03-123) (DA 14-831).
Public Notice: Word || PDF
5/13/14
Notice of Conditional Grant of Application of Miracom USA, Inc., for Certification as a Provider of Internet Protocol Captioned Telephone Service Eligible for Compensation from the Telecommunications Relay Services Fund. (CG Docket Nos. 03-123, 10-51, and 13-24) (DA 14-644).
Public Notice: Word || PDF
5/12/14
Notice of Temporary Extension of Certification of Purple Communications, Inc. as a Provider of Internet Protocol Captioned Telephone Relay Service. (CG Docket Nos. 03-123 and 10-51) (DA 14-634).
Public Notice: Word || PDF
5/9/14
Rolka Loube Saltzer Associates Submits Payment Formulas and Funding Requirement for the Interstate Telecommunications Relay Services Fund for the 2014-2015 Fund Year. (CG Docket Nos. 03-123 and 10-51) (DA 14-627).
Public Notice: Word || PDF
3/26/14
Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. Adopted: 3/26/2014 by Order.
(CG Docket 03-123) (DA 14-410).
Order: Word || PDF
2/24/14
Consumer and Governmental Affairs Bureau Clarifies Application of Internet Protocol Captioned Telephone Service (IP CTS) Rules on User Registration and Certification. (CG Dockets 13-24 and 03-123) (DA 14-251).
Public Notice: Word || PDF
2/11/14
Notice of Temporary Extension of Certification of Purple Communications, Inc. as a Provider of Internet Protocol Captioned Telephone Relay Service. (CG Docket Nos. 03-123 and 10-51) (DA 14-176).
Public Notice: Word || PDF
2/10/14
Consumer and Governmental Affairs Bureau Announces Tentative Agenda and Panelists for February 18, 2014 Workshop on IP-Based Relay Technologies. (GN Docket No. 14-19) (DA 14-173).
Public Notice: Word || PDF
01/31/14
Consumer and Governmental Affairs Bureau Announces Workshop on Research Initiative on IP-Based Relay Technologies.
(GN Docket No. 14-19) (DA 14-117).
Public Notice: Word || PDF
01/31/14
Technology Transitions; AT&T Petition to Launch a Proceeding Concerning the TDM-to-IP Transition; Connect America Fund; Structure and Practices of the Video Relay Program; Telecommunications Relay Services for Individuals with Hearing and Speech Disabilities; Numbering Policies for Modern Communications. (GN Docket Nos. 13-5 and 12-353; WC Docket Nos. 13-97 and 10-90; CG Docket Nos.10-51 and 03-123 ). Action by: the Commission. Adopted: 01/30/2014 by Order, Report and Order and FNPRM, Report and Order, Order and FNPRM, Proposal for Ongoing Initiative. (FCC No. 14-5).
News Release: Word || PDF
Order, Report and Order and FNPRM, Report and Order, Order and FNPRM, Proposal for Ongoing Initiative: Word || PDF
Chairman Wheeler Statement: Word || PDF
Commissioner Clyburn Statement: Word || PDF
Commissioner Rosenworcel: Word || PDF
Commissioner Pai: Word || PDF
Commissioner O'Rielly: Word || PDF
11/14/13
Request for Comment on Petition filed by Sprint Corporation for Reconsideration of Certain Rules Adopted for Internet Protocol Captioned Telephone Service.
(CG Docket Nos. 13-24 and 03-123) (DA 13-2190).
Public Notice: Word || PDF
11/13/13
Notice of Temporary Extension of Certification of Purple Communications, Inc. as a Provider of Internet Protocol Captioned Telephone Relay Service.
(CG Docket Nos. 10-51 and 03-123) (DA 13-2176).
Public Notice: Word || PDF
9/6/13
Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities - Waivers of iTRS Mandatory Minimum Standards. (CG Docket No. 03-123 ). Action by: the Commission. Adopted: 09/5/2013 by NPRM. (FCC No. 13-119).
Notice of Proposed Rulemaking: Word || PDF
8/27/13
Request for Comment on Petition Filed by Purple Communications, Inc. Regarding the Provision of both Inbound and Outbound Functionality for Internet Protocol Captioned Telephone Services. (DA 13-1814) (CG Docket Nos. 10-51 and 03-123).
Public Notice: Word || PDF
8/26/13
Misuse of Internet Protocol (IP) Captioned Telephone Service; Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. Provision and Marketing of IP Captioned Telephone Service Order. (CG Docket Nos. 13-24 and 03-123 ). Action by: the Commission. Adopted: 08/26/2013 by R&O/FNPRM. (FCC No. 13-118).
Report and Order and Further Notice of Proposed Rulemaking: Word || PDF
7/1/13
Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities; Structure and Practices of the Video Relay Service Program (DA 13-1483) (CG Docket Nos. 03-123 and 10-51).
Order: Word || PDF
6/18/13
Reminder to States and Interstate Telecommunications Relay Services Providers that the Annual Summary of Consumer Complaints is due July 1, 2013 (DA 13-1402) (CG Docket No. 03-123). Reminder of Ongoing Obligation to Report Contact Information and Substantive Changes in TRS Programs.
Public Notice: Word || PDF
5/17/13
Rolka Loube Saltzer Associates Submits Payment Formulas and Funding Requirement for Interstate Telecommunications Relay Services Fund for the July 2013 Through June 2014 Fund Year (DA 13-1137) (CG Docket Nos. 03-123 and 10-51).
Public Notice: Word || PDF
5/9/13
Misuse of Internet Protocol (IP) Captioned Telephone Service (DA 13-1045) (CG Docket No. 13-24) and Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities (CG Docket No. 03-123).
Order: Word || PDF
4/16/13
Pleading Cycle Established for Comment on Applications for Certification for the Provision of Telecommunications Relay Service. (DA No. 13-770). (Dkt No 03-123 ).
Public Notice: Word || PDF
3/21/13
The Consumer And Governmental Affairs Bureau Accepts American Network, Inc.'s (ANI) Relinquishment Of Authority To Provide ITRS Services. (DA 13-534). (CG DOCKET NO. 03-123).
Public Notice: Word || PDF
3/8/2013
Request for Comment on Petition for Rulemaking Filed by Sorenson Communications, Inc. Regarding Cost Recovery Methodology for Internet Protocol Captioned Telephone Service. (DA No. 13-369). (Dkt No 13-24 03-123).
Public Notice: Word || PDF
1/25/13
Misuse of Internet Protocol (IP) Captioned Telephone Service; Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities.
Order and Notice of Proposed Rulemaking: Word || PDF
McDowell Statement: Word || PDF
Pai Statement: Word || PDF
7/26/12
Office of the Managing Director Announces Revised Debt Collection Process For Delinquent Contributors to the Universal Service Fund, the Telecommunications Relay Service Fund, and the North American Numbering Plan. DA 12-1192. Docket Numbers 10-191, 06-122, 92-237, 05-196 and 03-123.
Public Notice: Word || PDF
6/26/12
Telecommunications Relay Services and Speech-to-Speech Services For Individuals With Hearing And Speech Disabilities; Structure and Practices of the Video Relay Service Program. Order adopting per-minute compensation rates to be paid from the Interstate TRS Fund for the 2012-13 Fund Year. CG Docket Numbers 03-123 and 10-51. DA 12-996.
Order: Word || PDF
6/18/12
Reminder To States And Interstate Telecommunications Relay Service Providers That The Annual Summary Of Consumer Complaints Is Due July 2, 2012; Reminder Of Ongoing Obligation To Report Contact Information And Substantive Changes In TRS Program. DA 12-955. CG Docket Number 03-123.
Public Notice: Word || PDF
5/31/12
Structure and Practices of the Video Relay Service Program; Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. FCC adopt procedures to provide more limited access to certain especially competitively sensitive information that may be filed in this proceeding. CG Docket Numbers 10-51 and 03-123. DA 12-858.
Second Protective Order: Word || PDF
5/2/12
Rolka Loube Saltzer Associates Submits Payment Formulas and Funding Requirement for the Interstate Telecommunications Relay Services Fund for the July 2012 through June 2013 Fund Year. DA 12-696. Docket Numbers 10-51 and 03-123.
Public Notice: Word || PDF
3/14/12
In the Matter of Structure and Practices of the VRS Program and TRS and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. FCC adopt procedures to limit access to proprietary or confidential information that may be filed in this proceeding. CG Docket Numbers 10-51 and 03-123. DA 12-402.
Order of Protection: Word || PDF
12/15/11
Structure and Practices of the Video Relay Service Program; Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. CG Docket Numbers 10-51 and 03-123. FCC 11-184.
FNPRM: Word || PDF
11/22/11
Wireline Competition Bureau Announces Date for Internet-Based Telecommunications Relay Service Numbering Rules and Beginning of Transition Period. Dockets WC 10-191; CG 03-123; WC 05-196. DA 11-1931.
Public Notice: Word || PDF
11/4/11
Consumer and Governmental Affairs Bureau Announces Effective Date of iTRS Certification Rules and Timeline For Filing Applications. CG Docket No. 10-51.
Public Notice: Word || PDF
10/7/11
In the Matter of Contributions to the Telecommunications Relay Services Fund. Adopted rules to implement Section 103(b) of the CVAA, requiring interconnected and non-interconnected VoIP providers to participate in and contribute to the TRS Fund. CG Docket No. 11-47. FCC 11-150.
Report and Order: Word || PDF
9/30/11
Amendment of Part 64 of the Commission's Rules Regarding Telecommunications Relay Services and Related Customer Premises Equipment for Persons with Disabilities and Truth-in-Billing Requirements for Common Carriers. Made two non-substantive editorial revisions to Part 64 of the Commission's rules. DA 11-1649.
Order: Word || PDF
8/4/11
Internet-Based Telecommunications Relay Service Numbering. The Commission adopted rules to improve assignment of telephone numbers associated with iTRS. Docket Numbers 10-191, 05-196, and 03-123. FCC-11-123.
Report & Order: Word || PDF
7/28/11
In the Matter of Structure and Practices of the Video Relay Service Program. The Commission amends its process for certifying Internet-based Telecommunications Relay Service (iTRS) providers as eligible for payment from the Interstate TRS Fund for their provision of iTRS. CG Docket No. 10-51
Second Report and Order and Order: Word || PDF
6/30/11
Order Adopting 2011-2012 TRS Funding Requirements. Docket Numbers 10-51, 3-123. FCC 11-104.
Order: Word || PDF
6/27/11
Instructions for Transfer of Telecommunications Relay Service Program Records. Provided additional instruction to the National Exchange Carrier Association concerning the transfer of records to Rolka Loube Saltzer Associates, LLC, the new TRS Fund Administrator. Action by: Deputy Managing Director, Office of the Managing Director by LETTER. (DA No. 11-1109).
Letter: PDF
6/27/11
Telecommunications Relay Service Fund Financial Statements and Reports. Set forth in detail the steps to be taken by the National Exchange Carrier Association in producing financial statements concerning the TRS Fund during the transition period. Action by: Managing Director by LETTER. (DA No. 11-1120).
Letter: PDF
6/27/11
Payment for Close-Out Activities of Telecommunications Relay Service Program Administration for the National Exchange Carrier Association. Effective July 1, 2011, the TRS Fund Administrator will change from NECA to Rolka Loube Saltzer Associates, LLC by LETTER. (DA No. 11-1121).
Letter: Word || PDF
6/23/11
Interstate Telecommunications Relay Service (TRS) Fund Administrator Transition - Bank Account Change Over. (DA No. 11-1041).
Public Notice: Word || PDF
6/20/11
Reminder To States And Interstate Telecommunications Relay Service Providers That The Annual Summary Of Consumer Complaints Is Due July 1, 2011; Reminder Of Ongoing Obligation To Report Contact Information And Substantive Changes In TRS Program.
Public Notice: Word || PDF
5/4/11
National Exchange Carrier Association (NECA) Submits Payment Formulas and Funding Requirement for the Interstate Telecommunications Relay Services (TRS) Fund for the July 2011 Through June 2012 Fund Year. CG Docket No. 03-123. DA 11-826.
Public Notice: Word || PDF
4/6/11
FCC Names New Administrator of Interstate TRS Fund.
News Release: Word || PDF
3/3/11
FCC Proposes to Update Rules Allowing Accessibility to Advanced Communications to 54 Million Consumers With Disabilities.
News Release: Word | PDF
Genachowski Statement: Word || PDF
Copps Statement: Word || PDF
3/3/11
Implementation of the Twenty-First Century Communications and Video Accessibility Act of 2010, Section 103(b), Contributions to the TRS Fund Notice of Proposed Rulemaking Adopted March 2, 2011. CG Docket No. 11-47. FCC 11-38
NPRM: Word || PDF
Erratum issued 3/24/11: Word || PDF
9/17/10
FCC Initiates Rulemaking to Improve iTRS Numbering.
NPRM: Word || PDF
7/2/10
Comments Sought on Purple Communications, Inc. Petition for Clarification or Waiver to Implement Call Forwarding Service for Internet-Based Telecommunications Relay Service Users. CG Docket No. 10-51. DA 10-1253.
Public Notice: Word || PDF
6/28/10
The Commission hereby adopts per-minute compensation rates from the Interstate Telecommunications Relay Services Fund for each form of TRS for the 2010-2011 Fund year.
Order: Word || PDF
Erratum: Word || PDF
6/18/10
Reminder to States and Interstate Telecommunications Relay Service Providers that the Annual Summary of Consumer Complaints is due Wednesday, July 1, 2010; Reminder of Ongoing Obligation to Report Contact Information and Substantive Changes in the TRS Program. Docket 03-123; DA 10-1090
Public Notice: Word || PDF
4/30/10
NECA Submits Payment Formula and Fund Size Estimate for the Interstate TRS Fund for the July 2010 Through June 2011 Fund Year.
Public Notice: Word || PDF
4/2/10
CGB and WCB Grant a Four-Month Extension of the Waiver Regarding Treatment of Toll Free Numbers in the iTRS Numbering Directory. (DA 10-593) CG Docket No. 03-123, WC Docket No. 05-196, and CG Docket No. 10-51.
Order: Word || PDF
9/23/09
Pleading Cycle Established for Comments on Petition of Qwest Wireless for Waiver of the Commission's Rules on Contributions to the Interstate Telecommunications Relay Service Fund. CG Docket No. 03-123 (DA 09-2097).
Public Notice: Word || PDF
6/26/09
In the Matter of Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. TRS Rate Order. Docket Number CG 03-123; DA 09-1451.
Order: Word || PDF
6/12/09
Reminder to States and Interstate Telecommunications Relay Service Providers that the Annual Summary of Consumer Complaints is due Wednesday, July 1, 2009. Reminder of Ongoing Obligation to Report Contact Information and Substantive Changes in TRS Programs. (DA 09-1318) CG Docket No. 03-123.
Public Notice: Word || PDF
5/14/09
In the Public Notice, the FCC seek comment on NECA's proposed compensation rates for the various forms of TRS, as well as the proposed funding requirement and carrier contribution factor, as reflected in the 2009 TRS Rate Filing. In the Notice of Proposed Rulemaking (NPRM), the FCC seek comment on whether, notwithstanding the rate methodology established in the 2007 TRS Rate Methodology Order, we should modify the compensation rates for Video Relay Service (VRS) for the 2009-2010 Fund year. (Docket No. 03-123) (FCC 09-39) Adopted May 12, 20009; Released May 14, 2009.
Public Notice and Notice of Proposed Rulemaking: Word || PDF
3/25/09
Pleading Cycle Established for Comments on Petition for Rulemaking Filed by GoAmerica, Inc. Concerning Internet-Based Telecommunications Relay Service (TRS) Certification Requirements. (DA 09-675, Docket 03-123, RM-11512).
Comments Due: 30 days after release of Public Notice.
Reply Comments Due: 45 days after release of Public Notice.
Public Notice: Word || PDF
2/10/09
Telecommunications Relay Service (TRS) Providers Requesting Compensation from the Interstate TRS Fund Must Comply with Standard Rounding Principles in Measuring the Conversation Time of TRS Calls. (DA 09-211, Docket 03-123).
Public Notice: Word || PDF
1/7/09
Notice of Certification of American Network as a Provider of IP Relay, VRS, IP Captioned TRS Eligible for Compensation from the Interstate TRS Fund. CG 03-123 (DA 09-12).
Public Notice: Word || PDF
11/14/08
Notice of Certification of GoAmerica, Inc., as a Provider of Internet Protocol Captioning Telephone Service (IP CTS) Eligible for Compensation from the Interstate Telecommunications Relay Service (TRS) Fund. CG Docket 03-123 (DA 08-2514).
Public Notice: Word || PDF
7/3/08
Consumer and Governmental Affairs Bureau Clarifies the Transferability of Telecommunications Relay Service (TRS) Provider Certification. (DA 08-1589) (Docket No. 03-123).
Public Notice: Word || PDF
6/24/08
Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. Adopted the proposed rates, carrier contribution factor, and Interstate TRS Fund size for July 1, 2008 through June 30, 2009. (Docket No. 03-123) (DA 08-1476).
Order: Word || PDF
5/28/08
Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. The FCC issued clarification on contacts between Telecommunications Relay Service (TRS) providers and TRS consumers. (Docket 03-123) (FCC 08-138).
Declaratory Ruling: Word || PDF
5/6/08
Telecommunications Relay Services and Speech-To-Speech Services for Individuals with Hearing and Speech Disabilities. Extended the stay of paragraphs 95 and 96 of the 2007 TRS Cost Recovery Declaratory Ruling until May 28, 2008. (DA 08-1079).
Order: Word || PDF
5/2/08
National Exchange Carrier Association (NECA) Submits the Payment Formula and Fund Size Estimate for the Interstate Telecommunications Relay Services (TRS) Fund for the July 2008 Through June 2009 Fund Year. (DA 08-1055) (CG Docket 03-123).
Public Notice: Word || PDF
4/4/08
IP-Enabled Services; Implementation Of Sections 255 And 251(a)(2) Of The Communications Act Of 1934, As Enacted By The Telecommunications Act Of 1996: Access To Telecommunications Service. Extend and modify the current waivers, as they apply to interconnected VoIP providers and traditional TRS providers. (Docket number(s) 92-105, 96-198, 03-123, 04-36).
Order: Word || PDF
2/28/08
Consumer & Governmental Affairs Bureau Clarifies the Eligibility Requirement for Compensation From The Interstate Telecommunications Relay Service (TRS) Fund for Providers of Internet Protocol Captioned Telephone Service. (DA 08-478) (CG Docket 03-123)
Public Notice: Word || PDF
2/7/08
Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. Request for Stay Pending Judicial Review. The Commission grants a request to stay the effectiveness of paragraphs 95 and 96 of the 2007 TRS Cost Recovery Declaratory Ruling, which restricts TRS providers from using consumer or call databases to contact TRS users. (Docket No. 03-123) (DA No. 08-312).
Order: Word || PDF
2/6/08
Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. Adopted a revised Interstate Telecommunications Relay Services Fund size and carrier contribution factor for the July 2007 to June 2008 Fund year. (Docket No. 03-123). (DA No. 08-303)
Order: Word || PDF
1/10/08
Applications for Certification as Certified State Telecommunications Relay Service (TRS) Programs Filed; Pleading Cycle Established for Comment on Applications. Docket No. 03-123; DA No. 08-60.
Public Notice: Word || PDF
11/19/07
Commission Adopts TRS Cost Recovery Methodology Report & Order and Declaratory Ruling on October 26, 2007. (Docket No. CG 03-123, FCC 07-186).
Report and Order: Word || PDF
Martin Statement: Word || PDF
Copps Statement: Word || PDF
Adelstein Statement: Word || PDF
Erratum: Word || PDF
6/29/07
Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. June 2007 Interim Rate Order. (Docket No. 03-123) (DA 07-2904).
Order: Word || PDF
6/22/07
Consumer & Governmental Affairs Bureau Reminds States that Current Telecommunications Relay Service (TRS) Certification will expire on July 26, 2008, and provides a timeline for seeking recertification. (DA 07-2761, Docket No. 03-123).
Public Notice: Word || PDF
Consumer & Governmental Affairs Bureau Reminds States and Interstate Telecommunications Relay Services (TRS) Providers that the Annual Summary of Consumer Complaints is due Monday, July 2, 2007, and that they have an ongoing obligation to report contact information and substantive changes in their TRS Programs. (DA 07-2762, Docket No. 03-123).
Public Notice: Word || PDF
6/15/07
Disability Access Requirements Extended to VOIP Services.
Order: Word | PDF
News Release (5/31/07): Word | PDF
Martin Statement: Word | PDF
Copps Statement: Word | PDF
Adelstein Statement: Word | PDF
Tate Statement: Word | PDF
McDowell Statement: Word | PDF
5/2/07
National Exchange Carrier Association (NECA) Submits the Payment Formula and Fund Size Estimate for the Interstate Telecommunications Relay Services (TRS) Fund for the July 2007 through June 2008 Fund Year. (DA 07-1978) Docket No. 03-123.
Public Notice: Word || PDF
1/11/07
Internet Protocol Captioned Telephone Service Eligible for Compensation from Interstate TRS Fund.
Declaratory Ruling: Word | PDF
News Release (12/20/06): Word | PDF
Martin Statement: Word | PDF
Copps Statement: Word | PDF
Adelstein Statement: Word | PDF
Tate Statement: Word | PDF
McDowell Statement: Word | PDF
07/25/06
The Consumer & Governmental Affairs Bureau Reminds State Telecommunications Relay Service (TRS) Programs and Interstate TRS Providers of Their Obligations Regarding Contact Information and Substantive Changes in Their TRS Program. CG Docket No. 03-123 (DA 06-1506).
Public Notice: Word || PDF
07/20/06
FCC seek comment on a broad range of issues concerning the compensation of providers of telecommunications relay services from the Interstate TRS Fund for their costs of providing TRS. (Dkt No. 03-123) (FCC 06-106).
Further Notice of Proposed Rulemaking: Word || PDF
News Release (7/13/06): Word || PDF
Martin Statement: Word || PDF
Copps Statement: Word || PDF
Adelstein Statement: Word || PDF
Tate Statement: Word || PDF
McDowell Statement: Word || PDF
03/01/06
Telecommunications Relay Services (TRS) Recordkeeping and Reporting Requirements Approved by the Office of Management and Budget. (DA 06-492) (Docket No. 03-123).
Public Notice: Word || PDF